Asda

Read 20 Reviews of Asda to check if it is legit.

Website & Phone:
 http://asda

Cecilia
1 year ago

Awful service

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Pedro
1 year ago

I rang the store as yet again a similar issue occured , i had a item.missing they said they had a driver so would redeliver but no redelivery not happy bad service third time this issue has happened with my grocery home shopping.

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Arthur
1 year ago

Very good quality clothing

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Maureen
1 year ago

Happy with there service

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Dillon
1 year ago

Despite some bad review, I had a delivery and I must say driver was polite and very helpful, my order was nicely packed and its value for money,

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Sonia
1 year ago

Well, well, well where do i start with this diabolical excuse for a supermarket. The 30p chocolate tastes like absolute sewage and that's all that matters.

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Lewis
1 year ago

Asda is great. You can get absolutely everything, although you could try and speed up the queues for a better experience.

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Yvette
1 year ago

Don't use their online delivery, quality is poor, 90% of even basic items are out of stock and then they don't deliver half of what they do have and you need to fight to get your money back off them.

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Jayson
1 year ago

good value for money with some great special offers

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Michele
1 year ago

Products are well priced but steadily rising, was a very loyal customer of the Colchester branch for 17 years before they stole my money three times in a year. Received abuse from management staff about the issue, completely denied there was a problem, though check out girl knew about it.

Complained to Asda head office, received 拢25 in vouchers, only to receive a 拢27 mobile bill for calling their 0844 number. I won鈥檛 be trusting them ever again.

Staff are great, they know me by name and visa Versa, management are complete holes! Absolutely no loyalty to customers, very disappointed!

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Isaiah
1 year ago

Is there any truth in Asda basically make employees sign new contracts forcing them to be more flexible with there hours. You don鈥檛 sign you basically make yourself unemployable. If true I鈥檒l never step foot in one of your stores again.

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Elissa
1 year ago

If I could leave a no star review I would. DO NOT use ASDA for your online grocery shopping. I ordered 拢158.82 of shopping last night, picked my delivery slot for today, and the money came straight out of my account. Driver arrived with 7 items short and a bottle of spirits with the tag still on the bottle meaning it had to go back with him. This meant we had paid ASDA 拢60.99 more than we had had delivered. On contacting the call centre regarding my money I am told it will take 3-5 days for my money to appear back in my account. Seriously? This is appalling. The worst service I have come across in a long time.

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Sheri
1 year ago

I recently did an online order at ASDA though I usually shop at a supermarket beginning with T. At my usual shop the substitutes are always as good as or better. If you order their cheapest strawberry jam and they are out of stock they will provide the most closely matching product from another brand at the same price, even though the option supplied actually costs more. You will not be without strawberry jam. If they are out of strawberry you will get raspberry etc etc. You can be assured that YOU WILL END UP WITH JAM.

At Asda they do things differently on two counts. Firstly they will match an alternative product by price. I ordered Castillo Danish Blue Cheese, 拢1.50. They deliver Costello creamy soft cheese with chilli flakes , 拢1.50, matching the manufacturer and price, but supplying a completely different cheese. I ORDERED DANISH BLUE MATE !

On the second occasion I sent towels and bedding to my student son, ordering a charcoal bath towel and hand towel. Asda sell a few varieties and qualities. All I needed was a bath towel. They did not deliver one. No alternative was considered, SO NO BATH TOWEL.
I also ordered a 4kg box of their own brand washing powder. Out of stock so NO WASHING POWDER. Surely there MUST have been SOME Asda washing powder in stock, perhaps in a smaller size ? But please don鈥檛 leave me without washing powder. Bring any viable alternative so if I am desperate for washing powder I have the option to take it and not be left in the lurch. Asda have got this catastrophically wrong.
At Tesco you just ring the local shop and they sort things outquickly and efficiently. One man even dropped missing goods off for me on his way home.
Upon raising this via customer service I got a foreign person reading a script in a monotone and insincere fashion. Would have got more empathy from the speaking clock. I tried to explain that I desperately needed washing powder and would they deliver next day free of charge as I am not a rich person and ordering one item would incur extra charges. To offset this she agreed to give me a 拢6 e-voucher however, as a number of other reviewers mention, It did not materialise.

