Adapterfamily Reviews - Adapterfamily Scam or Legit

Website:
 http://adapterfamily.co.uk

Jorge
7 months ago

Beware: I ordered a charger back on 3 May with an estimate delivery time of 2-4 working days. Almost THREE weeks later, item finally turned up BUT was incorrect item with different specs and is approx. 拢20 cheaper than the one I ordered! When contacting the seller, I was told to "just try it in the laptop!" I am still battling with Paypal and the seller for a refund! Royal Mail has advised they are not allowed to send back electricals to China at the moment so goodbye 拢50!..

,

Jami
1 year ago

I read all the negative reviews here after I'd placed my order so I thought I'd seen the last of my money. However, the adaptor arrived in 7 days (over Christmas), the tracking info was accurate and the adaptor seems to work well.

,

Carolyn
1 year ago

First time I have reviewed a purchase, but after reading so many negative reviews I decided to add my experience after purchasing a replacement charger for my Dell XPS laptop.
My charger failed after 2 months, I contacted the customer support who sent an apology and a replacement unit Didn鈥檛 even have to send my old unit back. So, it鈥檚 a 5 out 5 from me.

,

Aubrey
1 year ago

SCAM-Shop! Don't buy here unless you want to wait for your order for 4 Weeks with a pseudo registered Tracking-No from China that will never even arrive at your destination country.
Thanks to PayPal for protecting me here – dont fall for this scam!

,

Sheila
2 years ago

Thankfully, I used paypal and also had them reported. They gave me a tracking number that actually registered but, once i reached out to USPS they informed me that the order was never shipped. IDK how they made that work but, they did. Paypal did retrieve the money I spent just a fair warning STAY AWAY FROM THIS SCAM.

,

Anne
2 years ago

AVOID!! Wrong adapter delivered and had to pay to return. No further contact and no refund of original cost or postage costs.

,

Precious
2 years ago

Awful. I ordered the wrong charger, admitted it was my fault. They said please send photos and maybe they can make it right. Then never responded to another email!

Also, keep in mind that even if they do accept a return/exchange, you have to pay the shipping – to China! Almost as expensive as the charger I purchased.

Do not do business with these people.

,

Giovanni
2 years ago

Scam company!!! Customer service is BAD!!!! They do not send the product they describe in product description!!! I WANT MY MONEY BACK!!! I have contacted them several times and only once did they send an email back – but only to give the tracking number. i already had that. was telling them they sent me the wrong adapter and i wanted my money back. I have tried to contact them again several times with no response from them. Do not order from this company –bad experience.

,

Douglas
2 years ago

No way to unsubscribe from SPAM and requesting positive feedback see email sent to me below from : no reply adapterfamily at hotmail com

Dear Name,

Thank you for your early order of AC Power Adapter. How is it working? Feel free to let us know if any issues.

Currently we are running a program to improve the satisfaction of our customers.

We are happy to extend the warranty period of the product (3 more months, 15 months in total) if you can:

1. Write an above average review on the website LINK uk dot trustpilotdotcom evaluate adapterfamilydotcodotuk
2. Then attach the screen shot of your review back to: adapter_charger at yeah.net

Thank you.

Best regards

,

Neil
2 years ago

They sent me an email asking me to write an above average review here in return for an extended warranty period. I wrote this review instead.

,

Kristina
2 years ago

Great service. I received my adapter charger in the expected delivery time period. The adaptor to this day is working fine with no complaints.

,

Pamela
2 years ago

Their advertising is false. The charger connect was not correct with what I purchased. Even if you make an account on their site they won't respond to your return attempts. Very unprofessional I must say.

,

Brock
2 years ago

Adapter worked for maybe three days and has died.

,

Kendra
2 years ago

When ordering please remember it's coming from China on a slow boat and don't expect it quickly. Mine took about 3 weeks and looks a genuine charge and no sign of overheating. For people complaining that it comes from China and must be fake where do you think the laptops and accessories are made so it's natural that China should be its distribution country

,

Norman
2 years ago

Coming from China not UK, this is a scam website selling fake knock offs,you will not get the correct item that you order and you have no hope of a refund. Plus everything is FAKE. AVOID AVOID AVOID

,

Nicole
2 years ago

Like many others, a completely different power supply provided to the one orederd and then zero response to any attempt to communicate with them

,

Ross
2 years ago

AVOID, AVOID, SCAM COMPANY, SELLING FAKE PRODUCTS AS ORIGINAL and charge a lot of money for fake products.
i could buy same product from ebay or other on line retailer at least 60% cheaper
Very poor customer service
they pretend to be in uk but they are based in china and in order to return their fake products to china to get refund and even if you get refund.
TERRIBLE BUYING EXPERIENCE

,

Nathan
2 years ago

They sent the wrong power lead (a poor quality copy) and then totally ignore all emails, I thought it would be ok as used a credit card through paypal but no help from them either.

