Altura

Read 6 Reviews of Altura to check if it is legit.

Website & Phone:
 http://altura.co.uk

Ashley
7 months ago

I bought a pair of gel padded cycling leggings which arrived quickly. However when I put them on they are completely see through. I have spent weeks trading emails with them, continually having to chase for a response and their answer has been the tights are not meant to be worn with underwear – I鈥檓 not sure how that resolves the problem of a see through pair of leggings. It was also suggested that maybe other people can鈥檛 see they鈥檙e see through, just me which is laughable and ridiculous. The product team have apparently confirmed there鈥檚 no point in sending a replacement because the other tights would be the same which says a lot about the quality of the product. Completely unfit for purpose. After a month of emails I鈥檝e been told to refer to the website to follow the returns procedure. That鈥檚 the extent of the customer service when the product is not fit for purpose. Please don鈥檛 waste your time and money.

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Nancy
11 months ago

I was given a pair of waterproof Night Vision trousers for cycling in late September 2017. Initially I liked them as they were easy to put on and pretty effective. I wore them maybe 30 times in the next two years, then I discovered there was a hole in the backside, the reinforcing strip had peeled away from the seam and some of the interior waterproofing was rubbed off. I contacted Altura, even sent them pictures, who told me I had to go back to the vendor Wiggle cycles. Wiggle told me i was past the two year period and they couldn't do anything. Altura are just hiding away from the fact that their product was not fit for purpose and refuse to engage in any dialogue. Advice: Avoid Altura

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Gerald
1 year ago

I purchased a pair of Altura Night Vision gloves approximately two years ago from Go Outdoors.
The gloves were put away and not used until recently because I already had winter gloves at the time of purchase and bought ahead when I saw the gloves and liked them.
The gloves are unfortunately unusable with the slightest hint of perspiration inside the finger area, if you need to take them off mid-ride.
Once you鈥檝e taken them off your hands, it is virtually impossible to put them back in your hands until they dry out.
Altura were totally dismissive of my complaint and insist that you contact the original point of purchase to deal with the complaint.
Go Outdoors do not have details of my purchase and without the receipt cannot help.
The person I spoke to at Altura was lovely and only following Altura company policy.
I鈥檇 have expected Altura to have taken a bit more pride in their product and allowed me to return the gloves for inspection because they are faulty. But no. Not interested. Basically I鈥檝e wasted 拢30.00.
As a result I will not use Altura again and would never recommend them.
Such a shame because I thought they were a decent company. Obviously not.

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Chrystal
2 years ago

I am a big fan of the products but I'm hesitant to buy direct again after a long and drawn out customer support action over a missing delivery via courier DPD.
I ended up having to buy the product twice due to a dishonest courier or local resident, a lot of hassle over a discounted 拢10 pair of gloves.
Customer support was polite but not very helpful, putting the onus on DPD and myself.
I own many Altura products and had successfully made an order directly worth 拢55 through the site, and whist I ride a 拢3000 bike it seems Altura thinks I may be trying to scam them for a 拢10 pair of gloves all the while not considering dishonesty from a poor courier service.

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Gwendolyn
2 years ago

Ordered long sleeve cycling jersey, arrived within a few days via dpd. Good looking Jersey with a nice feel and fit. Sizing chart good Iam approx 41 chest and the L was great. Have only worn it once in 8 degrees with baselayer and stayed cool for the 1hr ride. Price via Altura website 21.99 seems really good value.

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Tera
2 years ago

Their water proof trousers were easily torn by contact with something, and I am unable to return a product I am not happy with. The default response being their was no manufacturing issue, so they were not warrantable. It did not matter that I was not pleased with the quality of the item I had paid for, and how quickly and easily it was damaged.
I was only offered money off a further purchase – which I was not interested in making.

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