Appliancezone
Read 31 Reviews of Appliancezone to check if it is legit.
Website & Phone: ⚑
PO Box 55
Corydon
47112
United States
☎(800) 734-1981
⇗ http://appliancezone.com
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explaining receiving a broken part. and requested either a refund or a replacement part.
This was customer service agent Paula Allen's reply to me.
Good Afternoon
This order was delivered over 2 weeks ago . As stated on our site.
In the event that your order has arrived with damaged, incorrect, or missing pieces please notify customer service within (3) days of receipt or of the projected arrival date. If we do not notate your account of the issue within (3) days we cannot guarantee that we will be able to offer you a replacement order.
USPS DAMAGES
If your order has been damaged in shipment by USPS (United States Postal Service) USPS requires you (the addressee) contact/take the damaged item and packaging to your local post office to submit a claim for refund.
They will have to print a PS-2856 form, to file a 'Damage Report of Insured Article and Contents'. Once printed the PS-2856 form will need completed and mailed/faxed to the St. Louis, MO post office for review. Once the claim has been approved USPS will issue a check to cover the damaged order.
Me:
Dear Paula,
This damaged part likely has nothing to do with the USPS as there was no damage at all to the box. The part was most likely broken when it shipped. Your company probably didn't box the item and you didn't open the box to make sure the part was good. The box was in pristine condition.
I just read your policy and it states, In the event that your order is not received by the estimated tracking date, or has arrived with damaged, incorrect, or missing pieces please notify customer service within (3) days of receipt or of the projected arrival date. If we do not notate your account of the issue within (3) days we cannot guarantee that we will be able to offer you a replacement order.
Now when reading your policy a couple of things stick out tom me. First of all it states to please notify customer service within 3 days. What I immediately focus on is the word "please," what it doesn't state is that you "must" notify customer service within 3 days of receipt. And secondly it states we cannot "guarantee" a replacement order, what it doesn't state is that you "will not" or "won't" offer a replacement. So based on that loosely worded policy I believe it opens the door to the possibility of me getting a replacement part and I politely request a replacement unit. If I can go on your site right now and order that exact same part then that tells me the part is available and you could send a replacement part if you really wanted to please or make right with the customer. I didn't break the part, it was sent here already broken. Trying to deny me customer satisfaction for a 38.00 dollar part based on a loosely worded 3 day policy just doesn't seem right to me.
Respectfully and gently submitted,
William
Her:
Good Afternoon
Our policy is clear , we need to be notified with in 3 days . Your claim at this point would be with the carrier as there are time limits on these . Let me ask why this was not inspected for over 2 weeks ?
Me:
I explained in my original E-Mail that this broken part isn't on the post office. There is absolutely no damage to the box at all. I'm absolutely certain this part was broken when it left your warehouse, it was probably broken before you guys even received it, broken from the factory. I also explained in my original E-Mail why I waited a couple of weeks to install the heating element.
Never heard from her again
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explaining receiving a broken part. and requested either a refund or a replacement part.
This was customer service agent Paula Allen's reply to me.
Good Afternoon
This order was delivered over 2 weeks ago . As stated on our site.
In the event that your order has arrived with damaged, incorrect, or missing pieces please notify customer service within (3) days of receipt or of the projected arrival date. If we do not notate your account of the issue within (3) days we cannot guarantee that we will be able to offer you a replacement order.
USPS DAMAGES
If your order has been damaged in shipment by USPS (United States Postal Service) USPS requires you (the addressee) contact/take the damaged item and packaging to your local post office to submit a claim for refund.
They will have to print a PS-2856 form, to file a 'Damage Report of Insured Article and Contents'. Once printed the PS-2856 form will need completed and mailed/faxed to the St. Louis, MO post office for review. Once the claim has been approved USPS will issue a check to cover the damaged order.
Me:
Dear Paula,
This damaged part likely has nothing to do with the USPS as there was no damage at all to the box. The part was most likely broken when it shipped. Your company probably didn't box the item and you didn't open the box to make sure the part was good. The box was in pristine condition.
I just read your policy and it states, In the event that your order is not received by the estimated tracking date, or has arrived with damaged, incorrect, or missing pieces please notify customer service within (3) days of receipt or of the projected arrival date. If we do not notate your account of the issue within (3) days we cannot guarantee that we will be able to offer you a replacement order.
Now when reading your policy a couple of things stick out tom me. First of all it states to please notify customer service within 3 days. What I immediately focus on is the word "please," what it doesn't state is that you "must" notify customer service within 3 days of receipt. And secondly it states we cannot "guarantee" a replacement order, what it doesn't state is that you "will not" or "won't" offer a replacement. So based on that loosely worded policy I believe it opens the door to the possibility of me getting a replacement part and I politely request a replacement unit. If I can go on your site right now and order that exact same part then that tells me the part is available and you could send a replacement part if you really wanted to please or make right with the customer. I didn't break the part, it was sent here already broken. Trying to deny me customer satisfaction for a 38.00 dollar part based on a loosely worded 3 day policy just doesn't seem right to me.
