Airshoppen Danmark

Read 29 Reviews of Airshoppen Danmark to check if it is legit.

Website & Phone: K酶benhavns Lufthavn Syd, Hangar 276 Drag酶r 2791 Denmark
+4532477672
 http://dk.airshoppen.com

Harold
1 year ago

All delivered on time and in order, even though the time was tough for the company

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Marcos
1 year ago

Ordered duty cigarettes for my flight on 23 September the week before. Obviously prepaid for this. Thomas cook and airshoppen ceased to exist on the 23 September. Have the money back for the holiday but not the duty free. Anyone know where to go from here?
Owen

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Gary
1 year ago

I recently travelled back to Manchester from Turkey with Thomas Cook. Like everyone else I purchased goods from Airshoppen for my return flight but failed to receive them. The money wasn't taken until Saturday 21st. I also travelled back on a Thomas Cook plane with Thomas Cook staff. I had paid for extra space seats and lost those as well as my goods.

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Jillian
1 year ago

I also booked airshoppen for my inbound flight which I never received. I can't believe the money was taken from my account 2 days after TC went into administration!

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Arielle
1 year ago

Took money but never received my goods as Thomas Cook flight was replaced with Atlas Air flight. Same flight number, same date, same time but no Duty Free. Someone must have it as I actually had a Thomas Cook boarding pass issued at check-in. No help from Customer Services on getting a refund.

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Robin
1 year ago

Appalling. We had to change our flight due to a family emergency and wrote four days beforehand to ask Airshoppen what would happen to our order. They asked reasonably quickly for our new flight reference number and then no contact at all. If you call you never get through. They ask you to leave your phone details on a wholly unreliable system which just doesn鈥檛 collect the numbers you enter correctly. If you do succeed in leaving a proper umber ((12 attempts per success) you wait for them to call and they immediately hang up (happened three times). I will never use this 鈥渟ervice鈥?again

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Chadwick
1 year ago

Det er en super god id茅 at man kan k酶be 4 betal for 3 produkter

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Natalie
1 year ago

Well 3 weeks have passed and no refund all I can do is keep warning people and I am sure another excuse will follow. Trust me I will keep going on every satisfaction web site until I get my refund you thief.

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Brent
1 year ago

Fantastic shopping

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Scotty
1 year ago

Quick and easy!

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Shelly
1 year ago

Good service and price.

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Amelia
1 year ago

The prices in the airshop did not match those at the airport. The perfume I bought for my daughter for 299 DKK in the airshop costed only close to 20 EUR at the airport.

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Brandy
1 year ago

Fin service – fantastik personale i fly

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Andy
1 year ago

Prior to my daughter flight from America my daughter paid via the internet for 500g of golden Virginia at a cost of 拢75. When she received the tobacco on her flight she was given a credit note for 拢13 as the price of the tobacco was only 拢62. I chased this refund up on the29th of May to be told by the customer service operator that he had issued the refund and should be with me in a couple of days. It is now the 8th of June and the refund has not been put into my account. It seems to me that you want your money immediately but refunds take for ever. My daughter is Emma Bullivant and the flight was MT 2611 returning to the UK on the 5th of May, the order number was 202265. I am afraid that customer satisfaction with your company is abbsolutly at an all time low. Peter Green

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Blanca
1 year ago

Ordered duty free on outbound and return journey- received on outbound about 30 minutes before landing. Return journey 30 minutes before landing I asked about duty free to be told there was none on board no reason why and just given a card to contact them, if I hadn鈥檛 asked would they have told me? Of course they wouldn鈥檛, if I had known I could have bought duty free in the airport. Will not use this service ever again as 1 item was a present.

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Garret
2 years ago

AWFUL THEY WILL COST YOU MONEY, I would give them 0 stars if I could, if you use this company you will probably regret it. They cost me over 拢200 in extra costs because they failed to deliver my cigarette order & did did not inform me until I was on my homebound flight when it was too late to buy them cheaply in the country where I was holidaying. Now when I try to telephone them their offices close early at varying times to avoid customers they have failed. Their telephone number on this page does not work either. The Airshoppen offices were open into the late evening when they wanted to take my money! A very dodgy part of the Thomas Cook organisation which puts me off of ever using Thomas Cook again because their customer services are permanently engaged too so I cannot speak to them about this issue either. Please read the other reviews below, they do NOT reflect the 65% five stars Trustpilot rating of this company or the 3 star average rating, most UK customers have given them 1 star and awful reviews. All of the 4 & 5 star reviews look suspiciously like they may be fakes placed by Danish Airshoppen staff on certain specific dates during May, June & July 2017.

