Atheleteshop

Read 7 Reviews of Atheleteshop to check if it is legit.

Website & Phone:
 http://atheleteshop.co.uk

Trisha
2 years ago

I ordered 4 items from Athleteshop and received only 2 items when the package arrived. I contacted the company to be informed that the other 2 items were no longer available and I could have a credit for the value of the items or a refund. I opted for the refund which never materialised. I contacted the company again & again where on repeated occasions they promised the refund but nothing ever came of it. Eventually they stopped responding to my emails. A terrible company that has no interest in its customers and it would seem I'm not the only one this has happened to. AVOID THIS COMPANY AT ALL COST!!!

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Maxwell
2 years ago

Ordered a beach windscreen. After 2 requests from my side asking for status on product delivery, I was told 1 month after the online purchase that there was a shortage of this product in stock and they would not be able to send it to me. Order cancelation was confirmed, but I was not refunded.

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Nadia
2 years ago

Order 7118100025480

After being told I would receive a refund…. guess what I haven鈥檛…
I will now go to the police fraud department, contact watchdog and go to the papers about this company if I do not receive my payment in my bank in 72 hours….

Thieves , such a scam company….

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Elias
2 years ago

this is now the second complaint, still waiting for my refund told me 7 – 10 days it is now 23 days later and not a word or refund from them.

Do not buy from them

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Jodie
2 years ago

Well if there's one thing I've learnt for the future it will be to read the damn reviews!!! I'm in the same boat – item not in stock and del date sliding backwards……I'm being strung along with generic apology emails. This company markets it's self as UK based with a 2 day express delivery and items showing in stock …….Only when you see your statement do you realise it is based in NL. I have asked for a refund and I'll updae if I do get one……

********update; as of 2nd July they went bankrupt**********

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Janell
2 years ago

Delayed the delivery time for some goals I ordered three times when the goals didn't get delivered on the third time time, I contacted them and they told me the order had been cancelled. I pushed them for the refund and that is going to take 7-10 days so they would have had my money for over a month by then.

I will never use this company again and would advise other individuals to do the same.

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Cortney
2 years ago

Ordered 2 inflatable SUPs for a holiday in June at the start of May after being guaranteed by the customer service agent that I would get them within 7 days. 3 delay emails later and 2 further phone calls to customer service I was then told that I wouldn't get these until the 4th July (luckily I called up as they hadn't emailed me to say it was delayed further!).. The customer service agent was super unhelpful and rude and said he can cancel the order or I 'just have to wait', he wouldn't let me speak and when I asked him to wait 2 minutes to see if I should cancel became highly impatient (even though I had to wait 15 mins to speak to him in the first place and he put me on hold for another 5), I asked to speak to the manager and he said that he wasn't allowed to transfer me over and that he couldn't help me anymore and hung up!… I was so frustrated and decided to cancel the order (especially after reading what others had gone through with this company), I had to get my boyfriend to call them as I was worried what I would say, luckily he did as the customer service agent he spoke to said the SUPs had been discontinued (20 mins after I was told they would be delivered on 4th July). The refund apparently takes 10 working days but the customer service agents are unable to say why it takes so long, they do not offer any sort of compensation even though it means I will not have the SUPs for my holiday or the money to buy from another company.

The fact they are 'not allowed' to transfer you to a manager or offer you any help or compensation is ridiculous! The staff need better training!

The whole thing is a scam and i'm gutted I've wasted so much time with them.

Is Atheleteshop legit or scam? Can I trust Atheleteshop?

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