CONSUMER BEWARE !!
It starts with your "phone call" to ABC Global Systems inquiring about services.
Note: DO NOT SIGN any contract based on verbal promises.
My sales Representative, DERWIN WILLIAMS was actually very, very nice on the phone. Warning.. He will verbally promise you things. *!* Get it in writing or you WILL BE sorry. I regret trusting him ! Beware..
If the application doesn't have everything promised "in writing"
GET IT CHANGED before signing.
***DO NOT TRUST THEM !! *** they are not honorable. Darwin will not stand by his word!!
Their practice is as follows..
* initial phone conversation*
You will be asked general questions about your business. Then the pricing fun begins.. I was initially quoted a monthly service fee of $30 per month. I said No!
I felt it was high and more than I wanted to spend. How about $15 per month? Try it for three months and if you don't like our service you can walk away. I said No! He's very personable and will keep trying to convince you. After telling him I was inclined to use a pay per swipe service Darwin promised me service at $10 per month and if I'm not happy we simply part ways. You would assume the verbal agreement is what you would receive. NOT!! Don't become a victim.. They have a gimmick!
There are two important documents.
The ***APPLICATION CONTRACT***
with SOME fees listed.
AND the …
*****Keep reading and you'll catch on..*****
At this point our verbal agreement is for $10 per month! If I'm not happy I walk away!
In order to process credit cards you will need a card reader. They will offer you their free equipment program.
***This is where they scam you!! ***
DO NOT SIGN IT!!
I questioned Derwin regarding the fees listed on it and was verbally assured I would only pay the $10 service fee agreed on.
Regardless of what they promise you.. by signing the (free equipment offer) you will be bound by the $30 monthly service fee plus $7.50 compliance fees listed on the free equipment agreement. It supersedes any other agreement made. They will tell you it's a standard form for the equipment and that you will be charged what was agreed on. GET THE AMOUNTS LISTED CHANGED BEFORE SIGNING. It's how they get you!
Look at your Application Contract! The Monthly service fees, annual fees and closure fees you would want to know are left blank. It's on purpose so that by signing the free equipment order you become bound by the new terms. Protect yourself and only sign the free equipment offer if the fees listed on the application match what you were expecting.
Do not trust that they will be charging you the amount verbally agreed on!!
ACH debits appear without ABC GLOBAL as the source .. the first month I didn't question the charges. I should have!! The second month I did and learned the charges were from ABC Global. I call Derwin and he assured me it was a mistake and he would fix it. I get an email from Ana Bota their chargeback analyst saying that I agreed to a $30 per month service fee and $7.50 compliance fee. What!!! No we didn't.
We debate the claim thru several emails. Rather than honor the verbal agreement I was forced to accept a 6 month credit rather than the refund I asked for. I was told the best they would do is honor the $10 per month service fee and reduce the compliance fees to $5.50. I agreed.. mistake!
A year later and another ACH charge but this time for $89. When I ask Why? it's the Annual Fee.
My Application Contract had no amount listed for annual fee ..on purpose? At the back.. of the last page of my monthly statement is a "small print" note saying $89 annual fees due in November.. and that's how you get stolen from. Imho.. Run from this company. ????????鈥嶁檪锔??