Air France

This shower took my wife's money for a flight scheduled for the end of April 2020, canceled the flight, & issued my wife with a voucher. My wife was visiting her Aunt to celebrate her Aunt's 80th birthday. Obviously my wife won't be going now, but still Air France refuses to acknowledge they are liable, supposedly by EU law, to give my wife a full refund. Total robbery!

I booked a package holiday via Expedia and chose Air France for flights. Expedia has refunded my monies due to collapse of Flybe, but Air France have avoided doing so, it鈥檚 now 12 weeks since the request for refund was submitted. Other airlines such as Jet2 were proactive and contacted me – with Air France, you have to instigate proceedings – they just keep your money otherwise, it鈥檚 shocking. After weeks of waiting and many communications, Air France offered a voucher and I had immediately refused the voucher requested my money back. They have now said they鈥檝e paid the refund, but they have not as my bank or card has not received any monies from them at all. Air France were also very quick to 鈥渉ide behind鈥?Expedia and will direct you back via them (which then adds further delays) even though the credit card transaction is directly with Air France.

I had flown Air France regularly as a businessman for many years and was very impressed by their service. It鈥檚 one of the major reasons we specifically chose them over other airlines.

The way they have treated me during this time and with this case has shattered all the good I thought about them as a company. I will never, ever use Air France again.

I strongly recommend that you seek an alternative flight company for your trips. As I write, I am still 鈥渇ighting鈥?them for my refund of the flights they cancelled.

Just got an email response to my request for a refund. A MONTH AND A HALF LATER! Email just apologised for delay and hoped my problem was resolved! No it is not resolved. That why I was contacting you! Stay clear of this company. They have taken my money, cancelled the flights and not given me my money back!

They cancelled my flights won鈥檛 give any refund until mid 2021 I need my money now not then, they care about laws or what they customers need , I will never spend another penny with them, even low cost budget airlines refunding customers now why can鈥檛 Air France the only reason is greed

Really disappointed with air France's service, I can understand travel companies are busy during this time with COVID-19 but I have applied for 3 refunds in the last 6 weeks and have not heard anything back!

My refund is due to fly-be going into administration and not the coronavirus outbreak, I have not even been offered alternative flights like the airline promised at the time!

Have tried contacting on twitter, facebook and email. Can never get through on the phone lines as it says the wait time is over 30 minutes and then ends my call!!

Overall, I think the service I have received has been the poorest I have EVER come across and I can be sure that I will never be booking flights with this company again.

I recently flew with Air France from Aberdeen and to my dismay found I had booked the wrong flight date. Luckily the members of staff on duty were really kind and helpful. There was a lady called Ann and a young man who i think was Gus but I may have misheard. They not only got me on the right track but sorted my returns and just generally made me feel a little less stupid and panicked!
Thanks!

airfrance.co.uk 猫 di propriet脿 di Societe Air France S.A.

French airline company.