Asda, you have got serious problems. If I can鈥檛 trust you to deliver the things I need then I will go to your competitor who can

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Latisha
1 year ago

Avoid shopping online!
I do not recommend doing online grocery shopping/delivery with them. I just got my order cancelled for the second time in a few days. First time due to the power outage, which is fine, things happen, however I was promised to receive a evoucher as an apology, but it is still not showing in the account. Second time, last night they took the money for the order once and then they tried doing it again two times during the night. Thankfully, I didn't transfer enough money into my second account, otherwise who knows how many times I would be charged. Then this morning they cancelled my order again, saying they couldn't process my order as they haven't received the payment.. A joke. Tried speaking to their team on the online chat – a very unpleasant woman sent me their standard response: 'they payment hasn't been processed their end, please speak to the bank' and then she disconnected! Absolutely unacceptable.

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Armando
1 year ago

Our first experience with ASDA was great. Our delivery came early, the guy was happy and friendly.

Then things went downhill from there, we needed to return a kettle we bought with our groceries, I called and asked and they said we must bring it in store to get a refund. My hubby and I got on a bus and took it in store. We then waited 30 minutes before someone helped us and told us no, we have to phone again and tell them they cannot do this process in store which I don't believe as how are they going to get our kettle over the phone???? Anyway, we did our shopping and went home. Called the Customer Service again and they said we can give it to the delivery driver when we order more groceries.

So 3 days ago, i ordered some groceries, Last night I was supposed to have them delivered between 20:00 and 22:00 as i only get home from work at 19:30. Well, i missed a call from the driver at 17:00. In the voicemail it said, please call me back *IF*, you want to get your groceries earlier. Well, i didn't call back as i would not be home to accept them.
I got home, got my bags ready to go downstairs, hoping for some great service and hopefully return the kettle as a breeze. No, nobody pitched. I phoned the driver at 22:05 and he said that they will deliver tomorrow, when they can. My hubby is at home waiting for the delivery. I get a notification to tell me that my order has been cancelled. I phone the driver, no answer, I phone customer service and they said i can only receive my groceries on Saturday when there is an opening and I was given wrong information from the driver and that's all they can offer me.

This service is unacceptable. My husband now has to take a bus to ASDA and luckily we got a quick click and collect spot. Hope all goes well with this kettle.

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Tessa
1 year ago

Home Delivery not trustworthy

Ordered my home delivery online, the delivery was due to arrive between 15:00 and 17:00. Waited until 17:30 still no delivery. Called customer services and was told driver couldn't find our address. I then spoke to the delivery office and was told the driver turned up at 16:48 which wasn't the case because we were waiting for our food so that we could give our 3 year old daughter her dinner. I was then told that our delivery would arrive at 21:00, I waited in for the delivery and it didn't turn up. Called again at 22:00 but was then told they had cancelled my order. At no point did anyone let us know that our order was not coming, a complete waste of our time and money. Sadly won't be using this service again.

In the end I had to go to the shops myself to buy food.

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Adam
1 year ago

A BIG THANKS TO KYLE AT RADCLIFFE ASDA FOR SORTING THIS MESS OUT

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Trent
1 year ago

Terrible. Had to wait at the cigarette/lotto counter for 10 mins whilst the lady explained her badges to a kid and what they meant – meanwhile I鈥檓 waiting to be served… there鈥檚 good customer service then there鈥檚 taking the pi**

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Nancy
1 year ago

I shop here every other week, it鈥檚 sometimes hit and miss. Not keen on the Asda鈥檚 own bakery, the bread just tastes a little strange, but they stock all the usual (and unusual) brands so I鈥檓 pretty much covered there. I鈥檓 trying to introduce organic fruit and veg into my family鈥檚 diet and I have found Asda to fall quite short on organic of everything…. the odd bag of pots here and there but they do have quite a good free from range, having said that when I popped in the other day I did a shop which was considerably cheaper than Tesco. I bought a fitted double sheet of ok quality (cotton) for a fiver and some teaspoons (I don鈥檛 know why but teaspoons are like socks in our house, they always go missing!). For a good trolley full of store cupboard stock ups ok. That鈥檚 why I鈥檝e only given 3 stars

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Elisa
1 year ago

Delivered on time

Is Asda legit or scam? Can I trust Asda?

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