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Leann
2 years ago

goods not received and no explanation why. i have emailed the company i now have to wait 28 days for a response!!!!!

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Katherine
2 years ago

Our already paid goods were not delivered and it did not appear to bother them. Not trustworthy on zero concern about customer satisfaction.

I can understand that mistakes can happen, but an ignorant attitude is bad news!

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Daphne
2 years ago

Daughter had ordered some drink for outbound flight & cigarettes on inbound flight.
On outbound trip other people had received their goods and duty free trolley coming round still she had not received her goods when she asked staff about her items they reported that some goods had been damaged unfortunately hers was one information given without checking. They give her a card to contact customer services to claim her money back, at what time were they going to tell her if she hadn't asked.
On inbound flight again other people had received their goods so she asked about her goods twice only to be told some goods had not been delivered and was told she could buy cigarettes from trolley but when trolley came round they had sold out. She called the number on card and after being on hold around 25 minutes was told Airshoppen was a sperate department with another number & only opened Mon to Fri between 08.00 & 15.00.
This company has had her money without delivering goods and now she has the hassle to get it back.
Will not be using this service again.

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Candice
2 years ago

I would stay away from these.
Hoped against all hope the negative reviews were just almost one offs.
Nope, let down without any explanation and I actually felt sorry for the air stewardess who was getting grief off a few customers as well as us.
I woul avoid to be honest

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Brandy
2 years ago

Terrible don鈥檛 ever use airshoppen they don鈥檛 deliver yr goods I used them in may to order 4 bottles of JD for the price of 3 after they take 拢72 out of yr bank they then tell you they can鈥檛 deliver even after they take yr money they still have not reimbursed my money this is after 3 months shocking and rip off merchants I also ordered 400 cigarettes for my return flight from turkey on 22 nd of August for them not to deliver again and yet they take the 55拢 out of my account again this company needs investigating by the authority鈥檚 as they are taking people鈥檚 money out of there bank and not delivering the goods

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Alice
2 years ago

Not worth the hassle. Same prices on Flight and its wasted time when they dont deliver on both outbound and in bound flights as in my case, 19th July 2018 outbound 3rd August inbound from orlando, and you chase them to death for a refund. They just dont answer emails. Smells of a Rogue trader, though meant to be Thomas Cook.
Wont be going here again for sure.

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Shelley
2 years ago

Wouldn鈥檛 bother. Most of the items you can get for the same money online inclusive of duty!!? bit of a ripoff considering it鈥檚 duty free…

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Jamal
2 years ago

My Airshoppen order was not put on the plane, I was told by the stewardess, who was not particularly sympathetic, and simply said it was a separate company, and she could not refund any money, drop on-board prices to the Airshoppen price, indeed made no gesture at all to try to make amends for the problem. So I had to order the goods again, and pay the inflated price, with no refund at this stage.
I have been back 4 weeks tomorrow, and my complaint was registered the following day, but has still not been fully resolved yet.
I have spend a lot of time and energy on a problem that Thomas Cook created, a very disappointing service and response.

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Robyn
3 years ago

Avoid unless you want money taken out of your account & kept for more than 1 month without getting anything for it. I ordered weeks in advance of our flight & then started to receive emails almost daily trying to coax me to make more purchases. I also put in an order for our homeward bound flight. On our outbound flight, goods were not delivered & crew informed me that they didn鈥檛 know or guarantee that the homeward bound goods would be available either. So on holiday, I鈥檓 emailing company & get a response that complaints take about 2 or 3 weeks. So far they have my money in their account for 3 weeks, add complaint procedure to that & it will be 2 months at least, meanwhile I have to purchase my goods somewhere else making my account balance less than I expected especially when you need it on holiday.

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