ANINE BING

Read 27 Reviews of ANINE BING to check if it is legit.

Website & Phone: West 3rd Street 8128 Los Angeles 90048 United States
 http://aninebing.com

Sierra
6 months ago

I've had great experience in the past buying their products in physical stores… Saw the sale and bought a pair of suede boots I liked on their site. The boots came and I was shocked, the pair of boots were so scuffed and marked as if it has been worn around for a while and then sent out to me. This is unacceptable from any retailer let alone a pair of boots which were on sale for circa 拢300…

The return process is so ridiculous… you had to email this specific concierge address and tell them about your return, then you have to wait a couple of days for the return label to even be generated. Bear in mind their returns period isn't very long at all so this was an absolute joke. Once you get the label to send it back, good luck to you. They manage to take the money from you instantly and ship the item out quickly – for you to get your money back will take a lot of chasing and time… Oh and keep a look out for the UPS tracking as they will not confirm that they have received it…

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Debra
7 months ago

Horrible Returns – never buying from them again. Online store is complete fraud.

First to get a shipping return label you have to manually contact a email address where you will get a label.

We returned a package with their label from UPS.

Then time passes, no money shows up for the return… Then again back to emailing the "concierge"… Nope they never got the return package so we dont get our money… then a quick lookup on the shipping number and then it shows that it was returned over 3 weeks ago… so they were probably hoping we would forget and they could keep the money.

Dont shop from their online store – not a worthy 2020 shopping experience online.

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Audrey
8 months ago

I have purchased online, 3 items. I received 2, and 1 item is missing.
Since April, I have been trying to get hold of their Customer Service department to assist me with this missing item, and have received no help despite 20+ follow up emails (as you can't call them).
I had no choice to to formally raise this with my credit card company today, to try and recover the money they owe me for the item they didn't send.

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Henry
8 months ago

Save your money and do not order from AnineBing.com. Absolutely worst experience I have ever had with an online retailer. I had been on a waiting list for an item and when it came back in stock I ordered it and was charged immediately. About a month later I received a completely wrong item meant for another customer in another country. I also had to pay customs and duties on this item. Now it is 6 weeks later and I have not received the item or ordered or a refund. Customer service is slow and useless.

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Alison
9 months ago

Extremely overpriced for the quality, non-existent customer service. I regret my purchases, never again.

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Mandi
9 months ago

I bought a gold bracelet that was very expensive and the clasp was broken when it arrived. I have emailed many many times and they won鈥檛 get back to me. It鈥檚 very frustrating. I would never shop here again.

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Russell
9 months ago

I bought 3 items, they arrived fine but I need to return 2. You have to email to get a returns label, so 3 weeks ago I did that and STILL no return label. I have chased and chased. Absolutely shocked, they are withholding essentially 拢700 of my money if goods that don't fit. What can I do – go to trading standards?

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Cynthia
9 months ago

I have read the bad reviews and unfortunately they are true. Never ever buy a sweater from that company – terrible quality .But more importantly, the customer service is not at all friendly and they are not helpful.Seems like it is an overpriced fashionista brand from LA, a brand which does not care of its customers that are not fashionista from LA. Pass your way and buy from friendly company with better quality clothing..and who treat with kindness their customers..

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Sofia
9 months ago

Wish I鈥檇 read the reviews!!
I鈥檝e read that sentence a few times on here and it couldn鈥檛 be more true. I ordered a tee on the US website by Apple Pay but changed my mind straight away when I realised the shipping charge was a whopping $100!!! I emailed them straight away and a further 5 times to cancel but was ignored so wasn鈥檛 too surprised when I received an email that it had shipped! I requested a return straight away and again no surprise have been ignored. I鈥檝e contacted my bank who can help but I won鈥檛 be ordering from here again!!!!! Avoid at all costs!

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Cassandra
1 year ago

Terrible quality for the price. Haven鈥檛 had the blouse 6 months and the edges are fraying on all the seams. Do not buy, save your hard earned money.

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Cheryl
1 year ago

Extremely bad quality clothing!!!! Everything falls apart almost instantly. Cheaply made.

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Chelsey
1 year ago

Delivered incorrect item, no response from customer service when tried to get help. You need them to verify returns and they won鈥檛 do this, so you are left with something you didn鈥檛 order, wrong style, size etc….but you have paid for ordered item . Will never shop with them again , don鈥檛 get caught as I was. They just don鈥檛 care.

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Amber
1 year ago

Worst customer service of any high-end clothing line. I ordered two pairs of jeans. One pair shipped and the other was out of stock. I received an email telling me that the charge had been refunded. I waited a week — no refund. I wrote to them — no response. Waited another week — no refund. Wrote again — no response. It is now 3 weeks with no refund and not even the curtesy of a response. Terrible customer service. Inexcusable.

