Acuity Scheduling Reviews - Acuity Scheduling Scam or Legit

Website: West 17th Street 450 New York 10011 United States
 http://acuityscheduling.com

Terrence
6 months ago

Really love this scheduling page use it for my beauty business so easy clients book online customize emails reminders and follow up emails 100% recommend it's a great bargain on price

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Belinda
6 months ago

I love Acuity Scheduling, it allows me to focus on the actual running of my business and means I'm not tied up dealing with appointment bookings, chasing customers for payments or emailing clients. Everything is fully automated so It just makes my days way more productive

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Holly
6 months ago

A brilliant system and a great team. A very helpful team who put a smile on your face with their messages. The program is brilliant and ever growing. Reasonable price.

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Julie
6 months ago

Acuity is an extremely convenient app that has given me peace of mind in regards to client meetings and appointment scheduling. The fact that you can sync Acuity to a calendar of your choice makes it a 5 star software for me.

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Samuel
7 months ago

I looked at a wide range of scheduling options before choosing Acuity. In terms of flexibility and features, for the price they just can't be beaten!

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Evelyn
7 months ago

Long time happy customer. So easy to navigate. I have package deals set up that my clients can buy before scheduling that they find super convenient. I love that I can set it up that a client has to enter their CC Info before scheduling & agreeing to my late cancellation & no show agreement. It protects me from the rude clients who make appts & never show. I鈥檝e only had to charge someone once in years now. Prior to using this app, I just lost out on the money.
They also have amazing employees who answer your emails fast.
I highly recommend them. I suggested them to lots of my fellow salon owners as well.

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Chrystal
7 months ago

They are amazing. So easy to use for clients to book. Very time efficient and easy. Would really recommend.

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Arlene
7 months ago

I love this SaaS. They helped me automate a lot of things on my business and it works perfect every time.

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Shelley
9 months ago

I've been using Acuity to schedule interviews with guests for my podcast and it is AMAZING! It saves so much time and hassle of going back and forth trying to find a different date/time that suits us both, particularly when working across different time zones! Acuity just makes it SO easy. I love that you can set regular hours that you're able to accept appointments…it's literally a case of set it and forget it!

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Debra
10 months ago

I have only been using Acuity Scheduling for a few weeks now, but I LOVE it so much! I feel like Acuity has just answered a large part, if not all of my business issues. I was feeling so stuck with bookings and how to have an easier workflow, and Acuity has simplified this process tenfold. The set-up is easy and intuitive, and they even have options for multiple calendars, not to mention all the amazing integrations. Thank you Acuity for making my life as a business owner easier and more efficient!

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Mike
10 months ago

Great scheduling software with easy integration into a variety of products, like WordPress google, apple calendars and so on. After starting using this solution in our 6 people team we saved more than 60h/month of clients scheduling and rescheduling time in our beauty salon. For those who aren't very tech-savvy, setting it up can seem puzzling at first.

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Norma
11 months ago

Acuity Scheduling is a great app! It is very convenient and have everything I need to make booking less complicated for my clients and myself!

Pros: Acuity Scheduling gives me the opportunity to work away from the app and still be in the know about everything that鈥檚 going on! It allows me the option to customize my booking information and my booking site to what鈥檚 comfortable for me and my business. It allows clients privacy and security when booking their services. Though clients book their appointments automatically, it gives me the option to reject an appointment if necessary. Acuity Scheduling is one of the few booking sites I know that allows you to pay full price or the deposit upon booking. Overall Acuity Scheduling is a good software program.

Cons: Though I haven鈥檛 had any bad experiences with Acuity Scheduling, I believe that clients should be able to book their appointments through social media links without the business owner being on a paid plan. The app is very comfortable and supportive but having to book clients appointments instead of them booking themselves makes it difficult when there are many clients to keep up with at once. I think accepting online payments should be only utilized under a paid plan, and maybe even the number of clients you can accept, but clients not being able to book on social media could be a big disturbance and maybe even turn away potential clients.

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Kevin
11 months ago

I think that Acuity Scheduling is one of the best platform because it easily integrates with all of my sales channels. I also love that it is easy to customize the design and block off your availability with your customers. The fact that I can also accept deposits is great as well and I would definitely recommend to any business owner.

