Antlerluggage

Read 9 Reviews of Antlerluggage to check if it is legit.

Website & Phone:
 http://antlerluggage.com

Mitchell
1 year ago

I unfortunately brought 3 Antler suitcases about 5 years ago from Beales in Bournemouth. Two have gone wrong so I phoned up Beales and they have replaced them , not problem. That was just over 1 year ago, now one of the replaced suitcase has again broken , I contacted Beales and they do not deal with Antler anymore, so I contacted Antler direct. I was told that I would have to post the suitcase to a another company at a cost of 拢15 and then they would determine if its under guarantee and if they feel its not I would have to pay for the repairs and the return postage. I emailed back saying that this is totally unacceptable, they email back and said that there is no other option. Never Ever again will I buy of these crooks. Buyer beware

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Ashley
1 year ago

Very poor and Guarantee is rubbish
We had this case 4 years but only used it 5 or 6 times
On our last holiday both of the handles snapped
I contacted Antler who just refered me to their repairer who would assess it .
The only thing is I have to pay 拢14 to send it for assesment with no guarantee it will get fixed.
Then pay to get it back
i had assumed when I bought it if it went wrong to just send it back to the local shop not half way around the country
It is poor quality and from what I see of their 10 year guarantee its not worth having.

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Abel
1 year ago

Very poor quality products and laughable customer service.
If a company cannot stand behind their products (via warranty or other make good practices), it is clear they鈥檙e not too proud of what they sell/make.

Suggestion for management, check your customer service staff grammar and spelling. And remind your in-store staff not to recommend other brands when explaining that your products are not guaranteed.

Lesson learned. Stick to American products and customer service next time.

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Linda
1 year ago

I would never buy ANTLER luggage again!
We purchased a luggage bag for over $350, we used it once and it is now open at the seams. We sent it to be repaired by Antler via Myer and they sent it back and refused to fix it. They refused to honour their warranty and the bag came back in a worse condition than it was sent to them…it was now ripped! They wanted us to pay to repair it. The bag is under warranty and it was barely used. They have just passed the blame on the airline saying that the airline damaged the luggage. A bag does not rip if it is dropped.
It is clear that their workmanship is incredibly poor and these bags are a huge waste of money. Worst company, product and customer service!
I am incredibly infuriated by the way they treated us and took our hard earned money and provided us with a horrible product!
Absolutely disgusted!
I would never recommend this product to anyone. Don't waste your money buying Antler!

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Miles
2 years ago

The best customer service I've come across in a long time. My query was answered within an hour via email, I then went online and purchased the cases. Selected standard free delivery, the cases arrived 2 days after. I was kept up to date via email and text about the delivery time with an hour slot time. Brilliant- couldn't recommend them more!

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Kelley
2 years ago

About 5 years ago I purchased a fantastic set of cases from this company. The luggage was very well made and stood many Trans Atlantic trips. I decided to purchase a new set based on my past experience. The new products are shocking! The outer is thin, the zips are poor and I doubt the small single fixing on each handle would last more than 5 minutes. I complained and what followed as been the worst customer service I've experienced in a long time. I hope this post will save some other poor sole the unfortunate experience of having to deal with them

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Yvonne
2 years ago

A wheel on my suitcase was damaged very close to the end of the warranty. Customer Services were exceptionally good and fixed the problem with no hassle whatsoever. Would recommend for the customer service alone!

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Victoria
2 years ago

I have just experienced the best customer service I can recall. Briefly, on Sunday afternoon I sent an email to Luggage Hub, the retailer from whom I purchased my 200 series suit pack some years ago noting that I had mislaid the hangers and seeking assistance to purchase replacements. The following morning I was asked by the retailer to provide my address and that evening an Antler representative (Michael) dropped off 4 hangers at my home. Simply fantastic customer service – thank you so much. Edwin Lorkin – Melbourne Australia

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Kristina
3 years ago

Below is how Antler describe themselves on their website.
"We are Antler; a proud British company that has been making well designed and high quality luggage for over 100 years.

We have remained at the forefront of the industry thanks to our passion for craftsmanship and dedication to be innovative.

Ultimately we aim to ensure everything we do is underpinned by the key pillars of our brand 鈥?Designed. Tested. Trusted. Since 1914."

Don't believe a word of it. I bought an Antler garment carrier and unfortunately lost the hanger chain. No problem I thought, just contact Antler and they will supply a new one.
Not a chance, they don't keep this item.
I asked, as they were a British company supposedly manufacturing their own products, why the couldn't supply a piece of chain with a hook on one end and a clip on the other. Well, it turns out that the carrier was made in China.
No problem you would think as they are still selling suit carriers complete with a hanging chain, they would simply ask their supplier for an extra hanging chain but no, they would not even do that.
Rubbish customer service with a dubious web site.
If you go to their website and to the "About us" part, nowhere does it say that their products are made in China, in fact the inference is that they are made in Britain.
Rubbish customer service, Buy Samsonite, better customer service and arguably better products.

Is Antlerluggage legit or scam? Can I trust Antlerluggage?

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