Audi

Read 49 Reviews of Audi to check if it is legit.

Website & Phone:
 http://audi.de

Bret
7 months ago

Shockingly bad customer care for a company that sells such an expensive product. I was left on hold for 45 minutes today before I had to give up. Totally unacceptable. I will not be driving another Audi with this level of customer support.

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Joseph
10 months ago

I HAVE HAD A AUDI A3 SLINE SPORTBACK 1.8T FOR 6 YEARS & I HAVE JUST PURCHASED A AUDI Q2 SLINE TFSI 35 BLACK EDITION FROM MACCELSFIELD AUDI. OVER THE LAST 10 YEARS THEY HAVE BEEN EXCELLENT AND THEY COULD NOT DO ENGOUGH FOR ME & MY WIFE. THE AFTER CARE & SRVICE PROVIDED BY THEM IS EXCELLENT AT ALL TIMES FROM THE MOMENT YOU WALK THROUGH THE DOOR THEY SPEAK TO YOU IF YOU ARE THE CUSTOMER AND IS PART OF THERE FAMILY. ALL STAFF FROM DIFFERENT DEPARTMENTS ARE EXCELLENT FROM SPARES DPT TO SERVICING. EVERY TIME I TOOK MY CAR IN FOR A SERVICE THEY WILL VAC AND WASH THE VEHICLE THEY TREAT IT LIKE ITS THERE OWN VEHICLE, EXCELLENT. 100/100 WOULD PURCHASE ANOTHER CAR FROM THEM. DONA LYNCH, MR SIMON ROBERTS (SALES) & M SELLERS IN SERVICE. THEY EVEN RANG US TO TELL US THAT THE SHOWROOM WAS CLOSED AND WE COULD EMAIL THEN AT ANY TIME OR LOOK ON THERE WEBSITE, IF WE HAD ANY PROBLEMS. THID BRANCH OF AUDI ARE OUTSTANDING AT WHAT THEY DO NOTHING IS TO MUCH FOR THEM. EXCELLENT CONPANY.

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Jenifer
10 months ago

If I could give Audi Customer Service & finance a nil rating I would. Absolutely DISGUSTING response to Covid 19. Have remained loyal to this manufacturer for four brand new Q7s, never defaulted always paid on time. After my initial contact with the company 17 days ago asking for some financial help, I am still left with no response. I have logged by 23 attempts by email and phone to contact them. Nothing!
I would of expected the reputation of Audi to be one of the leaders in dealing with this situation. Others driving BMWs, Kia鈥檚 and Peugeot鈥檚 were offered help and support in minutes, worse case was hours. I鈥檓 17 days in with Audi. Customer Service message on phone says they aren鈥檛 taking any more calls and they aren鈥檛 replying to emails either, leaving customers anxious and vulnerable at this very difficult time. AVOID AUDI AT ALL COSTS. THEY WILL NOT LOOK AFTER YOU WHEN YOU NEED THEM.

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Kirsten
11 months ago

I'd give audi Hatfield 0/5 if I could. Brand new q3 scuffed pedals and they said sarcastically doesn't look bad and it does have 12 miles on the clock. Sarcastic @@@@@.AVOID these lot. Cars lovely but customer service is useless once they get your money!

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Amelia
1 year ago

Basingstoke Audi
Today, thank you for your awesome customer service
Turned up at 1pm when the service centre had closed but Alan still managed to take the time with me without making me feeling rushed & give a 鈥榝ree鈥?diagnostic test due to difficulties with my car knowing he wouldn鈥檛 win the work as dealer I bought the car from has some serious issues to fix!!
I would recommend them if you have any Audi issues
A lady even checked to see we were being looked after whilst we were waiting
I cannot thank you enough – what a pleasure it was to deal with helpful professional people when I have had such an awful experience recently

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Arturo
1 year ago

Absolute shocking customer service from Audi UK. the worst I have ever experienced from any company
They service my A4, which i have had for a year with no issues whatsoever, 3 weeks after service, the car develops an Adblue system error, with no restart in 650 miles. I am in Ireland when this happens
Initially quite helpful, they then tell me my car is 3 days out of Warranty, and it isnt their responsibility
I then cant get an appointment at an Audi dealer for over 2 weeks
So here I am stuck in ireland, with no means to get my car looked at for 2 weeks, and cant drive much in that time, as it wont start once i do more than 650 miles
I will NEVER purchase another Audi from Audi UK, I would go to another dealer. I will make sure my friends and family know how bad the service is

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Jennie
1 year ago

The styling of the Audi is incomparable, is definitely not a BMW and definitely not a Mercedes, it has its own niche in the market and it鈥檚 just beautiful. I finally found a car brand I love!! I will buy another Audi.

