Ambrosia Systems
Read 7 Reviews of Ambrosia Systems to check if it is legit.
Website & Phone: ⚑
Market Street 1
San Francisco
94105
United States
⇗ http://ambrosiasys.com
Their initial replies to emails were constantly asking me to try the same things or send them information that had previously been provided. I am now in a position where they have not replied to my emails for over 2 weeks, their last email said it had been raised with the concerned person and they will respond when they can!
I have honestly never dealt with anyone as unprofessional as these people and would beg that you do not use them!
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I have gone on to the chat on the website twice since, as I work in ecommerce and know what usual processing and shipping times are, and I had not received tracking info. I was told twice that it would be delivered on Wednesday 10th at the latest – which was fine as this is the 10 days advertised.
I have then gone on this evening as I still hadn't received shipping confirmation and knew that this couldn't possibly be delivered by tomorrow. Whilst on the chat the customer service representative 'Amy' processed my order, basically just to try and shut me up. Obviously FedEx have not even picked up the order yet as she has just clicked a button.
She then proceeded to tell me that it's 7-10 business days, not days as advertised. I informed her of my knowledge of consumer rights, and as business days was not what was advertised I would like a refund for the priority shipping I had paid for and not received otherwise I would have to take it further.
I was accused of blackmail by Amy, who said they have strict policies against blackmail and would not be refunding my delivery, instead offering to cancel the order completely.
Please, please don't waste your time. I was told twice that the item was being processed and days after they had not even touched it. And then to react so unprofessionally when I asked for a refund for the delivery that I paid for, lying about their delivery times…. Lucky escape for me and I will be looking into either the miaomiao or the Bubble now. Hopefully they are more professional!
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The bigger issue is the product itself. The bluetooth connection is unreliable to the point that the product has to be reset with a small pin at least 10 times a day to get it somewhat to pull data off the Freestyle Libre 14. Unfortunately, pulling that data is as reliable as predicting a coin flip. There is ZERO support and any request to get this POS returned ended unanswered. Not even the "CEO" of this "company" has the courtesy to respond via LinkedIn – they just want to make a few bucks by scamming customers.
Don't take me wrong, the idea is wonderful, it is just the product that is completely JUNK. Oh – and the main reason why I consider these guys scam artists is that they sell you a "waterproof" version for $35 more and all they do is send you 10 stickers that you are supposed to glue on top of the device to make it "waterproof". I understand that smoking some stuff in California is a legal thing – but they should not allow their team to come to work completely doped up. Nobody in a healthy mind would come up with the idea to put a frigging sticker on a device and call it waterproof. And then even charge $35 for this. Nigeria scam is nothing compared to what these guys are off to.
STAY AWAY FROM THIS SCAM!!!!
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/Robert
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Update :
It鈥檚 now 3rd July and they have offered to post it back to me, so they do have they package back. I said I already told them multiple times I want a refund , now we are back to no response again !
Final update :
4th July
They finally fixed this, sent refund and promised to improve the experience for customers . Hopefully this will be the case. At least they eventually sorted this out .
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