But after talking to that person on the phone I was/am so disgusted. Everyone that I have talked to about this situation and how the company handled it was just as surprised and disappointed as I was.
Another thing that really surprised me was why didn't anyone ask me for the photo I have? I have a very clear photo of the lens. I would have expected that they would want to see it? Don't they care about their quality?
I'm so disappointed in this company. I've been wearing Acuvue lenses for 11 years and the way I Feel right now, if I could find another company that has these lenses I'm going to change. This was the most horrible customer service I've ever dealt with and they have totally lost my respect.
For people who chose to purchase contacts through their eye doctor office, beware that some of Acuvue's "annual supply" deals intentionally cover only 11 months.
My daughter uses a 2-week variety. I asked to pay for a year's worth of contacts upfront, presumably to get a better deal. My doctor's office gave me this Acuvue rebate form which says that Acuvue's "annual supply" for this variety comes in 8 boxes of 6 contacts. That works out to be 48 weeks, but a year is 52 weeks. So the "annual supply" lasts 11 months.
I appealed to the company in a phone call where the worker told me that their definition of "annual" was "once a year, like an annual picnic." She said we were always welcome to buy more contacts if we ran out before a year…