Acorne
Read 8 Reviews of Acorne to check if it is legit.
Website & Phone:
⇗ http://acorne.co.uk
Dont waste your time calling them as you wont be able to talk to anyone. You can not cancel your vouchers.Their website tells me" Your voucher is expiring on ***, extend here for free!". Due to Covid-19. Then when I try to extend it for FREE!, it tells me "You can extend your voucher **** until 09/12/2020 for a price of 拢20.00"
Are we living in Britain?!
They are con men, I tell you.
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After waiting for 9 minutes for someone to answer my call to make a booking,I was told that my preferred date of 8th July was not available : a date in August was possible .
I explained that I lived in Devon and rarely came to London .
My voucher said that I should book early ,and as today was the 7th May I felt two months notice was sufficient .
The person taking my call,Blythe ,said that 12 weeks notice was required and insisted that this is specified by Virgin.She simply did not accept that the voucher I had said 鈥榖ook early鈥?,no mention of 12 weeks .
She stated that nothing could be done but I asked that she refer this to Management .
After some 5 minutes being kept on hold ,she said that her manager could not change anything ,although possibly another Virgin Experience could be taken in exchange
I replied that I had no intention of taking another experience as I was far from happy with my current one .
I asked to speak to her manager myself .
She now turned out now to be unavailable but Blythe took my details and said that Cat ,her manager ,would be phoning me back that afternoon .
Needless to say she never did call .
How do I explain to the people who gave me the voucher that I cannot use it ?
Since writing the above ,and 24 hours later than promised ,I had a very satisfactory call from Cat and the issue has been resolved to my satisfaction
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What a terrible way to carry out a business when exchanges are possible with other experience providers.
I will write and email Acorne to see if I can get an exchange or a refund as the experience voucher expires in Feb 2019.
Let's see what happens…..or not.
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We were unable to take that particular experience so we decided to exchange them for some other experience.
What a nightmare!
What should have been one phone call ended up being several. Queue time to speak with them is extremely long. I was given incorrect information (dare I say lied to) and the simple exchange request was dealt with very ineptly.
Very, very poor company to deal with.
Please do not inflict Virgin Experience or Mail Experience vouchers from Acorne on your loved ones.
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