Astrill VPN
Read 31 Reviews of Astrill VPN to check if it is legit.
Website & Phone:
☎+1 323 522 5635
⇗ http://astrill.com
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Any company that takes these actions are NOT TO BE TRUSTED WITH YOUR PRIVACY as a VPN provider. If they鈥檙e willing to put money first & hope people either don鈥檛 notice or contest it, they are willing to do worse with their data. It is sad to see a company with such potential reach this point, but apart from a full leadership changeout, you cannot trust the decisions of the leaders who drove the company to this point. For this reason, I revoke my endorsement for Astrill VPN.
This company has also been reported to the FTC.
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I bought one and then they killed, asked for reactivating my account, but didn't work. So I bought another one, it's dead again. same black hole. Third one is also dead. Astrill, you will lose your customers, if you do like this.
Please give my account. I lost $300! Terrible!
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Went to pay and found they didn't take credit cards. Only non-refundable/chargebackable methods of payment. (red flag)
They prefer crypto. Most businesses don't pay with bitcoin. (red flag)
Installed the software manually on PCs for testing after their support told us that we couldn't configure the software via a configuration file or registry edits or ANYTHING. (major red flag but we figured it was a 1 time time-suck)
Received tickets that users couldn't access the internet unless their VPN was connected. Had to do re-installs.
Users complaining about the number of pop-ups from the application such as stupid "tips of the day" and "how would you rate us?"
An update comes out. I go to push it out via our server because A) our users run as user, not admin (like any other sane business in the world) and B) I'm not having a tech schedule time with 25 sales people to do a manual update every few months.
No can do – Astrill uses an installer from 1995. I contact their support for assistance and am told "you can use powershell to install". I ask for an article (like, hey, what are the parameters to send?) and am told I need to give my users local admin privileges ([email protected]# from a company that claims to sell VPN services for *security minded people*)
I ask to cancel our service and receive a partial refund as none of this is documented on their site nor was communicated during the purchasing and IT IS NOT NORMAL for business software. "No refunds"
I ask to escalate the ticket to see what can possibly be done. "maybe use the windows vpn client"
One of the worst experiences I've ever had with a software solution.
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No free trial.
Inadequate answers when submitting messages
Difficult to chat and only in English
No refunds policy.
Expensive.
Very bad experience.
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5.3 You agree that you will not engage in any activity that interferes with or disrupts the Services (or the servers and networks which are connected to the Services). This includes but is not limited to spamming, hacking, network attacks. Using Astrill service with any automated tools (for example but not limited to web crawlers, SEO tools, web spamming tools etc…) is not allowed.
Need me to provide:
1. List of add ons installed in your browser
2. List of programs installed in your device
3. Scan result of an antivirus.
I didn't use these things, but considering the privacy issues, I wouldn't submit these things, I only need a refund, I only used it for a day, then they told me that the refund was impossible.
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Don鈥檛 believe when they say many countries are covered
I did a research on their covered countries before buying it, and the country I wanted was listed on the server, but it connects to different country!
Do not recommend it and they do not refund you ?
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Here is the kind of email the support dares to send to potential customer before the free trial period:
"Hi DIVERS,
Such attitude will lead you nowhere. It's not a right to be our customer, it's a privilege. We can refuse service to anyone.
If you asked politely, I would fix this for you.
Best regards,
Astrill VPN Support"
No more comment to add…
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Definitly a bad idea, i can't event surf now
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From the beginning I'm using the VPN service on the router which worked and is working very good and stable! I had some connection issues during that time as China was tidding up their policies – but here all VPN provider had issues…I opened up a ticket, got worked on it and after some days and patient it worked again.
Also installed the apk on several devices (Android, iOS, Windows 10) so that when I'm travelling I can stil use the service.
The only thing which Astrill has to catch up in time, updates of their router plug-in! As the router company is updating the firmware constantly out of security reason, which then I would like to flash in, but Astrill recommends not to run on the newest router firmware as their plug-in maid not working…
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I have paid 140 USD for this VPN.
But it has many critical issues in it.
– It crashes often(Windows, MAC, Android, iPhone).
– I can't select regions flexibly.
– Support is very slow.
– This worked for 1 month but not working now, but support is very very very slow to solve this issue.
I just updated to the latest version but not work also.
NEVER USE THIS VPN !!!
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But Customer service told me that the order has been canceled.
i want get my money,but the told me can't refund.
it's cheat.
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Good service with possibly low rates than other VPNs.
When you can get similar good service than why to pay high….?
Go for it.
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They offer good prices with cool services and their software is quite user friendly. Easy to understand and use.
Surely recommended…!
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I reported my problems, they acknowledged they have problems with my configuration using iPad in China and the feedback was quite vague as they did not have a solution to my problem. They promised that the solution would be ready soon with no schedule stated.
I asked to get my money back, but they refused as this is not their policy. Instead they gave added one month to my plan – which I thought was quite funny, what was I going to use one month for of something that doesn't work? Today, almost one month later they still don't have a solution.
I have now given up. If you consider purchasing a VPN plan with Astrill then don't. It is not worth it, they don't have the technical capability to solve the customer issues and the support is basically worthless. I write off the money spent and will find another provider, that can offer me a trust worthy and reliable solution.
What happened to you, Astrill?
Is Astrill VPN legit or scam? Can I trust Astrill VPN?
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