Aprilmoon

Read 1 Review of Aprilmoon to check if it is legit.

Website & Phone:
 http://aprilmoon.ca

Edith
10 months ago

Approached on instagram to become their "brand rep". They offered a 50% discount. I ordered over $60 worth of children's clothes. The processing time stated was 2-3 weeks (this was all before the pandemic started!). I received a confirmation of order and then nothing more. No dispatch notification. 5 weeks later, I approached the company through their helpdesk asking where the order was. Pre-written replies followed until I kept emailing. I was told my order is in transit and was sent a Chines tracking link (this company claims to be based in Canada!) which stated my order had arrived a few days ago. I emailed to say that the tracking link showed the order had arrived but I had not received anything. They emailed me back saying the order was in transit. I approached them through instagram as I saw lots of other people commenting how they were still waiting for their orders after months. They told me to filed for a refund inquiry – another pre-written email followed saying my request was rejected due to my order already being shipped. I emailed again. Then someone emailed back saying my items were out of stock and if I wanted store credit or a refund. I said I would like a refund. They then emailed me back saying it was against their cancellation policy as I had made the order more than 24 hours ago. I emailed saying their reply does not make sense since they had just asked me if I wanted a refund?! I have reported the website and have filed a report through my bank as well. Massive scam. Targeting mothers on instagram to get order. Posing as a Canadian company, when in fact, items are supposedly coming from China. Shocking customer service with pre-written emails and all different replies. Nobody dealt with the issue.

Is Aprilmoon legit or scam? Can I trust Aprilmoon?

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