ActivoBank Reviews - ActivoBank Scam or Legit

Website: Rua Augusta 84 Lisboa 1100-415 Portugal
 http://activobank.pt

Britney
4 months ago

Tried activobank when I was in holydays in Portugal and it was horrible their e-banking is so outdated… I will never chose them again when I visit portugal again…

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Katrina
5 months ago

Horrible customer service. Only good for people who enjoy staying on queue for hours, only to get NO solution for your questions.

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Tracy
5 months ago

Well, that went fast from 5 to 1 star.
After a telephone change which went correctly, I thought (I could use the app again) I tried to pay online. And guess what?! The confirmation sms has been send to the old telephone number. In their information it is mentioned that the confirmation will be send to the known telephone number. Which has been changed. Yep, party. But not everywhere.

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Marcos
6 months ago

I was robbed a couple of weeks ago in Athens, Greece and before arriving at the Police Station, the thieves managed to withdraw 60 Euros from my account. After cancelling my card and doing the police report I was requested to email the police report to the customer service agent to whom I spoke to in order to get my 60 Euro refund. A month went by and didn't see any reimbursements made so I decided to call again to find out about the status of my case. The lady to whom I spoke to then told me that my case is in a "maybe" scenario. After weeks had gone by! And I found out because I called. Not because they informed me.

Advise: Stay away from that ActivoBank. It wasn't my choice to open an account with them. It was a company to which I worked for that chose that crappy institution. I'm going to keep the account open but in zero. In that way I'll teach them what they're wort to me.

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Branden
6 months ago

I just needed the update my phone number… when I finally managed to talk with them, I was told that in a few days they were going to update it.
One month later, still isn't done.

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Loren
7 months ago

I've used many banks in different countries and have to say I was impressed with ActivoBank. The mobile APP is one of the best bank apps I've experienced and their customer services always helped me out whenever I needed. Many banks in Portugal charges you a ridiculous maintenance fee (combined with bad service) while ActivoBank doesn't. I am looking forward to keep my bank account with them.

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Roman
8 months ago

Guys, think twice before you become a client of this bank. I鈥檓 wrinting an example for you all see how archaic it is. Just to change a telephone number it takes more than 3 days so can you imagine the other services ?
This bank is too bad to work with.

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Casey
8 months ago

Dear Sir/Madam,
Through my bankaccount of ActivoBank I have made 2 payments by"Multibanco"to the firms NOS and Worten, 11/09/2019, respectively Eur 63,61 and Eur 255,89. Again they were paid 2020/04/08, the one of NOS was immediately corrected by same and the money was back in my bankaccount. The Worten amount is becoming a problem as I am already busy for about 2 months to get my money back and I have no good end so far. This is why I asked Activobank to solve this problem as it looks to me this is not a very difficult matter to correct but same bank says that I have ordered payments to be done to the firms envolved every 15 days and they simply reffuse to ask Worten or its bank to send the money back – Eur 255,89 – as they are services payments, according to them. Well, I have never authorized payments every 15 days to Worten or NOS, for me it was only 1 payment. I must say I have never seen such a nonsense as the money envolved is my one not theirs! That is why they have to solve this problem because all problems have a solution. This is a very bad experience with this bank, they never mak mistakes and they think client麓s money is not of the clients but theirs! Avoid this bank!

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Ryne
9 months ago

I had an account with a main Portuguese bank, but they started charging me a lot for all sorts of things. A monthly fee, plus transfer costs, etc.
With ActivoBank I don't have to pay any of those costs. Plus, they have a service desk very near my place which is open till 20:00 (as opposed to other banks which close at 15:00), which makes it very convenient. Although most of the things can be solved via internet/phone.
I have only tested their basic services (basic account plus debit card) and for that they are perfect. I haven't tested any other of their services.

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Mayra
1 year ago

This is the worst experience of my life… creating a Bank Account at Activo Bank in Orientes, Lisbon, Portugal (Vasco da gama shopping mall).

There was only one person assigned to creating account out of 4 people actually working in some sort of a portuguese cave like office. The rest (at least 5 other staff) kept walking in and out of a side door to what I suppose is the back office toilet since they did not seem to do any work.

After waiting for 4 H.O.U.R.S… I was eventually told that I could not open a bank account because I was between two jobs. They suggested that I go to some Portuguese government office and claim that I am unemployed and a job seeker so that i can get a form to open an account. I really thought that i was dealing with people from another planet and certainly not a European country. I was so upset that I had to force the bank manager with a stupid beard to come out of the back office toilet to talk to me. He eventually told that he would accept my old contract even though I was not working there anymore but could not accept my new work offer because i have not started. Where is the logic… Of course I did not have the old contract and I could not explain to that … of bank manager that I did not want to come back and wait another 4 hours. I wanted to push my fist through his stupid bearded mouth but I realised he was not worth the trouble because he is so stupid and the bank is so stupid and probably BECAUSE the person running this bank is stupid. In fact, I was going to transfer the money from the sales of my house so that I could invest the money in Portugal whilst I am working over here. Never again and my advice keep away from this stupid bank.

I hope someone a little intelligent in this bank will tell this bank manager where to stick his bank account.

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Kirsten
1 year ago

Bad consumer experience for those not living in Portugal full time. Alteration of addresses in particular was complicated and gave rise to the payment of fees which I do not feel it should have been charged. The bank was unhelpful through the process.

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Joanne
1 year ago

Without much consideration, I became an ActivoBank costumer a few years ago. It grew on me to become my go-to banking service in Portugal. First of all, it is one of the few banks that offers an account + debit card completely for free without any kinds of fees, forever. Their costumer service is also reliable and offered the necessary expertise the few times I had to use it.
Despite only having a handful of branches in the major cities, it is possible to use Millennium's subsidiaries to do all kinds of tasks on their proprietary ATMs, such as deposits and so on.
All things considered, it is hard to beat ActivoBank's offers if you live in Portugal.

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Kari
7 years ago

This bank, pretending to be a national bank, charges swift operations on transfers to its acounts.

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Maya
7 years ago

…and also a very good and secure site, if you ask me!

As a bank, it's truly the best bank I know in Portugal for particular clients.

The only drawback they have: companies can't, for the moment, have accounts with them,

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