Website & Phone:
4 months ago
It is a not serious company, scammer and literally steal your money! I don't know why Amazon keeps getting bad publicity with these scammers who don't pay your royalties, remove books for no reason and treat the producers like meat for slaughter.
Not to mention their QA made up of incompetents, unable to meet the terms of their contract. They invent mistakes to not send your books on sale.
Absolutely avoid getting your money cheated by them!
4 months ago
Worst company ever. Completely unprofessional. Months waiting for the approval of the audiobooks. Some refused without explications. They don't answer to emails. It's absurd that so incompetent workers are in the same family of Amazon.
4 months ago
I did not expect my audition script and project budget to be put in the public domain as the first hit on Google when searching for my book title before it is even launched. I called ACX who told me this is standard (and not in the small print) so clearly I do not intend pursuing this audiobook with ACX any further. Surely the budget and script could be behind the narrator/producer login (as their recorded audio is). Posting here as a buyer beware as I鈥檓 sure there are others who would not expect ACX to treat this information in this way. Just glad I didn鈥檛 get to add in my bank details!!!
4 months ago
My experience with ACX has been terrible. I'm the RH. Narrator uploaded book in January. In March, finally heard something, upload error by Narrator, she fixed iit right away. Back to the end of the line. In May, still not through QA. I switched to FIndaway because by this time, 4 months and no sign of the end (had hit 30 day limit twice, no feedback from customer service as to actual release.). So I knew I was resetting the clock, but I still wanted distribution on Audible through Findaway. So in July, checked again. Told they were backlogged but catching up. End of August, they told me my file had been 'lost' and it would be placed priority. Date set as uploaded August 24 (the day of the email). Told they were months behind and no longer getting the story that they were catching up. Now October, about another 30 business days, and no sign that priority even meant anything.
EDIT: Book up on Audible on Oct. 17, for anyone wondering about current timelines.
4 months ago
here I am again writing a review for acx. when you think the situation can't get worse acx can find you the way to make it worse!
1- after 8 months, books are still pending that they don't intend to come out
2- even worse … the two books released (with enormous delay of course) have been permanently blocked!
the reason is that while I was waiting for them to come out, for months then, I didn't sit around doing nothing, but I advertised and promoted them. I have talked to many people, invested time and money! convincing several to sign up on ACX as "readers" to buy my book. Having been enormously delayed by ACX, these people obviously bought all together when I told them it was finally available! finally it was time to collect something for the work done in months and months of work despite the bad work of acx. What happen? acx blocks the books for suspicious handling and consequently doesn't even want to pay for what has been sold! meanwhile, he has kept new customers. Be very careful! don't waste time and don't waste money on ACX
5 months ago
Some of the rudest customer service agents I've ever experienced have been with ACX. Due to their market position, they think they can treat their customers however they like. Atrocious.
5 months ago
They steal royalties from authors by making up bogus claims against them. Findaway is way better for indie authors looking to put out audiobooks. They have you locked in a seven-year deal, while Findaway offers you a six month deal.
5 months ago
Narrators BEWARE! I worked hundreds of hours on books that turned out to be frauds and ACX refused to compensate me for my time (despite a contract that specifically promises to do so) Is there anyone else who has been similarly defrauded who'd like to start a class action lawsuit and force them to pay?
6 months ago
It's just sad to read all of these bad reviews. Something has to change. Jeff Bezos is out of his lane at this point. He's just making money and everyone else is suffering, especially self-publishers – at the expense of the disorganized subsidiary ACX. How can a book take 6 months to be approved, when one of my books that I submitted the same evening (after painful hard work) take 3? There are 2 books in my series, both created and uploaded the same exact way. I got an email saying one of them had double tracks or some confusing error on the file. LIES. It was exactly as the one that was approved. Basically, this is a horrible company. Something has to change. Someone who really cares has to step in and create a platform for authors – This is not it. Working with them can actually discourage even the strongest amongst us.
6 months ago
I've been a producer for the site and I hate it for the most part. Some of the clients you encounter are unprofessional and rude people personally. Even when you finish a title they return it to you over and over again when there are no clear issues. They never respond when you try to come to them with an issue. the site is glitchy as well. I find it to be a poor platform for audiobook creators
7 months ago
horrible company. They have no accountability. They miss deadlines without accountability and don't even take responsibility. Horrible company.
