Alitravel
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⇗ http://alitravel.fr
itinerary ticket. Have taken twice more expensively for baggage, than in airlines. Awful company. Reserve directly through airlines better.
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My flight was cancel by the airline (which I called first, they told me to contact Alitravel directly as they were my travel agency). I called Alitravel, the rudest woman answered and told Alitravel doesn't have access to flight status (the airline confirmed they do in fact have access and I even received an email from alitravel letting me now my flight was cancelled) so I should ask the airline for a document proving the flight was cancelled after being initially delayed.
I called back the airline, where a very nice a patient lady took the time to write a direct message to Alitravel in my booking (which again they swore Alitravel has access to).
I call back Alitravel, same rude woman answer, she recognize me and threaten to hang up on my if I "continue saying the same nonsense" I calmly insist "the airline told me they put all of the information in my reservation, they told me you have access to it, they even put a second message when I called them again can you please check"
Is Alitravel legit or scam? Can I trust Alitravel?
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