This site is a scam Chinese site! Do not use!!

,

Preston
2 years ago

They operate under another name- adapter.co.uk. I bought what I thought was a genuine original product. It is not and is not the one in the photograph on their website.

AVOID THEM!!!!!!!!!!!

,

Bobbi
2 years ago

Items are shipping from China, customer service takes too long to respond, lastly they expect for you to pay for shipping when returning items, after hey were canceled; If I knew the power cord was shipping from China then I would have known to wait the 3 weeks it took to receive it., instead I had to buy the adapter from a different retail store and received the item in 2 days.

,

Joann
2 years ago

Do not order from this Adapterfamily or you'll lose money. I have sent numerous messages trying to return a product (they say we need to request a return merchandise authorization first) and they simply don't answer. It proves impossible to return a product. They don't provide any assistance. Unfortunately most people (inc me) rarely read reviews before buying. Never again. Hopefully their bad reputation spreads all over UK – it is a Chinese company making lots of profits and providing unacceptable services. Their webpage should be banned. Daniela, Lancashire

,

Dominick
2 years ago

do not buy here, i didn麓t get the ordered charger, and nobody helps you to find out where is the package. Also no Feedback of my request and emails.
Never again .

,

Juliana
2 years ago

Ordered on the 29th of September. Shopped around for a bit before buying and this site was the only one who had the original charger for my old Alienware. It鈥檚 was cheaper than most sites too. Ordered without checking for reviews and after I couple weeks, I was worried. Their site does not update their tracking so all I could see was 鈥淧ayment received鈥? I would check every day looking for it to change so I would at least have the comfort of knowing it shipped. Before long I began checking my P.O. Box thinking to myself 鈥渕aybe their site just isn鈥檛 the best and it鈥檒l show up鈥? To my surprise, it arrived this week. October 18th to be exact. I almost opened the package right there in the post office but contained myself until I got home. I opened the box expecting to be upset. To receive the wrong charger or for something to be missing. But everything was right. I got exactly what I ordered and it works for my laptop perfectly. No power errors, the charger doesn鈥檛 overheat even though my battery is junk and it鈥檚 basically running constant. I鈥檓 giving this 5 stars because their only flaw is the tracking and I did finally receive the product I ordered in perfect working condition. Just remember it鈥檚 coming from another country so it鈥檚 gonna take a while. That was the one thing I kept telling myself throughout the wait period. And I apologize for the long read, just wanted you all to know that this is real and not some sponsor or bot writing a review. Some of the other 5 star reviews sounded fake so I wanted to take the time to make sure you could trust this review. Thanks.

,

Jeffery
2 years ago

Thought this was a UK company. Bought an ASUS laptop charger described 鈥淕enuine 65W Asus EXA1203YH鈥?my exact model . It arrived with the wrong connector (too fat). First response was 鈥淧lease give us your order ID. Sent the only ID I had 鈥?Royal Mail tracking ID. No response. Sent second email (from website as the email to me is 鈥淣oReply鈥? includes photo of theirs and mine. No reply. Requested RMA number for returns. Received a reply from sales "Dear client this is our address Hong Liu, Futianqu Nanyuanjiedao Yujinghuacheng 6Dong 9O, Shenzhen 518000, Guangdong, China please send it back. We will refund or send a replacement". Tracked postage to China not possible with Royal Mail 鈥?Courier cost 拢27. Charger cost 拢20. PayPal paid postage. Return recorded in PayPal. Heard nothing. Contacted again. Replied "Please give us tracking info" I sent receipt. and PayPal ref. No reply since then despite emails. So much for 鈥淪atisfaction is guaranteed on all the products purchased by consumers . We want you to be thrilled, so if you're not satisfied with your purchase for any reason, simply return it within the 30-days trial period for a full refund.鈥?

,

Jean
2 years ago

I purchased a Dell adapter from this company not realizing it was coming from CHINA. I waited OVER 3 weeks for delivery and all that time my son wasn't able to use his computer for school. When it FINALLY arrived, they sent the WRONG part. Nowhere near the part number it was supposed be. Contacted them allowing them to resolve the problem amicably … but NO ANSWER. Wish I would have seen these reviews before purchasing 🙁

Leave a Comment

Your email address will not be published. Required fields are marked *

Scroll to Top