7 months ago
I would not recommend ACX to anyone. My audiobook which I had professionally narrated, and on which the producer did a thoroughly outstanding job was on 'pending audio review' for over two months. 'Customer service' responded with the samd canned e-mails about '30 business days' but seemed unable or unwilling to explain how they could not get '30 business days' out of over two months. Promised 'promo codes' finally arrived-for the UK(!) Since this a crime/police story set in Tampa, that's hardly helpful. I, for one, am sorry that I ever got involved with ACX. I hope others can profit from my mistake and avoid this company.
9 months ago
Their current contract is abusive. 7 year lock in, low royalty rates, and a ridiculously low share of the earnings when people buy audiobooks with credits. Oh, and you if you want to sell your audiobooks anywhere else, they HALVE their already low royalties.
The core issue is that the company makes their money off a subscription model, but then doesn't share this with the creators of the content. On a recent statement, I got a whopping 75 cents each time someone bought my audiobook with their monthly credit on Audible. — A credit that the customer paid Audible $15 for. And they've changed their bonus program so that they can now give my work away for free to entice new customers.
They can also unilaterally change the contract anytime they want while you're waiting out the seven year lock in. Don't like the new terms and want to take your work back? You gotta weight SEVEN YEARS for the privilege. You're effectively handing them a blank check when you sign the agreement.
These people are using their monopoly power to screw authors and narrators. After publishing several titles with them, I gave up and left the audiobook market altogether. Now I'm waiting for the seven year period to end so that I can take my titles back.
Hopefully someone will hit them with an anti-trust suit at some point. Because they really need some competition to keep them honest.
9 months ago
It's easy to set up your books for audio script auditions, provide your tax information and set your payment preferences but that's as far as I can go for praise, as I ultimately wasted my time setting up two books to be made into an audio book to be available for sale. Once you listen to an audition then click "Make Offer" then complete the offer form, it's impossible to make your offer go through and thus have it reflected in your dashboard. I feel sorry for the voice actors who undoubtedly spend oodles of time searching for auditions, responding to them, making a voice over and no doubt are left hanging to get an offer from an author in hopes of earning revenue from a one-time production payment from the author or sharing book sale royalties with the author.
10 months ago
I've published a large number of books with ACX, so I have some basis to measure their performance. My latest book sat for 75 days "pending audio review". I wrote six times asking them to please approve it. Each time, I received a canned email response saying it might take 30 business days to approve audiobooks. I tried calling, but ACX now just plays a prerecorded message before hanging up on you. Finally, a few days ago, I received an email written in broken English that read "perhaps they contact in days with regard to issue." After reading the email, I sat scratching my head, not only confused about the poorly worded message but also about any kind of issue the audiobook might have. As I said, I have completed many audiobooks, and all have passed without a hitch. Finally, yesterday, it was revealed that they wanted an additional word added to the introduction. No other book had ever required such an addition, so it made no sense. Even so, I quickly re-recorded the introduction and resubmitted the book. My blind compliance appears to have loosened up the jammed wheel, because now I see the book is "heading to retail." Of course, I'm very relieved that the book is finally out of the "pending audio review" quicksand, but honestly, I feel that ACX failed me this time around. I've bumped the rating up to 2 stars for the quick turnaround after the word addition, but the whole experience was dreadfully slow and unnecessarily painful. I can only hope that ACX's customer service will improve by the time my next audiobook is ready to go to market.
11 months ago
Lousy, incompetent, website
I'm an experienced, outstanding, hard-working voice over artist since the 1980s.
I'm in my 50's which means if I forgot HALF of what I know I would still know double what most of the clowns at acx know.
That said, I still write my passwords on a piece of cardboard so guess what?
I'm 1000% right I know what my password to your useless site is.
Isn't that fun? Isn't that classic? Your unbleivbly useless captchas, regardless of how well and correct they are filled out FAIL.
despite the fact I started getting inquiries to work with some of the cheapskates that populate your site,
my talents far exceed wasting my time with useless pieces of crap the likes of ACX.
So let's go and fully delete me and anything I every entered into the useless site you gobbling prats run,
and go our separate ways.
I can make 800.00 in a voice-over here in LA, and be done in 30 minutes, barely needing to do 2 or 3 takes. I see zero need to be frustrated with your incompetence, stupidity and utterly useless website.
Is the password the same as the amazon password? Who knows it's a mystery. Will these stupid illegible captchas allow me in? No way.
But wait, how about sending the main email the 'change the password prompt?" Nope you stupid f
clowns refuse to comply with that either.
I guess all that can be done is to enjoy pissing off some wet panted secretary or some effeminate reader who does your software and read this.
Expect a 1-star rating where ever possible, you lowly slime sucking scum.
