Acuitis Reviews - Acuitis Scam or Legit

Website: 55 Avenue Victor Hugo Paris 75016 France
0142779461
 http://acuitis.com

Leonard
7 months ago

The anti-scratch coating hasn't worked and to get them inspected for repair I would have had to take them into London during covid. If they were suitable for repair, they would have had to be sent away for 2 weeks with no temporary replacement offered.

To top it off, today the glasses literally fell off my face as the pin inside the plastic arm has snapped.

Really, really not impressed both with the glasses quality & the customer service.

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Shante
1 year ago

This was one of the best customer service experiences I've had in London. Since the moment I've stepped into their store on Tottenham Court Road I was treated with such kindness and professionalism. The optical ambassadors working there are just incredible, especially lady named Joelene was super friendly and helpful, not to mention the optician who checked my eyes. I will definitely return for another pair of glasses.

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Allan
1 year ago

Bought a gorgeous pair of red frames in Tottenham Court Road store. Salesperson promised to email me so I could swap display pair of Pablo frames for factory fresh pair – never got back to me. Second worse problem – within 3 weeks of having lenses fitted one of the arms fell off! This doesn't even happen with Poundland specs – which leads me to suspect that the frame designs are adventurous and amazing, but the build quality is sloppy! Verdict – look nice, but not very durable. Pity, as I'd love to give them 4 or 5 🙁

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Juan
1 year ago

I tried contacting Acuitis to see if I could get a replacement part for the arm on my glasses. Left a message on their phone number and emailed via their system. 10 days later no response-very poor customer service. Hope they see this comment and do something about it but not optimistic.

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Phillip
1 year ago

Staff and operation is good but the quality of product is something I was not expecting to be that low. I鈥檝e been a glasses person since last 20 years but never have I came across the instance wherein the plastic layer of the frame coming out from the nose( the place which cannot be claim to have fought handling) and that too it鈥檚 not been an year since the purchase. Frame has started falling off my nose the moment I move my head down. Most uncomfortable and low quality frame ever came across.

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Alonzo
2 years ago

Best experience at an opticians in my many years of wearing glasses! I walked in after breaking my glasses (from another shop) and was immediately squeezed into the sight test schedule, and had my order placed under half an hour! Very knowledgeable and friendly staff (big thank you to Rachel for all her kindness and help!). Would definitely recommend this branch 🙂

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Sebastian
2 years ago

Made an appointment for earwax microsuction October 16 before leaving for a month in america. Was told to use eardrops 10 days before return to the uk and given another appointment 21 November before my next american trip on 28 November. This was cancelled the same day and re-scheduled for 26 November. This was also cancelled the same day and told rescheduling before 28 impossible. So six weeks of being messed about and no solution to the hearing problem.

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Chelsey
2 years ago

I went to the MK branch on a whim. Brilliant service and lovely staff. No hard sell on the glasses. Made me really feel at ease. Highly recommended.

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Jimmy
2 years ago

Great range of glasses and designs. The branch in Milton Keynes stands above the nearby competition, with assistants available when needed and without a hard sell nor invading your time and space. Surprise yourself and go in! We did, and following a fabulous experience, made a purchase. Special mention for Megan who is excellent, loves her job, and made us extremely satisfied customers.

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Gabriel
2 years ago

A couple of days ago I bought a hearing aids Widex Evoke 440 from Acuitis- in Tottenham Court road, London.
I was very impressed by the high quality of the check up of my hearing which took over an hour. The audiologist suggested that I try a couple of hearing aids to see what best suits me.
I chose Evoke 440 as it"s the latest technology and the hearing is more natural than Evoke Unique hearing aids.

There was no pressure to convince me what to buy, or to buy at all. The service by Agnes and Atish the audiologists was very professional and kind.
I also got a discount as I bought my lenses for my glasses in the same place. Overall, lovely and professional service.

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Lana
2 years ago

Very impressed, we very well looked after, including free Prosseco and rightly deserve the 5 stars. Linda and Peter.

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