Art.com

Made a purchase on art.com on 06/25/2020. The advertisement says that it will ship in 3-5 business days. On 07/05, no shipping. Contacted "Eric" on their website, Eric told me that it would ship on 07/07. On 07/07, still no shipping. Contacted "Debbie" on their website, Debbie told me that they were undergoing a system upgrade and could not look into my order and asked me to get back on 07/08 after 10:00 am EST. Contacted "Ryan" on 07/08 at 11:50 am EST. Ryan told me that they had issues with printing equipment so the order was delayed. "It would be another delay of 10-15 days." Asked Ryan to cancel my order. He said it was cancelled. Asked Ryan to send me a cancellation confirmation email, never received it. I bet this is just some 35-year-old jobless loser guy wearing a SailorMoon tshirt eating mac and cheese running a scam website trying his luck of grabbing other people's money. He plays multiple roles of "Eric", "Debbie", and "Ryan" on different days, just like on Monday, SailorMoon is his virtual wife. On Tuesday, SailorMars is, and on Wednesday SailorVenus is.

Horrible Customer Service. Literally since the first day of me (and my husband ) attempting to purchase hundreds of dollars worth of Art I was met with rudeness. Their chat people are so indifferent. I was asking an important question about my purchase and they would not give me a straight answer and then just made one up. Sizing is kiiiiiind of important. So when it arrived it was not as they said. My husband placed and order and only one piece arrived prior to our move date and we ordered a month in advance. Every chat, every call was met with incompetence. We called to change the address since they did not ship out my husbands art yet. They said they would "try." I am not sure what that is about. They didn't. I get into a chat with Barry who gives zero F*%ks. I wouldn't be surprised if he was rolling his eyes at every person he was chatting with. He seemed annoyed. I'm just trying to get things figured out. I work for a business where people depend on us. I cannot imagine treating people this way. Finally – I get someone who will help. She cannot process my new shipment but will add me to her docket for that Friday. She even sends an email so we can touch base. She was the only nice person but faded away and never spoke to us again or responded. FINALLY, I get in my last chat. I've given up. Game over. Throwing in the towel. Just give me the money back for the art we have spent HOURS researching and planning for our home. It's JUNE PEOPLE. It should not be TWO MONTHS to receive an order. Not only this but the HORRIBLE service. I would never ever ever recommend this company. I cannot believe I am writing this because I give everyone a second chance. The the IDGAF vibes are seriously ridiculous. They have beautiful art but I would rather go somewhere else and spend even more money for better service. You are the face of the company. Get it together. I will post this on every platform. This is not okay to treat people this way.

They were going to keep my money. I had to keep on them about our stuff. To no avail. They finally gave us a refund for what we didn't receive but it was a lot of effort.

Run!

I ordered artwork on May 8th and the website listed most orders ship in 3-5 days. May 17th they sent an email saying it will be a bit late. It's May 26th and my order has not been sent out yet. When I called last week they said that they are sorry but cannot give me an estimate as to when it will ship out. My original email confirmation didn't alert me that they have fulfillment issues. They continue to advertise and have no late notification alerts on their website, nor on the final page of your cart before you place an order. They still list shipping in 3-5 days. I understand that issues have come up with Covid-19 but it would be appreciated if they had better communication before you place the order and during the waiting process. I'll do another review once I receive the artwork.

Their customer service is terrible. I was promised it on a specific date, did not receive it. I received different answers according to which agent I received. It was a complete run-around, rude customer service, a waste of time. Terrible online store, will never order again.

I received 7 art pieces. The art prints and photo prints were great, but the expensive giclee prints weren't impressive (or at least to what I was hoping for) so I used their online support, explained my disappointment with half the order and they issued a refund within 3 days to my PayPal account. I will order art prints or photos from them again. Their customer service was good.

company lies, promises overnight shipping only to reply oops sorry

I am going to cancel my payment now

Lots of options for so many art categories. Great variety for your art in framing choices and canvas.

Wish I鈥檇 checked the review sites prior to ordering! When my delivery arrived it was the wrong print (different image and size) which is pretty amazing seeing as the packing slip actually had a picture of which print I had ordered on it. Contacted them straight away and was told to do an online return/replacement by sending a picture of what I鈥檇 been sent. Did this straight away and requested I be sent the print I鈥檇 ordered as it was a Christmas present. Now after having chased them (and it鈥檚 only 3 days till Christmas) I鈥檝e been told they are closing there international business so won鈥檛 be shipping any more items and so I鈥檒l get a refund instead. Exceptionally poor customer service DO NOT USE

Stay away from Art.com. Never sent my daughter birthday print after promised Express shipping. Just a horrible company. As it turns out, they have really bad ratings from every site.

Prints didn鈥檛 arrive when they said they would then the bloody bombard you with spam for months even though you unsubscribe

Avoid avoid avoid

Despite company contacting me to say they will remove my email address from their database I still receive 4 spam emails a day from them. Avoid and do not give them your email address

Ordered 30+ framed and mounted pictures to fit out our new flat. Fantastic! Everything arrived swiftly, packaged and delivered very well, the pictures are really fab and the mounting is nicely done, tidy and solid. On top of this, we approached Customer Services about an error we made and they corrected it immediately without fuss. Really impressed 🙂

Purchased a Palouse Evening Abstract acrylic art for $300+. Professionally hung and now its cracking. No help from customer service. If you want art to last past two years, don't buy from here.

Did not even think of searching art. Com but luckily we just made our first purchase so far so good very nice picture ordered and found a frame that looks like it will match our other from a different supplier.
The website is easy to use and look forward to it arriving.

Continual, harassing emails after unsubscribing. After two months, emails are still being sent. Reported them to the Federal Trade Commission.

Arrived on time and in good condition but a little expensive compared to alternatives.

Order arrived on time and well packaged. Excellent!

Not bad quality, and handy for magnetic prints, but not fast and certainly not the best quality. I have since found a much better small company to buy artwork from as I find these prices a little high for such a huge company that clearly should be able to cut costs.

Not bad quality, could have been quicker with delivery I think.

Overall, would use again.