Respectfully and gently submitted,
William
Her:
Good Afternoon
Our policy is clear , we need to be notified with in 3 days . Your claim at this point would be with the carrier as there are time limits on these . Let me ask why this was not inspected for over 2 weeks ?
Me:
Do you read E-Mails? I explained in my original E-Mail that this broken part isn't on the post office. There is absolutely no damage to the box at all so why you trying to pass the buck to them. I'm absolutely certain this part was broken when it left your warehouse, it was probably broken before you guys even received it, broken from the factory. I offered to send pictures of the box and the broken parts. I also explained in my original E-Mail why I waited a couple of weeks to install the heating element. At this point the dryer has been broken for a month but there were baby starling birds living in the dryer vent and I didn't want to kill them so I waited for them to vacate. When they finally left I took the dryer apart and opened the box to install the new heater and found it to be broken.
I don't think your policy is very clear at all and I explained why in the second E-Mail I wrote to you. But that's cool if you guys are going to stand on that weakly worded policy that's fine. I also noticed on that link that you sent there is no paragraph titled refund policy at all, nothing about a refund policy is mentioned so I see what's up. Anyway I'm not going to go back and forth with you. If you are going to enforce such a loosely worded policy for what amounts to maybe 20 dollars your company cost then so be it.
Later that night I read so many negative reviews of this company. I have never seen so many 1 star reviews. I never heard another word from her.
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Frank Y.
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After being lied to, I contacted my credit card company and they agreed that I should withdraw payment. I withdrew payment of $153 from my credit card to appliance zone and now I received a "bill" in the mail for $200.07. The letter is poorly written and ends with….
"We understand medical billing is not always simple to understand, but we can help."
Clearly they just copy and pasted something they found on the internet and have no idea what they are doing.
STAY AWAY!! This company is complete garbage and I'm reporting them for fraud in IN and ND.
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Each time I contacted them, they said, it's on it's way or we're waiting on the warehouse or some other excuse. They promised tracking info that never came. Would not give me a refund until I opened a dispute case against them with PayPal. Only then did they give me a refund.
Stay away from this scam company!!!
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Do not use this company. If anything is wrong you will be left hanging
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When I open the box to put the return paper inside I found it that the part has no protection or bag or even instruction, when I tried to explain what happen my email only, they stop respond. I lost my $118 also I lost the part because the refuse to return it to me on my expense.
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When I return home I emailed Appliance Zone and requested a refund. I was told that there would be an "up to a 20% " charge for restocking, depending on the condition of the packaging. I never open the boxes and returned them just as they were sent to me. They charged me they the full 20%, which amounted to $47.00.
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Figured 5 to 7 days shipping time. Two weeks later contacted them through "live chat" ( can't speak to a real person) and was told they were on backorder. Decided to purchase somewhere else because they couldn't tell me when they would ship. Cancelled the order and decided to check my account for the heck of it. They had already charged my account and a few mintues later received an email saying I would be put at the back of the line if I cancelled. I emailed them back and confirmed I wanted to cancel the order. No response back until 2 weeks later when I got a confirmed shipping email. Contacted them and was told they never received a cancel order.
To top that off they sent me two generic filters that I could have purchased from a dozen places for $12.00 a piece instead of $44.00 a piece.
These people are running a scam on people so STAY AWAY!!!!
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will not deal with this again and advise all to stay away also.
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" I sincerely apologize for the delay with your refund. I am personally contacting the Credit Department to process your refund right away. You will receive an email confirmation once the refund has been processed on our end. Please let us know if you have any further questions or concerns. Thank you!
Brittany A."
If you read there return policy it is a wonder they admit to receiving the part.
" Authorization does not guarantee a credit. Any parts returned without obtaining a Return Authorization will be charged a 50% restocking fee. Appliance Zone has the right to refuse any unauthorized package. An unauthorized package is any part return that has not been given an RA number or any part found to have been previously installed/used.
Unauthorized packages may be refused at the warehouse and returned to the sender. Customers may incur the cost of shipping the unauthorized package back to the sender. For items cancelled or returned due to reasons other than an error on our part, the actual cost of shipping will be deducted from the refund and Appliance Zone is not responsible for return postage. Parts in non-OEM packaging will be declined for a refund. I will never do business with this company again.
My next call is to the credit card company to try for a refund from them!! This company is in the business of stealing!!
stay away
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My first experience with ApplianceZone will be my last. They notified me that the part I ordered was not available and stated that it was sold out with all of their suppliers. Upon requesting a cancellation I realized that they had already charged my account. They would have to get "permission" from their warehouse before they could cancel my order. I requested a phone number and name of someone I could call. "We are an online company" was the response I got. My account was credited and the order was cancelled. I feel fortunate given their lack of customer service and horrible reviews. I will be more cautious in the future.
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So I did the online chat and was told once an order is placed, there's NO changes. I explained (via chat) that it was Saturday on a holiday weekend and there was no one working until Tuesday. I didn't want to pay the extra $10 from Express shipping.
No such luck. NO CHANGES. And if you want to cancel your order, good luck. They'll let you know within a week if that is even possible.
STAY AWAY!!!
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Is Appliancezone legit or scam? Can I trust Appliancezone?
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