ActiveCampaign Reviews - ActiveCampaign Scam or Legit

Website: 150 N. Michigan Ave. Suite 1230 Chicago 60601 United States
1-800-357-0402
 http://activecampaign.com

Chasity
3 months ago

I am quite new to Active Campaign and have been using it for going on 2 months now. I have a lodge in South Africa and am using this tool to do an automated email series to market our destination. Its been smooth sailing getting my business automated with Active Campaign and I have not needed to talk to support even once. That in my books is alreay worth a lot. We are still on the lite version I am already considering to move to the plus version to get access to the CRM software.

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Wendy
3 months ago

I have been using ActiveCampaign for over 3 years and love it. I have looked at every other marketing automation platform and nothing compares at the price point. Plus they just rolled out landing pages and more advanced automation.

I couldn't run my business without ActiveCampaign.

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Kenny
3 months ago

We have created a form to leave your email and download our checklist with ActiveCampaign.

Also our contactform islinked through ActiveCampaign.

Furthermore we can easily send out mailings and see who opened the mailing.

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Annie
3 months ago

Product is the best, AFFORDABLE CRM on the market today. So happy with all of the functionality we receive for the money. Have a little trouble navigating training but otherwise, extremely happy.

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Blaine
3 months ago

Horrible customer service. Email marketing is extremely time sensitive and having to wait 2+ weeks (sometimes more than a month) for a mediocre response is completely unacceptable. Good luck reaching anyone through phone or chat support.

BUGGY. Email templates that worked last month don't preview properly when you go to use them again. No support to remedy those problems.

HTML view is really annoying to work with. You have to scroll to get to the right side of the code and when you click into it it auto scrolls you back to the beginning of the code on the left hand side. Very annoying.

Terrible reporting. If you're looking at your unsubs or spam complaints for a SINGLE campaign it will show you the CUMULATIVE info. Say you get one spam complaint on an email, but this user was subscribed to 5 different lists in your system. They will count for FIVE spam complaints in your dashboard numbers. To get an accurate reading, you have to export the unsubs/spam complaint contacts, and then delete all the duplicates.

I've worked with three other EMS platforms and have never had issues like this.

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Kirsten
3 months ago

ActiveCampaign has streamlined our marketing efforts for the last three years. There are a lot of capabilities and it seems like the features keep growing as well. We haven't had any serious issues with it, and we're glad we have it.

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Ray
3 months ago

ActiveCampaign is easy to use and fairly intuitive. It makes design easy. It is buggy though. I have found ways to work around it. But, you have to consistently check and make sure that font colors stay the same between finalizing your product and sending it. Also, spacing requires special attention as photos will sometimes be right up on the text. Again, I have been able to find tricks to correct those problems. All told, for the price it is a good product and they seem to be improving it consistently.

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Gabrielle
3 months ago

Love Active Campaign. As a non technical person I find it easy to navigate. I can build my campaigns easily and keep track of my clients and there needs.. Highly recomend thisnplatform to any business. Great value for money and excellent customer service

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Hector
3 months ago

I've been using ActiveCampaign for 3 years now and it has been the one tool I've kept in my business the longest. I absolutely love the platform and how it integrates with my other tools. The simplicity of setting up automation is much better than some other competitors. And I'm so glad they added landing pages and other features. Any time I can use a software product that allows me to do multiple things in one dashboard, I'm sold.

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Nina
3 months ago

Allows their users to spam people. We recieved 49 emails over 2 weeks from one of their users. Which is beyond fair use of their system. I had to complain about this abuse to ActiveCampaign directly because this particular user of theirs did not have any contact details whatsoever to complain to in their 49 spam emails and website. I reported the company to ICO and told ActiveCampaign about this abuse and so they (rightfully) put my email on a block list but WHAT THEY DID NOT DO IS ADDRESS THE ISSUE. Whatismore, in the email they sent me it said I could reply if I had any problems so I replied to the email to ask them to investigate the issue, their own email address did not work with this message:

"A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

[email protected]"

This has left me feeling like ActiveCampaign are ingenuine. No ability to email help directly, allows their users to abuse the system. Should I receive a gereric response to this review then that would be the final red flag to avoid this company.

