Antiqueringboutique

Read 2 Reviews of Antiqueringboutique to check if it is legit.

Website & Phone:
 http://antiqueringboutique.com

Diana
6 months ago

Fantastic company to work with!!! Incredible attention to detail; the ring arrived in a beautiful box and was better than I anticipated! Thank you!

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Joseph
6 months ago

Not a good experience. Bought an Art Deco ring from this company online. I was assured that the ring had no structural issues and was in 'excellent' condition by the seller. I was also told the insurance valuation was 拢5,500-6,000. On this basis I bought the ring. When it arrived I took it to a local jeweller who uses an external appraiser. I was told the ring has several structural issues that would certainly mean it could not be worn everyday, and would require repairs contrary to the descriptions by the seller. I was also told the valuation was only 拢2,250. I raised this with the company and was told initially that the appraisal I had commissioned was incorrect. I sent copies of the relevant findings from the appraisal. Then the company offered to have repairs done. However, this still left the issue of a massive overvaluation they had given me. I offered to get a third appraisal/opinion if the company were absolutely sure their valuation and assessments on condition were accurate. Clearly they weren't, as they provided a return address in an email with no niceties at all. I confirmed that they would provide a refund for the ring, postage and appraisal cost, and received confirmation that they would. After sending the ring back it took two 'chases' and a battle for a week afterwards, as the company was now backtracking and saying they would make deductions for card processing fees (not legal.) Eventually they refunded the full cost of the ring, but not the other agreed costs. I sent several emails and received no replies – they effectively started ignoring me. I took legal advice and sent a letter before action as I was advised to raise a county court application. After a further week they eventually refunded the remaining costs on the day I was due to submit court papers. This has been an unbelievably stressful experience. My experience and opinion is either that this jeweller isn't able to accurately appraise the quality of pieces and has made two significant mistakes resulting in my being over charged for a low quality piece. Or that they were dishonest in their marketing of it and knew they were overvaluing it and that there were structural issues. Either way, their handling of this has also been stressful, unpleasant and very slow. If things go wrong, stringing people along and leaving them in a position of needing to seek legal advice is not the way to resolve a problem. I would not recommend this company as a result.

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