Air India

Read 106 Reviews of Air India to check if it is legit.

Website & Phone:
 http://airindia.in

Luis
1 month ago

I travelled from Heathrow to Delhi then Delhi to Surat. I was happy from Heathrow to Delhi airport cause I had no problem but Delhi to Surat flight was cancelled even though they didn鈥檛 offer us anything which was their responsibility to care. The service and staff were bloody hell and one staff just played with us. My son contacted someone and they all are liar and untrustworthy. They are my foot who I never respect Airindia staff at Delhi Airport.

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Jon
1 month ago

Cancelled our flights 24th march with no notice nothing no contact say the flights were cancelled. We manages to scrap home on the last Qatar flight . They have gave no reply to attempted contact and certainly no flight refund . I realise that there are thousands like me who have fell foul to the tricks and practices of this company How every they are allowed to fly world wide is a mystery ?

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Shanna
1 month ago

Terrible service. Never again!!!

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Myra
1 month ago

My flight was from Mumbai to Delhi in Easter times and was cancelled due to covid. Despite of the Government Guidelines regarding the REFUND for the Tickets, AIR INDIA still haven't taken any action.. Its not just me but many others haven't yet got any refunds from them.. I request never to use AIR INDIA again for your travel needs.

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Dorothy
2 months ago

Still the worst company. Just don't use them. 1,5 months since I wrote to ask what was happening with my tickets – still no responce. 8,5 months since my flights got cancelled – still no refund.

Don't look like any other customers have got any refund either, or answers for that matter

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Kristi
2 months ago

Extremely appalling customer service by Air India. I booked my flights to London and although money was deducted from bank account, I didn鈥檛 receive my tickets or a confirmation email. When I called customer service, they said I will get my tickets in 24 hours. I called them the next day again as I didn鈥檛 receive my tickets and I was asked to email ecommerce. Waited another 48 hours and nothing. Called the customer service today and apparently my PNR was canceled and I need to call another number to get refund. I have trying to get to speak to someone and it鈥檚 been nothing but ridiculous. The customer service representatives are least bothered and doesn鈥檛 even bother to help you. The telephone line for refunds are never available and the e-commerce email id is a joke. Honestly cannot believe this is the standard of service by an airline company.

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Gerard
2 months ago

I travelled from London to kochi on dec3rd in Airindia and had a worst checkin experience.I reached airport 2 hrs before my boarding time.there was a long queue for the check in and only 1 counter was operating initially.I was in queue from 11.15 for the 1.25 pm flight.There were many passengers with big luggage鈥檚 and obviously the check in process was taking time.Many of us of were worried and were enquiring about opening the other check in counters.Also we expressed our concerns for making to the flight on time.However no one cared and they were doing check in very slowly.Finally by 12.15 pm they opened one more counter.There were many passengers with more luggage鈥檚 and obviously they didn鈥檛 had time time to even check the hand baggage weight by the time I reached the counter.They issued the boarding pass in hurry and asked me to run for security check.I ran and when scanned for my boarding pass realised that it鈥檚 not allowing me in.The time was already 12.55 and that might be the reason.I had to run back to my check in counter to get the staff and explain about the situation to the airport security check officers.there were many of us in similar situation.After clearing the security check,I had to run all the way till boarding ,keep in mind flight time is at 1.25 and time is 1.05 now.there is good 25 min walk time till the gate .so I don鈥檛 have to explain how worried we were at that situation and how fast we can run with the hand luggage.somehow I boarded the flight by 1.33 and still people were running and flight was delayed by 20 minutes.All this was because of the slow check in process and no proper planning to handle people who were standing in queue and finally making them hurry by simply issuing a boarding pass and clearing from there side.so it was up to passengers on how best you can run and catch the flight.there was no communication from airlines to airport staff at security check regarding the situation,we had to explain every time why we were delayed.worst worst experience in airindia.

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Reynaldo
2 months ago

Disgraceful !! Never book this airline. The customer service is bad. Even though a complaint is filed no one calls back. Would not recommend booking air India ! The customer service agent booked the wrong airport on my flight ticket and now says they cannot make the change! Just horrible customer service

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Tyler
2 months ago

Just trying to change travel dates. Called their customer care number, after selecting all the correct choices, I can only hear static, no one comes on the phone. Its been 30 minutes.
Air India Management: Please wake up from your slumber. Try calling your own customer service, see what kind of service you get.
From watching the news, all these Air India employees want is pay hikes and pay at international rates. Their service is gutter level. Govt airline, this is what happens, Minister sir is enjoying life sitting in the cabinet.

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Joy
2 months ago

WORST FLYING EXPERIENCE EVER!
It is a very low moral based company.They lost my luggage while I was travelling for my Mummy's funeral.Wasted my time on phones and emails and It has been 10 months and they still haven't found it or provided me any compensation.DISGRACEFUL!They better wait for my lawyer to sue them for all the pain and suffering they caused me.

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Cori
2 months ago

I have something interesting going on with Air India, been chasing them for a refund since March (2020) this year, however, recently they are now claiming they have refunded me the money but after numerous checks with my bank they have confirmed nothing has been refunded by Air India.

Been in contact with Air India quite a few times and they claim they have transferred me to their escalation department but get the same story from them, has anyone else had the same experience?