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Jerrod
3 months ago

A diverse and vital software that we wouldn鈥檛 be without!
Automation and simplicity in the game of scaling is vital!

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Reynaldo
3 months ago

Overall, Activecampaign is very user friendly, intuitive, and a great tool. If I were recommending a product to cover the needs of small and mid sized businesses, I would recommend it.

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Frances
3 months ago

Easy to design emails and keep up with all your contacts. It is hard to find some features at times (reason for 4 stars), but customer service is always quick to respond and help with a tutorial. ActiveCampaign's customer service is definitely a 5 star though!

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Chantel
4 months ago

Great email service, we use it regularly for correspondence with our customers and have yet to have a problem with it. Would recommend.

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Micaela
4 months ago

ActiveCampaign is an email marketer's best friend. Awesome features for tagging, segmenting, conditional logic and visual drag and drop automation builder.

Would love to see a free plan for those getting started in marketing but also understand why they don't have one–they want to protect their domain reputation. It just sucks that some people might start somewhere else and might have to move everything over to AC later; they are the best hands down.

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Latasha
4 months ago

Absolutely Love ActiveCampaign use it for all my clients and wouldn't recommend anything else! You name it I've tried the automation and the CRM features are just incredible also!

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Adriana
4 months ago

We switched to Active Campaign from another platform and so far it's been great. My favorite part about it is how good the platform is at reaching clients. We are experiencing high click through rations and open ratios as well. The platform is intuitive. I would love if the company would provide more attractive designs for email templates.

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Rosanna
4 months ago

Active Campaign is an incredible asset to my business with contact lists, forms, creating campaigns etc. It鈥檚 super professional and easy to use once you get the hang of it. I鈥檓 still new to what it has to offer but I鈥檓 sooooo excited to dive into all of the rest of the features that are possible with it. And just for writing a review they鈥檙e sending me an amazon giftcard! What an amazing company! Thank you so much, ActiveCampaign. You guys rock!

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Keith
4 months ago

I signed up with ActiveCampaign because they seem to focus and be more supportive of small, independent companies like myself. The attention you receive is definitely better than the full automated giants like Mailchimp for Constant Contact. So far, everything is working out as good as it could be, and I'm grateful. One caveat: When I add a new member to the audience, I'd like their to be some type of "added successfully" message, instead of just going back to another page and assuming I know it was successfully added. That's all. Thanks, ActiveCampaign!

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Maricela
4 months ago

It's an good platform.

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Shante
4 months ago

We recently added ActiveCampaign to our tech stack and were pleased with the sales process with Jordan Malin and the onboarding experience with James McArthur. Love how simple the platform is to use and that the team has been there to support us each step of the way.

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Gordon
4 months ago

Very capable platform, excellent customer service and education tools!

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Celina
4 months ago

I used to use drip.com. I looked into Pardot and Infusionsoft. Activecampaign beat the other marketing automation softwares. It also comes with a CRM so i canceled Pipedrive.
Activecampaign integrated well with my justcall.io phone system, Thriveleads and Gmail.

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Janine
4 months ago

I have used several email marketing platforms in the past but ActiveCampaign is by far the best "bang for the buck" on the market.

Their platform is very user friendly and the learning curve is minimal. Their system automatically syncs with Woo Commerce allowing for very easy integration and tracking for all of my website needs.

The email marketing funnels you can create are also very intuitive and have plenty of options as far as setting up a lot of conditional fields. Overall ActiveCampaign is a great value and fulfills all of my email marketing requirements.

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Johnny
4 months ago

I'm using ActiveCampaign for my e-commerce business. There're always some unmanageable fixes that would need a support team either from ActiveCampaign or professional technical team to help. Simple as putting together several image blocks to make a display grid. Even if you make sure the images you are going to replace is at the same size as the ones in your grid, the grid could fall apart during the update.

And not to mention when we add product blocks, and pull in collections, it only allows to show 4 products max per collection, and not allow to sort products manually, and not allow to customize the product blocks button text for better call to action.

I will still give an average rating, credit is to AC's support team who has been very responsive and patient to guide you through when there're issues most of the time. But to be honest the product itself needs enhancement for me to stay using AC in the future.

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