Acne Studios Reviews - Acne Studios Scam or Legit

Website:
 http://acnestudios.com

Katharine
7 months ago

I always had a good experience with Acne Studios, and the quality is alike to high end fashion brands

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Tasia
7 months ago

The only good thing about this company is that their shipping is fast. That is also the reason why they are getting the one star. Their quality is no where near what it should be considering their obnoxious price point. I ordered three of there scarves (two canadas and one toronty) and I have packed them for return as soon as I opened the package. The scarves are so scratchy and stiff. Feels like cheap material. They don't hang of the body in a flattering way and makes you look like you just have a lump of material on your neck. I would say that even Zara makes better scarves and you can get designer scarves for less and better material. I have a Gucci scarf I got for $60 on Nordstrom Rack that is SO much better than the $144 (sale price) on Acne. Definitely got a reality check on brand names and their quality.

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Ben
7 months ago

Don鈥檛 order from their website, as others have posted they give terrible customer service when things go wrong (which, for me, has been both times I鈥檝e tried to order).

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Kim
1 year ago

Do not order directly from their website. They are insanely unprofessional and don't even know what they are doing. I ordered a $2500 shearling jacket and ended up getting some fxxxing shixxy hood instead. I've called them for a refund, but they refused saying the jacket i ordered has been delivered to my place which HAS NOT.
These people are just insanely ignorant.
DO NOT BUY FROM THEIR WEBSITE, buy from Ssense or Farfetch if you like their products. The people who works at their website seems likely to be some low life scammers.

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Angelina
1 year ago

I personally love this brand and they are popular right now. One day, I decided to order from their Acne studios website directly (why the heck not? since they include duty fee in their original price.) I ordered a whopping $2000 men's leather jacket, and you probably have guessed already from the title, they sent me a completely different item. They sent me some $500 women's blazer. First, I thought this was a simple human mistake that anybody can make so I contacted them for a quick refund. However, the customer service insisted that the item should be at my place somewhere and almost blamed me for having a different item. Look at this joke. This is literally what this customer lady wrote in her email (((((….. the parcel could not have been shipped with the item you state was received, we're confident that the discrepancy could not have taken place before arrival, and can be resolved within your household.")))). Are you kidding me? I am out $2200 just like that. Well, I am going to press everything I can to get my money back. I will write a follow-up after all this for others. Stay tuned and at least avoid this website (if not this brand).

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Rodolfo
1 year ago

Absolutely horrific experience. Ordered two pairs of jeans in my usual size (I鈥檝e had many pairs of Acne jeans over the years). Checked with Acne sales associate before ordering that these run as any other Acne jeans size-wise. She said yes. Both pairs arrived and are ENORMOUS!! On a Sz 26 waistband measures 32鈥?!! Contacted Acne and it鈥檚 been over a week with no resolution, just a bunch of irrelevant, useless emails coming from their so-called Customer Service department. Return label not sent/refund not offered. Nightmare experience so far. Am contemplating a PayPal dispute. Buyer beware!

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Larissa
1 year ago

Never ever order from this brand. The most unprofessional, rude and cheap company claiming to be an expensive brand. If you want to waste your money on some low quality overpriced items with low customer service who do not value their customers one bit this is your brand. I have ordered two items which one never arrived and they are not accepting any responsibility and they can not even provide any information where the other parcel is and they don鈥檛 refund me. It鈥檚 ridiculous. Just Rubbish!

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Ginger
1 year ago

I have amazing sunglasses from acne. I broke one of the nose pads, contacted their customer service and in 5 days I received replacement! Thanks!

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Daniel
1 year ago

I have always liked acne and in winter bought the fj盲llr盲ven collaboration (k氓nken and blue expedition jacket) very cool and I have received many compliments from friends

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Jodi
1 year ago

I still love this brand, it has however become very high fashion. My beanie with smile logo and scarf are however my go to and fave winter pieces!

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Lillian
1 year ago

I ordered a $510 pair of sandal from the web-store in size 38.
The web-store send me size 40 as a mistake, but did absolutely nothing to solve the issue. The initial respons from Acne Studios was that I should just buy the shoes again and return the faulty pair – as if it was my own mistake. At that point there was one pair of the correct size left, but that pair was sold out when I tried to buy them because no one from Acne Studios came back to me in time. Now I just send the faulty size back and will not return.
Such amateurs and such a lack of good service for an expensive product. One customer down.

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Fredrick
2 years ago

I bought a $690 pair of suede boots from acne studios. 18 months later the back has a rip on the seam. I wear these boots maybe twice a week and it鈥檚 nothing crazy. I emailed and sent pictures and they told me they couldn鈥檛 do anything about it. I鈥檓 very upset that $690 and not even two years later these boots are falling apart. Never buying from this brand again

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Kaitlin
2 years ago

Always a good experience visiting the Acne Studios shops in London. Their website is very good too if you want to get an specific size for an item they don't have in stock in one of the shops. I spoke with Eva last time I visited the Chelsea shop and she was very helpful. They have good sales too !

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Savanna
2 years ago

I bought a sweater and pair of shoes, the sales team was a wonderful delight, fantastic customer service.

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Tessa
6 years ago

Have shopped at Acnestudios for years now and wanted to know if they would put a pair of jeans on sale – a pair that I've seen on sale everywhere else. An e-mail told me they would so I called (to expedite the order process) their customer service where a guy began the order for me. During the process in which he put me on hold several times (awful music!), he withdrew the offer. His excuse was that he thought I meant another pair of jeans, which of course I didn't

I pushed for the reduces prize – as everywhere else I can get it, but they don't carry my size – but was put off.

I'm now put off Acne Studios altogether – they may have some cool designs, but they're expensive and they're other brands out there.

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