When picking up the car, she did not even mark all the scratches on the car and said the small scratches are not bad. at the tax in Zadar he wanted to take the smallest scratches on the log, but I showed him the photo which I made before.
back to the beginning, when loading the suitcase, I turned the car on it cools down, but after about 5min noticed that only warm air comes in, the lady said it will cool if you drive by car, but it was not. I had a car for 4 days without climate at about 40 degrees.
the cleaning of the car was very bad, under the seat I found a tablet and another half, no idea whether for medical purposes or drugs. If I had driven to Bosnia and the border had checked me I would have a free entry in prison. 2Woche before that was the ultrafestivel. In the summer I got a car with winter tires with little profile, I would rent a car in winter I would have to pay extra.
I would never drive a car at Actice
Then they transferred the booking to FirstCarRental/ActiveCarRental confirming that my booking is completely valid. When I arrive at Malta they gave me Peugeot 107, i.e. a lower-class vehicle. This was the first but not the last lie.
The engine worked improper on low gear, and even come to a stop few times on uphill roads. These situations were really dangerous for me and my family. Also I damaged the spare wheel and the front dust cover on the first day. They have no office on Gozo (second island of Malta and my final destination) so I may not replace the car. For these reasons I have almost not to use the defective car.
The last stop on an uphill road occurred on Malta island, the day before I should return the vehicle. I called the road assistance services. The recovery agent came and picked up the vehicle. He stated that the clutch is broken and the car MAY NOT be used. However he rejected to give me any hard-copy confirmation, and this is very strange taking account that they gave me such a copy after the first incident on 19 Sept. even though the wheel replacement was already made by myself.
When I return home they send me a letter with damage invoice for the broken wheel. Debit note obviously overestimates all jobs and includes adminstration fee in addition to the replacement work. Is it stimulation for effective consumer fraud? And what about the compensation for broken vacation and real danger to my family?