Jan 2010: Laptop with a broken screen. Only glass is broken, but everything still working. Got in touch with repair services at ACER.
Mar 2010: Got a quote for repairing after sending the laptop. Price OK for me. I paid the quote.
40 (!) days later: No feedback what-so-ever from ACER.
July 2010 – more as 6 months (!) after initial contact – I get a credit note and my (still broken) ACER laptop is sent back.
I will never ever ever buy an ACER laptop again.
In case anybody of ACER support is reading this: 4453991G is the case number.