Andlouise

Read 1 Review of Andlouise to check if it is legit.

Website & Phone:
 http://andlouise.com

Daphne
1 year ago

A very frustrating experience with this business.

I ordered two t-shirts which, in fairness, were immediately shipped and arrived a few days later. Unfortunately I found the sizing to be really large so I requested an exchange. The company got back to me the following day and I sent off my tracked parcel to their address. This is where the problem started.

I waited 5 days after the tracking showed the return was received before politely asking when the new t-shirts would be sent out. One was a gift, so I was a little concerned it wouldn't arrive on time.

No response.

I left it a few more days to see if they would turn up, or at the very least I'd be told they would turn up. No response.

I sent several more emails over the following 10 days asking for an update on the returned order, all received to deafening silence. I submitted a PayPal dispute, sure that I would win, and foolishly ordered the gift t-shirt again thinking at least if the return wasn't coming that a fresh order would be shipped quickly.

Well, it never shipped.

So I did the next logical thing and posted asking where my order was on the companies social media. No response.

After being ignored on both platforms I knew I'd have to go out of my way to get a response so I wrote "where is my order" on about 15 posts. Ridiculous? Yes probably. But it got their attention. I finally got my first response from their Instagram team saying they'd get in contact tomorrow.

Guess what? No email arrived the following day. Also all my excess comments were deleted, and the one thread they had responded to me on was deleted down to just the barest conversation, covering their tracks.

So I did it again. Another 15 posts. I also found the business owner's name through Companies House so I could attempt to contact them through some of their associated businesses (of which there appear to be many. The Drop Ship, House of Jam, Caked Vintage).

It was only then that I FINALLY got an actual response. A response in which I was called a stalker for looking up the business owner's name after they ignored me for 3 weeks. What else am I suppose to do? And does the business owner think I really care about "stalking" her personal life? All I wanted was my money back! I wouldn't have had to go this far if they'd responded to any of my million emails over the past few weeks!

I was finally refunded after all this effort, and have been "promised" a goodwill order sent out to me but who knows by now. It's been 3 weeks, it's too late to give the gift and they blocked me from their Instagram and deleted every single comment to make sure my complaint is completely erased from the web.

So, if you're thinking of buying from here beware. There's a chance you could end up out of pocket with very little recourse available.

Is Andlouise legit or scam? Can I trust Andlouise?

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