The product they are selling is just okay. Nothing great about it and the service they are providing is the Worst. If you purchase any product of this company and call them for the service of the product or for anything, first of all you won't be able to get in touch with the agent. Secondly, if you are lucky and get to speak to the agent then they will take your request and sleep over it.
You will wait forever and nobody is going to come to your place.
I have requested for the service of the Water Heater and it's been more than 6 months now that no body has visited. Whenever I call them it takes me about half an hour to get to speak to them and they tell me that the request is open and I will get a call back from the executive/engineer whenever he is going to come.
I have been waiting for 6 months now and the engineer hasn't come to my place yet.
You can escalate or send an email to anyone in this company and nobody actually bothers. I don't even think that they have anybody to handle complaints or escalations. Nobody cares in this company. They are just selling their below average products and making money, that is it nothing else.
1. ART Filter Cartridge
2. Some Connectors
And Z8 worked for just 1 Day and it again stopped working. Its been 3 days and no now has come to check the damn thing.
I am now having only one option. I am going to file a case in consumer court.
VERY SAD EXPERIENCE……
I found that the water coming out of this system was toxic.
called their customer service and they said they really don't care.
So my dad and I are getting a rash from AO Smtih water heater and the company really doesn't care WOW.