⇗ http://abaxion.com
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This message is in regard to your complaint submitted on 12/15/2018 against Abaxion. Your complaint was assigned ID ——–We regret to inform you that due to the company鈥檚 failure to respond, we have closed your complaint.
BBB attempts to conciliate concerns through an informal and voluntary process. Although we request cooperation from a company, we cannot require a company to respond or offer a specific adjustment.
Your complaint though will be a part of the business鈥檚 BBB review and rating for the next three years. Should the company reconsider your concern we will be certain to notify you.etc.
I wish I had heeded the warnings of all the people who also got burned by this Company.Stay clear of this business. They dont even have the decency to send a refund.
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After 4 weeks I received a letter from Customs & Tax and they told me that the package missing the delivery note that contains all the information they need, so ask me to send them documentation for the package, which causing delaying for the delivery.
When I finaly got the package then it only contain 1 figurine, so I immediately wrote a mail to Abaxion and ask them why there only was 1 figurine in my package. They answered that my order was split up in 3 packages and ensured me that the last 2 packages was on their way.
I wrote back and ask for the tracking numbers but they gave me none, instead they claim that international shipping don't carry live tracking. I then wrote back again to tell them that's not quite true, because I have bought other thing from USA before and I have always got tracking numbers and they worked completely fine and they was from the same postal service that Abaxion also used.
They just repeat themself and still didn't gave me any tracking numbers but I don't see what harm that would do to them if they have given me these tracking numbers, no matter if they work or not. Something is definitely not right about this store.
One week later after I recived the first package, I then received my second one and this one also contain only 1 figurine but after more than 9 weeks after my order was shipped I lost patient with this store, so ask them to refund for the last 2 figurines that still missing.
I have read so much bad about Abaxion so I was realy surpriced that they agree to give me the refund and that the money for the last 2 figurines was transfeered back on my account.
I never going to buy anything more at this online store again, that's for sure and will recommend everyone else to avoid this store, untill they have improved there service.
One last thing so did they not always answer my mail, which are so frustrating.
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First off, their site is poorly developed and lists several items they do not have as being in stock. Second, they promptly charged my card and let me know my items would be arriving in a couple of weeks. Third, ten weeks I never received my items. I sent a couple of follow up emails to the customer service email and received outlandish responses (the famous one seems to be returned by post office-refused). It's a little too convenient when something is refused a few times.
If you don't have an item or items in stock, do not misrepresent yourself, your customers will understand. The biggest thing is, DO NOT LIE to them. To this educated pagan who likes to support his community, I cannot ethically promote this company. There are many other reputable online companies, use one of them instead.
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A lot of their products are exactly what I need and hard to find.
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