Reviews - Scam or Legit

Website: Industriestrasse 19 Otelfingen 8112 Switzerland
0848 85 85 11

1 month ago

EXTREMELY rude customer service. After reading the reviews here, I am going to cancel the entire order (if it was even placed, with their unstable internet site- who knows?). An internet search shows the same item I wanted from these jokers in Germany for almost half the price. Ripped off by a Swiss company and treated badly- no thanks!


1 month ago

We ordered a rug from Ackermann on 11 November 2020, which we are still waiting for. The rug has been with Swiss Post sorted for delivery since 4 December, but there is an issue from Ackermann's side. Swiss Post requires that Ackermann contact them, but after calls and an email weeks ago that hasn't been responded to, we are no closer to getting our rug. The customer service is non-existent. It is ridiculous to think that we are still waiting over 9 weeks later for a rug that said 3-5 days delivery. I absolutely do not recommended Ackermann.


2 months ago

Just avoid this company – I ordered a phone on cyber Monday and was told on the following Wednesday that it was sold out. They would not offer me an alternative product and as they cancelled the order so late, I was not able to take advantage of other offers. This company is really very poor, customer service it terrible and you have no idea if you actually get what you order.


1 year ago

I've ordered an item supposedly immediately available. It turned out to take me almost 2 months to complete the process. The furniture I've ordered consisted in 2 items. The first one arrived heavily damaged, and not even properly wrapped. I had lots of troubles and back and forth emails to arrange a return, which took quite some time. No quality assurance, no customer service, complicated returns sounds like a good recipe to make clients unhappy.


5 years ago

Horrendous online and telephone service. Besides the customer being left uninformed, the Ackermann phone staff's total lack of real-time access to account information is abysmal!


5 years ago

Sehr schlechter Kundenservice!! Mit hohen Verzugszinsen, die schon unglaublich unversch盲mt sind und einfach automatisch laufen, ohne Sie zu informieren…


7 years ago

Fashion online store. You must visit this site.


8 years ago

Nicht immer zuverl盲ssig, ansonsten gut

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