Antlerluggage
Read 9 Reviews of Antlerluggage to check if it is legit.
Website & Phone:
⇗ http://antlerluggage.com
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We had this case 4 years but only used it 5 or 6 times
On our last holiday both of the handles snapped
I contacted Antler who just refered me to their repairer who would assess it .
The only thing is I have to pay 拢14 to send it for assesment with no guarantee it will get fixed.
Then pay to get it back
i had assumed when I bought it if it went wrong to just send it back to the local shop not half way around the country
It is poor quality and from what I see of their 10 year guarantee its not worth having.
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If a company cannot stand behind their products (via warranty or other make good practices), it is clear they鈥檙e not too proud of what they sell/make.
Suggestion for management, check your customer service staff grammar and spelling. And remind your in-store staff not to recommend other brands when explaining that your products are not guaranteed.
Lesson learned. Stick to American products and customer service next time.
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We purchased a luggage bag for over $350, we used it once and it is now open at the seams. We sent it to be repaired by Antler via Myer and they sent it back and refused to fix it. They refused to honour their warranty and the bag came back in a worse condition than it was sent to them…it was now ripped! They wanted us to pay to repair it. The bag is under warranty and it was barely used. They have just passed the blame on the airline saying that the airline damaged the luggage. A bag does not rip if it is dropped.
It is clear that their workmanship is incredibly poor and these bags are a huge waste of money. Worst company, product and customer service!
I am incredibly infuriated by the way they treated us and took our hard earned money and provided us with a horrible product!
Absolutely disgusted!
I would never recommend this product to anyone. Don't waste your money buying Antler!
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"We are Antler; a proud British company that has been making well designed and high quality luggage for over 100 years.
We have remained at the forefront of the industry thanks to our passion for craftsmanship and dedication to be innovative.
Ultimately we aim to ensure everything we do is underpinned by the key pillars of our brand 鈥?Designed. Tested. Trusted. Since 1914."
Don't believe a word of it. I bought an Antler garment carrier and unfortunately lost the hanger chain. No problem I thought, just contact Antler and they will supply a new one.
Not a chance, they don't keep this item.
I asked, as they were a British company supposedly manufacturing their own products, why the couldn't supply a piece of chain with a hook on one end and a clip on the other. Well, it turns out that the carrier was made in China.
No problem you would think as they are still selling suit carriers complete with a hanging chain, they would simply ask their supplier for an extra hanging chain but no, they would not even do that.
Rubbish customer service with a dubious web site.
If you go to their website and to the "About us" part, nowhere does it say that their products are made in China, in fact the inference is that they are made in Britain.
Rubbish customer service, Buy Samsonite, better customer service and arguably better products.
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