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Tasia
1 year ago

Absolutely horrible quality. I have ordered something that looked great on a website picture, once delivered it was a total crap and not at all as pictured. The only thing I have ever ordered from Anine Bing. I would never order again.

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Dayna
1 year ago

I truly wish i had read some of these reviews before making an online purchase here, as it is clear despite the 'high end' brand name and prices, there is zero support and respect to the customer. I ordered 6 items off their sale, with a gift incentive on orders over a certain amount. Received 1 of the 6 items and the whole order was marked as delivered, hundreds of dollars worth of clothing undelivered. I provided them all details and have had absolutely no response beyond "a specialists will be in touch in 24 hours" and another response relaying they will be in touch 3-4 business days (it has been beyond that in waiting time at any rate, still nada)

I will boycott shopping even from department stores, as someone doing business in this manner, simply does not deserve the revenue to continue.

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Marcia
1 year ago

The worst service ever. Stay away from this company.
I placed an order, try to reach the company with no response. Eventually, after delay the sent me a massage the item delivered.
Nothing arrived and now they still hold my money.
Anyone who had similar problems with then and want to join me to legal action- more than welcome

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Reynaldo
1 year ago

I ordered Lottie Hoodie in grey. After first wash in machine at 30 C degrees (as I am suppose to wash it as it says on Anine Bing website) my sweater was on one part full of pill. So thats about the quality they are presenting.
I wasted my money

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Erika
1 year ago

I have ordered a few items from AB and they take up to one week before they are delivered. Some of the items are really poor quality compared to the price. 鈧?00 for a tee dress with a vague print, nothing like the picture on the website, is almost a crime!
Further, I requested to return three items. I waited more than one week to get a UPS return label and one week after they have recieved the returned items there is still no sign of the amount on my bank account. For products that are clearly over-priced you would expect a seamless shopping and return experience!

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Jose
1 year ago

Very bad. I have not received the package and have waited for twenty-two days.

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Lillian
1 year ago

Really terrible customer service – which is shocking considering the money an average customer spends on their website. I have been waiting over 3 weeks for a refund and returned immediately, provided proof of postage etc and they provide incredibly generic holding emails to delay a refund. I love the clothes but would suggest ordering off a stockist and not directly.

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Chanel
1 year ago

Lovely clothing, but bad customer service.
I've ordered from Anine Bing before and never had a problem however this was not the case on this occasion.

I ordered two weeks ago. Originally I was told there would be a delay of 3-5 days on shipping due to a system update – this was fair enough and waiting 3-5 days was not a problem. I then began to chase via email as I still had not received shipping confirmation.
I had a generic we're sorry response and was told it was due to ship at the end of the week. The end of the week had passed still nothing, chased again, same generic response.
I then 13 days after originally ordering had an email from Parcel force, hours before then receiving a shipping notification. It would have been nice to have been given a date when it would ship, wasn't kept up to date very well.

The item itself is nice, quite pricey for what it is, but comfortable and hopefully will last.

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Shanika
1 year ago

The worst possible service and respect for simple customers through Anine Bing webshop. I order from Europe (Sweden). Waiting is ok BUT this type of waiting is waiting for 2 weeks for 1. Robot writing I must wait until system is updated plus their summer holiday. Robot says: it can not answer even when they plan to send package. Worst: package is not sent or even in process after 2 weeks and I still have no answers on WHEN they will do anything about my order! Usa: I Will not order anything from you online and especially not fashion Anine Bing. Robot fashion next? Well, the level is poor customer treatment! Maybe you Think it sells but not here for me.

/Emma Hedlund Sweden

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Keenan
1 year ago

I have been trying to a returns label from AB EU. I bought a T-shirt online via the EU website. Be weary of ordering online via EU website, they do not supply you with a returns form and you have to request via email, both email and online chat is rubbish! I have been waiting nearly a week now…and it is eating into my 14 days return period. I have been fobbed off the 2nd time of waiting for returns label and advice. Just email me the PDF returns form. I am even willing to pay for the returns!!! I am so disappointed AB. This is Winnie from Vintage Heirloom BTW who supplied you with free Chanel bag back in the day…

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Laura
2 years ago

A very bad experience to shop online at Anine Bing. They do not send a return label with the package to Europe. You have to ask for it and I have now waited for a week to receive it. Return goods must be shipped to Belgium within 14 days if you wish to return it and get your money back but it can not be done if you have to wait for more than one week for reply.

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Jeremiah
2 years ago

Amazing clothing amazing delivery I can鈥檛 say anyone just amazing

Is ANINE BING legit or scam? Can I trust ANINE BING?

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