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Forrest
3 months ago

this is the worst Airline .No customer service,no empathy for customer , they pretend like they are doing a favour on customer. I booked ticket Dublin to kochi through London but BA cancelled the flight and re-booked in another one with only 55 minutes for transfer .Now when we rang travel agent,they asked me to ring Air India as Air India was the Airline providing connection and ticket When I rang Air India call centre they refused to help and asked me to contact Travel Agent as they said their flight is going on time so they have nothing to do with this.Moreover they hung up the phone 3 times.Now it is almost 5 days and I keep ringing the airlines and travel agent but nobody want to help.I recommend nobody should use this Airline and stick to one of the main European airline because If you are in trouble ,it is really hard to get somebody who can speak even properly .the customer agents have very poor English and very bad attitude .There call centre people even waite for you to cut the phone so you cant give them feedback.I am making a formal complain to consumer court about these guys now.

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Shaina
4 months ago

I was extremely pleased with the excellent customer service by an air India in flight crew MR Himanshu ( travelling Ahmedabad to London on 20th October 2020). He was very polite and helpful to his fellow passengers on board .

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Amanda
4 months ago

Still waiting for a refund for a cancelled flight through Travel Trolley. Not TravelTrolleys fault, but no response at all from Air India. total joke of an airline.

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Tracy
4 months ago

Travelled to Delhi from London. Very unprofessional and pathetic customer service right from the ground staff to cabin crew. As a flag carrier, they should uplift and represent the Indian culture through their hospitality. Instead, they are rude and have no clue about customer service.

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Jimmie
4 months ago

Dont ever fly with air india

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Adrian
5 months ago

i really think they dont even deserve 1 start rating. i had traveled from chicago to hyderabad india the flight attends dont even have minimum cortesy to the travelers. i doubt if had received any proffesional training because they dont know how to respect others. i will never want to travel again in airindia in my life

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Cortney
5 months ago

Regarding refund, I got an email mentioning that refund request initiated on August 17th, requested to wait for 3-4weeks to credit amount to my account.
But to my shock I got different answers customer service representatives as below
1. Refund request is not yet raised.
2. My bank rejected the request, so they suggested me to connect with bank
3. They suggested to call @011 24667473 ( no one answer the call )

Can someone suggest if we can take right action against Air India as they very careless to customers ?

11/14 : I would like to add an update that Air India released approval to initiate refund for cancelled tickets from September 30th, so whatever the emails anyone received from eCommerce department mentioning 鈥渞efund request was initiated 鈥?were wrong..

Air India started refund the amount. If anyone didn鈥檛 receive so far, do rigorous follow up

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Jill
5 months ago

It's been since FEBRUARY (now it's SEPTEMBER) that I've been trying to get a hold of someone to get help me, or simply, to reply to my emails to get back my money.

My flights got canceled due to Covid, and I had no problem at all to get my refunds from other airlines from Thailand and Myanmar, but it's been a nightmare with AIRINDIA.

You try to contact AirIndia @contactus but for some weird reason they can't help you with bookings or refund (????) or anything at all. Then you try to contact @ecommerce as suggested by Airindia itself and there is where the show begins. They will start helpful, apologetic, they ask you your PNR number, date of travels, etc, and then, they DISAPPEAR. Then you try to contact them again, trying to follow up, and they come up with another story, like you need to call the company in India because they need vocal confirmation, or that they will help you with your re-booking no problem at all, or if you can please share your PNR number (you have no idea how many times I had to share that information).

It's not only the worst experience I've ever had when it comes to an airline, it's mockery I cannot stand, and the fact that I probably lost more than a $1K to a horrible company.

Read this before purchasing anything from AirIndia ever again.

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Jacklyn
5 months ago

Delays, lies and more delays, no refund for Covid Flights into 2021 and no customer service, again not a Company going anywhere when they cant even pay their Staff a wage.

Please avoid unless you want to be left stranded, be arguing with a buffoon who thinks he is God or just to be left feeling that your at fault for booking a flight on a airline which has no set standards for anything but offering white bread and a slice of cheese for delayed flights and no compensation at all – WHAT A JOKE !!

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Misty
6 months ago

Vande Bharat Mission is a scam, no tickets available. We have been trying to book tickets since the last 4 phases but were unsuccessful, the tickets are always sold out.

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Louis
7 months ago

It is just the worst airlines possible. they don't care about people. bad food, dirty toilets, incompetent and inefficient staff.

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Ryan
7 months ago

Contacted the customer number and the lady who answered the call did not answer to my questions and rather hung the call.

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Norman
7 months ago

I had been calling Air India Customer Service since 3 days. Atleast 5 times a day. They do have initiated flights for people stuck back in India under Vande Bharat Maatram, but are not booking the flights. Customer service is not responding to calls, if they pick up after wait of 20 mins, they say hello and drop the call off. I had been asking to book flight for my parents so that they can come back to US. But I am not getting any help, customer service says to call back but getting no back calls yet. Is this the way Air India is helping people to evacuate? I am sorry to say but would recommend everyone never ever book flights with Air India who is letting India down.

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Jamaal
7 months ago

Air India never use this flight. Air India customer service is very poor, they hanged up the phone and having without resolution. I am very sad customer service never helpful. I am telling all of our India community that they must shut down this international flights. I will never suggest anyone to travel with Air India

Is Air India legit or scam? Can I trust Air India?

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