If this ruins just one of your effete days, my work is done.
consume excrement and expire
1 year ago
I had a bad experience using the site. Both from the person who hired me and the site itself. (to be fair, this was my first audio book, but I have many friends who do VO as well and when I told them what was happening, they were also suspicious)
I use voices 123 to gigs here and there, and I got a message asking if I was interested in doing an audio book narration. I was excited because it was my first audio book. We agreed upon the sum of $150 flat (which is a rip off for 30,000 words btw) but I was under the impression that it was for the narration only. So I started doing the work and the manuscript sent to me was riddled with errors. So when I brought it up, he asked me to edit it! the whole thing! I asked for more money and he refused. So, being the rookie I am, I said ok, just this once (he wanted to contract me for more). So fast forward a week, I finish it completely, he then asks me if he can pay me out side of the site, that's when alarm bells in my head started going off. So I thought about it and he refused to communicate at all through ACX and would only communicate on Voices 123. He also used several different first names. When it was all said and done and I was uploading it, he asked me to redo the audio because it was too quite. After being jerked around and offered 1/4th of what I should be getting, I refused (there are other weird details I didn't include in this review). When I finally washed my hands of the issue, I tried informing ACX of the issue and they were seriously no help AT ALL. No one there, on the phone or through email, gave a crap that this dude was scamming artists like me. He even said he had 7 book on the go.
So I don't know if I maybe had a crappy first time, but needless to say, it soured me to doing audio books. After doing a bit of digging the rate I should have gotten was 160 per hour at my level. Not 150 flat for 50+ hours of work (the editing included)
I would not recommend this site to any one looking to get into VO. Not with the current level of service and scammers on there.
1 year ago
These people are a joke. Seem to have to endlessly have to submit your audiobook for review. Then approve it and get it reviewed again and then again. It is ridiculous. Complete bunch of muppets. When you click on contact us it just takes you to the main page of audible.com. Such a huge waste of time for everyone involved. Taken 6 months so far and still waiting for it to be approved.
1 year ago
1. they respond quickly to your emails and are usually (not always) pleasant on the phone.
2. while the site needs work it is not too difficult to navigate
1. my first 3 books went live pretty quickly..within 2 weeks or less, however my next 2 (i narrated) have been sitting for over a month. when I asked about them they said to be patient with the process
2. They won't pay less than $10 royalties. That could take a while if your audio book is less than 2 hours long and makes less than a dollar per sale.
UPDATE: I just got off the phone with them. — the C.S. was a complete dikk. He just kept telling me it will get done when it gets done. When i asked to speak to someone else he said to hang up and call back (in case someone else answers phone). I asked to speak to a supervisor and he said there wasn't one. When I passively addressed his phrasing he asked me if i wanted him to fluff things up rather than speak the truth. Totally unacceptable service. Seriously, find another platform. I am currently checking out Findaway Voices..
ACX lost a customer who used to praise them on all my public platforms. No longer. (not that they care)
1 year ago
They fired all the people who made ACX great and personable. They used to actually care individually about the author and producer contracts. Now, we are just a sad number in a sea of forgotten creators who they don't bother to even pay regularly or respond to anymore. Mackenzie, who might have cared about the authors' creative rights is now gone, too. 2018 and beyond has been a sad sad transition for ACX.
3 years ago
I completed an audiobook as a narrator with ACX. Everything went well but future narrators need to understand that if their royalty earnings total less than $10.00 in one month, they will hold it and other months earnings under $10.00 until it totals $50.00. I found out about this when my small earnings were not deposited into my bank account. I assume if you never earn at least $50.00, you will never get your earnings which eventually become the property of ACX.
3 years ago
Appalling. Chaotic and utterly disorganised. Instructed them to withdraw funds from an account a month ago. They "lost" the instructions, and then lost 3 emails requesting assistance. Emailed the CEO Mr Guo (he didn't bother to reply), emailed their head of operations, Paul McKenzie, including screenshots – that also produced no results. The latest is an email from someone who refused to identify themselves threatening to close my account if don't stop complaining. How's that for customer service!!?? Stay the he11 away from these people!
3 years ago
They change their terms unilaterally. They have the right according to their agreement but it is not so fair or good practice. An agreement is for trust. Think each party to have the right to change a term or any term of the agreement? Then, the agreements do not make sense.
Also, their support sometimes is excellent, other times does not exist. Most of the times, they are good.
7 years ago
Website owned by Amazon.com, Inc., Amazon Web Services LLC.
8 years ago
acx.com 猫 di propriet脿 di Amazon.com, Inc