Activesport Reviews - Activesport Scam or Legit

Website: 115 Spring Gardens Buxton SK17 6BX
01298 22002
 http://activesport.co

Stuart
5 months ago

WOW!! Great job TEAM. I ordered a sliding lock for a Topeak carrier on 08/16/2020 and received it on 08/22/2020. Best part…item was shipped to the U.S. during this crazy covid-19. Would not hesitate to make further purchase..

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Lori
6 months ago

Disappointing so far. 1 week after being charged in full for my order I have had no correspondence and no reply to my queries. Treat this company with caution.

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Jeannette
6 months ago

Called them after hearing nothing for over a month since I laid down my order and paid for it.

Person answering the phone tells me there's no phone line due to covid 19 I Need to get back to them on email.

I email them, hear nothing for 4 days, according to themselves they responded in 48h.

Call them again, get the response to email, I tell I'm I've done it and no response.

Then I tell him over the phone I'll wait for another 2 days on the email reply, if I hear nothing I will contact PayPal for a refund of my money, Now he gets pissed! Telling me he'll cancel my order who's about to go out the door (yeah bullocks) and refund me since that's what I want.

At least I hope I get my money back.

So this person gets mad at me after 5 weeks stating I'll take measures if I get no correspondence.

Yes I get covid it hard on everyone but what the actual f…

Will never buy from them again nor recommend them…

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Lakeshia
8 months ago

The bike i wanted wasn't in stock and was offered 15% off a 2020 model which was listed as being in stock. I purchased it and the payment was taken from my account. Four days later i was told the bike was no longer available despite it still saying that is was on the website. I purchased elsewhere

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Jacquelyn
9 months ago

After looking at various sites for a part for my mountain bike I came across Active Sport who were way cheaper than anyone else for the part I wanted.
Given the current situation I didn't expect the part I ordered to arrive in a few days as per usual.
So after a week or so I emailed them just to make sure everything was ok,and they were quick to respond to assure me the part was on its way,which it was and it arrived a few days later.
I would definitely recommend ActiveSports and will definitely use them in the future.

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Audrey
9 months ago

Hi,
Purchased mudguards and bottle cage from active sport. They were very clear that Covid-19 was affecting their operation and delivery may take longer. Great communication throughout the process.
Items arrived well packaged and in perfect condition just in time for the bank holiday weekend.
Keep up the good work. Stay safe in these troubled times.

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Bryce
9 months ago

Excellent service, knowledgeable staff, great price, very quick service. They went above and beyond to get me my part. Superb. Highly recommend.

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Zackery
9 months ago

Poor customer service poor communication very cheeky and i am still waiting for over 2 weeks now for my order do not use this [email protected]

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Krystina
10 months ago

I research this company after placing the order and went into total panic after reading the reviews but I was overly impressed with the service I received. An item I ordered was out of stock but they emailed me and asked what I wanted to do the next day, then they quickly amended the order without the need to issue a refund for the out of stock item as they hadn't changed it yet and posted the rest that day which arrived quickly and as ordered.

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Dominque
1 year ago

I purchased online a 2019 Giant e-bike from Activesport, but they had all sold out. They then offered me a good deal on a 2020 model, which I accepted. As this was a new model, I was told delivery would take 4-6 weeks, it arrived at my door in 5 weeks. I鈥檓 very pleased with my purchase and they lived up to their word on delivery, they were also prompt in answering any e-mailed questions. An excellent service and I would not hesitate in recommending them.

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Rhiannon
1 year ago

I ordered a cassette from the Active Sport website. Order confirmation received, followed 15 minutes later by an email saying they are cancelling my order due to supplier shortages.

Funnily enough the cassette is still listed on the website, however the price has now increased by 50%.

Clearly they decided not to sell the product to me at the price they stated on their website.

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Amie
1 year ago

Ordered a Fox Float Factory DPS EVOL 190x51mm. It said in-stock on the website. Clearly wasn't.

Got an email asking if I wanted to proceed because they had to order it straight from Fox in the US.

A few weeks later it arrived and I got the latest 2020 model fresh new from Fox.

Super super happy with the service. Excited to hit the trails and see what's it all about.

Great price and service. Only 4 stars though because it said in stock when it wasn't. IF I would had been in a hurry, I surely wouldn't like waiting a month. It was totally fine this time since bike was still rolling with or without it 🙂

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Beatrice
1 year ago

I placed a preorder with Activesport for a part that was out of stock with the supplier. They notified me when the part was due back in stock and they again when they had shipped my order out to me.

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Jesse
1 year ago

Ordered a part which was out of stock. Got a quick email letting me know and asking me if I鈥檇 like to preorder or cancel. I chose to preorder. When the item was back in stock I received an email letting me know it had been dispatched.

It was unfortunate the stock levels weren鈥檛 working on their website correctly but it was dealt with very well by customer service.

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Tracey
1 year ago

Took a while to dispatch the order due to delays from the supplier but Activesport kept me well informed. Excellent service.

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Bernard
2 years ago

I found this company when searching for individual components to rebuild my Fox shock. When the items where in stock it was a quick delivery time, and well packaged. On one piece it was not in stock so I was offered a refund or pre-order. I took the pre-order and was kept informed of anticipated delivery dates, which have been spot on. I have been very impressed with their service.

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Cynthia
2 years ago

Poor customer service. Sent a question about an item, and received two completely unhelpful responses with bad attitude. I don't know how these guys are in business. It's the internet age, clickclickclick I just bought my things elsewhere, and they just lost a customer for life.

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Candice
2 years ago

Item ordered was not received. I contacted them by phone but was met with a grumpy guy who was not interested and told me that the part could take between 10 – 14 days (which was not originally advised to me). He said that internet orders were not taken by phone and he referred me to the foot of the email confirming the order, which apparently told me what to do. It didn't. Anyway I emailed the company and they told me it had been sent to me. It still hadn't been received and I ordered the part from another company. I went back to them for a refund however as they had not received it back, not delivered, they are not making a refund. They do not have proof of posting and I don't have any proof of receipt so my word against theirs. It was only 拢13 and in my humble opinion they should have just taken my word for it (I am the customer and paid for the goods in advance) and I would have went back to them for other stuff. I'm loyal like that. I use Silverfish now who are really efficient.

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Ashli
3 years ago

Ordered a very specialist part they had in stock (connectamajig for a reverb) at 10.00am from their website after speaking with them on the phone. Came next day signed for delivery no problems. Above and beyond to get me out riding this weekend!

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Emily
4 years ago

great lubricant for your forks.fast delyvery.thanks

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Mario
4 years ago

WOW….super fast delivery, arrived in the blink of an eye. Highly recommended.

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Latrice
4 years ago

Ordered at 3pm in the afternoon, and in my hand by 7am the next day. Faultless service. Will use Activesport again for sure.

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Mia
5 years ago

broke my bike in the goyt valley, tried to fix it an made it worse. went into the shop which was packed with customers and they still managed to fix it in an hour odd! mint!

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Darcy
5 years ago

Super quick delivery (less than 24 hours from ordering to delivery!) As described and a good price, will happily recommend

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Robyn
6 years ago

ordered stans no tubes items all arrived next day even though i had been advised 3-5 days delivery.
very rare these days to find a buisness that exceeds your every expectation.
i will be using this retailer again in the future.

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