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Jean
1 year ago

The best part of Acuity scheduling is that it offers more relevant features than most of its competitors. Price wise, it's definitely the best in the market. Working with the platform on Acuity seems manageable as well – we plan on integrating the Acuity scheduling with our website and Acuity allows users to personalize and fetch data from existing platform such as google and stripe.
All in all, everything looks great. I wish the customer service was more proactive. I know while doing my research, many of the competitors set up meetings, went over detailed processes in an online meeting and a few even took care of the entire integration process. Acuity is more of DIY software in that case. With that being said, it is still quite user friendly and easy to use. Just as long as the integration goes as planned.

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Elisa
1 year ago

Brilliant. Easy to use and customise. Great that it integrates with Zoom so clients can be sent a Zoom meeting ID when booking appointments. Calendar integration is fantastic.

Acuity just makes everything so much easier. Can't rate highly enough!

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Debra
1 year ago

Really great scheduling software. Very useful tools such as the 'look busy' functionality. Integrated very easily to my wix website also.

Where i think they could improve is to have the emerging entrepreneur cost a little lower for start ups. The higher price should kick in when the software detects a certain amount of appointments have been made.

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Edwin
1 year ago

I'm relatively new to Acuity but have found the customer service team really helpful with any questions I have had so far and the software is super user friendly. I also did their online workshop which made the process a lot simpler.
I have since been really pleased to find out they are sister companies with squarespace the web design platform so plan to embed the calendar onto my site.

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Trevor
1 year ago

Could not schedule a thing on it. The user interface and manuals were not for the simple minded. I'm actually quite technical and still couldn't do it. I tried to schedule something for 4 days spend all in all around 5-6 hours and have now just given up.

Not for me, Not worth the hours I'm spending being frustrated trying to sort this out . The helpline was not there. I think you have to send an email or something. Plenty of videos and I watched around 6 of them. the more I watched the confused I got and the more I didn't want the product.. Not for me , thanks. Great for some I guess hasn't worked at all for me.

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Staci
1 year ago

The service is honestly really amazing. You can customize EACH APPOINTMENT individually. Breaks, color coordination, pictures for each. Everything! It鈥檚 perfect for those with a brick and mortar business or even a mobile service.
10/10.

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Myron
1 year ago

Absence of phone hotline make it challenging to use.
AT first it looked amazing, and then as I spent hours and hours of creating my appointments types etc, I found out that everyhting was very very difficult to understand, if you don't understand anything, you must send an email to their helpline but I find that they are not that helpful and it took 48 hours to get my first answer. At 30 USD per month, I wished I could have had a quicker answer. They offered me to call someone and to pay them 97 USD per hour : some kind of expert but I find that a ripoff. I'm extremely disappointed knowing all the time I spent trying to set it up : there are many side of it I still not understand. I am now looking for another system that will be better and more effective, so far Acuity wasted my time : it looked good but something is lacking behind. I may have to return to the booking system of Godaddy (that I am already paying for anyways) . To sum it up : some of these tech companies, wanna kind of look creative but at the end of the day, they are only after the money, and when there is a problem, nobody is there to fix it.

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Billie
1 year ago

just love the clients relations management acuity software, absolutely intuitive and to top it all off it's free. Considering the fact I can upload my database for free and create drip campaigns for free there's nothing else left for me but to say that this is a great system and to give it good review.

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Chelsea
1 year ago

I research this company website and not good experience on about their service. I think they have unprofessional on their services.

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Keshia
1 year ago

I switched from a WordPress plugin called Booked, which I enjoyed and have used for over a years, but it was missing a lot of useful features that I found in Acuity. I haven't been using Acuity for long, but it's easy to use, for both myself and my clients, and I enjoy that it gives my website so many options to customize my booking site to suit my Business requirements as been able to add payments, and that it allows me to customize the homepage and email confirmation. It's a great product for helping me improve my scheduling of therapy sessions.

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Gerardo
1 year ago

I switched from Setmore, which I loved and have used for over 2 years, but it was missing a lot of useful features that I found in Acuity. I haven't been using Acuity for long, but it's easy to use, for both myself and my clients, and I love that it gives many options to customize the booking site to suit my needs. I love that it has Instagram and MailChimp integration; it allows coupon codes, different ways to take deposits and payments, and that it allows me to customize the homepage and email confirmation. The only disadvantage is my clients not being able to book multiple services at once – I would have to create add-ons, which makes things a bit harder for me. Other than that, it's a great product overall.

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Judy
1 year ago

I have been test running this booking system for a few months now and I'm finding it useful and efficient to use. I am not very tech savvy so surprised on how easy it was to navigate around for editing!

Customer services is prompt clear and concise! I would definitely recommend anyone to use this platform.

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