Alpinstore

Read 10 Reviews of Alpinstore to check if it is legit.

Website & Phone: 2 rue de l'Ecole VILLING 57550 France
0972306150
 http://alpinstore.fr

Steve
11 months ago

Just trying to get their average to a 1 star because they deserve absolutely nothing more! no responses to my emails. The backpack I ordered had still nog been delivered after 3,5 weeks! absolutely useless since my vacation already started while I placed the order way before I left. Now Im demanding a refund but still no response

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Britney
11 months ago

Please do not shop here. I ordered a skihelmet that was deliveres 1 week later than promised, and too late for me to use during my vacation.

When I wanted to return it they did not answer the phone or respond to my e-mails, untill a week later.

Be VERY sure that you want the goods you order and do so in good time before you need then, because the return system and service is horrible!

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Darlene
1 year ago

Found overall a poor outcome. Allowed me to order goods, then after done say unavailable, can I order different version. So did, the when delivered has notification delivered, with the item I had replaced being told this was now not available, not at time changed order. Very poor at coming back, telephone not able to be used (check their message on their phone icon), poor at then refunding. Eventually told re-fund done. Since found could order similar/better options via Outdooraction.co.uk for less, much better service and speed. Sorry but whilst received 2 items out of the 3 things ordered and they were all ok, I wouldn't use this company, don't know if understaffed, over committed or just have not got the idea how to deal with proper customer service. These outcomes where non face to face/online ordering is such a poor way of doing things and if had local options would have done this for sure-shame

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Kylie
1 year ago

No stars given ! Very bad service , no communication whatsoever , no confirmation email , no shipment notification, nothing . After all the parcel has been delivered fine but the boots I received are not the ones i ordered !! There is no apparent email address, online form does not work so overall it is scam company !! This is not cool because now i will even lose more money to send them back whilst it is completely your mistake. This should be escalated to confirm it is a legit company. One last point , the ski boots i bought were more expensive than the boots they sent me ! So i urge you to get in touch with me ASAP

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Lena
1 year ago

I ordered 2 pairs of snow boots at prices that were cheaper than I could find elsewhere- 1 pair Sorel, the other Kimberfeel. I received an email confirming dispatch 4 days later. Thereafter I was able to track the order via DHL website. Items received today, 6 working days after dispatch. For free, over- land, delivery this seems reasonable. I was worried after reading all these negative reviews which I only saw after making my order but I am delighted with items received and I am happy with the service provided.

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Cynthia
1 year ago

Was concerned with the bad reviews. I noticed however that most people had gotten their goods but had a lot of issues with Customer Service. As I didn't count on returning anything (3 Malawi polar tubes), I took the chance because they were a lot cheaper than others – and I was not disappointed:-).
I ordered in the evening, got a order confirmation right away, and a few hours later I got a new mail that they had packed everything and ready to ship out with Track and Trace. Took DHL a few days to confirm this on their homepage but I had my goods within a week. I even got free shipping even though I had bought for less than required for that, so I am more than happy and would do it again:-)

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Raul
1 year ago

This company is a joke, or a complete scam. Or both. I ordered an item that was apparently in stock and that had a stated delivery date of X. At X-1 days, I got an email saying it will not arrive on day X. To cut a long story short, after many, many emails, we got to day X+20 before they admitted they could not procure the item, and cancelled my order.

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Dianna
1 year ago

Do not order from this site it is a scam. They don't have any products but receive your order and when they are not able to procure the products they can make a profit on they simply cancel your order. It is impossible to get in contact with them by phone and it took me one month to get in contact with them by e-mail.

Save yourself the trouble and order from someone else instead.

Kind regards,
Ole

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Lyndsey
1 year ago

CON ARTISTS – DO NOT USE

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Hilary
1 year ago

Do not buy at this webshop. Very bad webshop. They do not have their payment and client contact processes under control. Employees are not communicating with each other.
Strict advise to not buy here, even if they are cheaper than the competition, don't do it. Go to other more trustworthy webshops.

Is Alpinstore legit or scam? Can I trust Alpinstore?

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