Aeroplan

Read 9 Reviews of Aeroplan to check if it is legit.

Website & Phone: Avenue Viger Ouest 525 Montr茅al H2Z 1G6 Canada
 http://aeroplan.com

Harold
11 months ago

Horrible customer service. I have been on hold for more than 2 hours and no one answers the phone. Need to change a flight and it seems impossible to get a hold of them.

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Kristian
11 months ago

The actual program, or act of accumulating and spending is fantastic and I appreciate how forthright the Aeroplan program is with regard to to point retention and use prior to rollout of the new program in 2020. I just hope there aren't many devaluation changes when the new program launches because Air Canada did spend a lot to acquire AP. As for the website it's intuitive and intelligent. I have redeemed for travel and had to cancel and the points went right back to my account. Recommend the program

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Charlie
1 year ago

I am having one of the worst customer service experiences of my life trying to enrol with aeroplan so I can take a flight with Air Canada! Have been getting error/try later messages whenever I try and enrol online and there is no answer via the UK customer service number. Really this just sucks!!!

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Esther
1 year ago

not accurately redeem points that you spend money to earn and then pretend as if they have no knowledge of the original transaction.

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Michaela
1 year ago

BEWARE there are many better loyalty programs out there. DO NOT use the estore. They do not accurately redeem points that you spend money to earn and then pretend as if they have no knowledge of the original transaction. I had about 13,000 points that expired because they did not accurately redeem points I spent on the estore. Seriously you have been warned!

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Carla
1 year ago

Even though they were sued and settled out of court, they do the same thing again, don't advise you but expire your points. I was very clear on my communication to mail me all communication. They said they emailed me about upcoming expiry, they didn't have my email address correct as that wasn't my selected form of communication. I consider that fraud and hope the company goes bankrupt or the executives get charged. Another company that openly commits fraud and gets away with it.

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Bethany
2 years ago

I am trying to register on aeroplan.com for a new account. My mailing address is HK. The site says postcode is optional but every time I try to enter it the site deletes the value and then tells me a postcode is necessary in an error message. Terrible design. There is no easy way to communicate with them through the Contact Us link. So instead they get this bad review from me on Trustpilot.

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Sherri
6 years ago

Good site, but not geared to kids.

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Lana
9 years ago

Just received SPAM e-mail today sent to the address I use with Aeroplan. This address is used with no other service so they may be selling their mailing list. Just a possible Heads Up.

Is Aeroplan legit or scam? Can I trust Aeroplan?

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