My dog has been wrongly diagnosed with arthritis and treated for arthritis for 6 months
Once another vet from a different surgery looked at my dog as he was getting no better from the medication, hydrotherapy and k lazer treatments – he within minutes identified the condition as not arthritis but in fact a bone cancer growth the size of a golf ball. He showed me the growth on the xray shared with him that Abbey vets has taken 6 months earlier and even a small child would have been able to see the flowing white ball attached to his hip.!
On questioning the vet at Abbey the vet said Ahhh yes I can see it. I didn't notice that.
On pointing out the smooth hip and that the other vet had said that 'if it was arthritic it would look rough not smooth' . The vet at Abbey just stood and said nothing.
When I asked for an explanation I was told mistakes happen
This is not good practice and I highlighted this to the practice and asked for a complaint to be lodged. I have asked for an update on my complaint on more than 6 occasions and still have no information on my complaints process.
I asked if there was anyone or a body externally I could complain to and was informed no.
I have now been to citizens advice and learnt that such practice is classed as malpractice and that the Royal society for vetinary practice can be contacted with regards to serious concerns about practice
Rather than sharing information and being positiveI I now have a team at the surgery who are making it difficult to get information, filles and treatment that my dog desperately needs.
I am disgusted at the practice in this surgery and would suggest any person wanting more than routine medication and check up s change to a different vets where if anything serious occurs they can identify it, treat it and be honest, trustworthy and positive with the dog and their owner.
I'm shocked that professionals working with animals don't care and think it's OK to just say accidents happen. That they don't prioritise improving practices and doing their best by all animals
My cat became unwell and I took him to Abbey vets in Arbroath.
I got a call to pick him up and told he was given an injection, but I wouldn鈥檛 be charged for it.
Later that day he got worse so I took him back and the different vet I seen, head vet, said he would give him an injection. I told him that he had previously had an injection that day and the vet checked the file and said no he hadn鈥檛.
Since then, they have sold my file to a debt collection agency who calls me around 8 times a day. I would recommend everyone stays away, these vets are con men, scamming the elderly and lying about treatment to pets. Abbey vets are a risk to the public and to animals in general.
Veterinary care has totally changed all the care and compassion has gone, it is all about how much money they can get from you.