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Randolph
1 year ago

Gear box failure in a 2013 Audi A5. Car is only six years old. Has been serviced in Audi dealership and very well looked after. No warning lights or indication that any fault was present just stopped functioning whilst I was driving.

Customer care in Audi Ireland direct me back to my local Audi dealership, they dont want to assist at all in resolving the issue.No concern expressed for my health and safety.

Hefty repair bill 鈧?,000 includes a goodwill gesture. Apparently it should have cost more????

Most customers have a reasonable expectation that a car of this calibre wouldnt suffer a major mechanical fault at six years old. And that if it did you wouldnt be left high and dry with no courtesy car or communication.

Extremely disappointing after sales. Was very loyal to this brand. Definitely not any more. Beware.

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Angie
1 year ago

A6, S line black edition, my dream car, however sat nav hadn鈥檛 got a clue where it was half the time, start stop stops whilst you are still moving, tried to part ex it, Audi not interested, the car is worthless so handed it back and had Skoda Kodiaq, Audi finance a nightmare to deal with, will never have another Audi and I have been a customer for 20 years.

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Alan
1 year ago

shocking customer service,
first of all i purchased a RSq3 almost brand new, brakes were warped, audi tried to get me to cover the cost, then the alloys (all 4)were corroding which according to audi was cause by a stone chip on a single wheel (impossibility) … its obviously a material defect
this group of thieves did everything to avoid covering the expense and get this i actually seen a brand new car with corrosion on the alloys which i sent them, couldn't give me a answer for it though
would never buy a car from this scum bags again

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Jamie
1 year ago

I鈥檝e had 3 Audi鈥檚 and they鈥檙e prefect apart from the fact that the customer service side seems to lack a tad bit.

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Nolan
1 year ago

On my 5th Audi won鈥檛 go to any other car

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Tabitha
1 year ago

YES I AGREE THEY MAKE WONDERFUL CARS ?????? BUT there customer service is the most disgraceful i have seen in my life, i presume a lot of customers got a service plan sent to them offering a 2 year service plan for 拢465 i phoned to inquire at AUDI FINANCE i asked 1 question and got bounced from one place to another all i asked was what do you get in the service plan because i'm not going to pay all that money just for an oil change or air filter for parts that cost less than 拢30 the complaints department are just the same BAD . You go in a dealers and they kiss your butt to sell you a car when you sign and buy then you become something they stepped in from there disgusting service department i have been with AUDI for 10 years and never got 1 good service from them , i know why do i keep going back as i said they make wonderful cars and all this bad service is under AUDI UK they just don't care about customers only beating BMW ON SALES AND MONEY its about time AUDI GERMANY stepped in and sorted these dealers and AUDI UK out as GERMANY are the ones that supply the cars . AUDI AND AUDI UK ONE STAR IS TO MUCH TO GIVE YOU FOR YOUR DISGUSTING SERVICE IT SHOULD BE MINUS .

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Leanna
1 year ago

Audi Finchely Road and Head Office.

Previously booked a car in for service – only to be told day before they were short staffed and told me to go to another site!!!! Finchley Road to Watford not the most convenient!

MISSED DETAILS ON SERVICE

The 2nd service I had with Audi I was informed about a couple of issues with the car. A wheel had expired a couple of years before. When I asked why this was not picked up on the prior service it was noted they couldn't find the wheel – seriously this had not been moved!!!! -and NOT been bought to my attention………

DAMAGE TO CAR
Went back to Finchley Road following year and they damaged my glove box – although they deny this. I have bene corresponding with Head office and Finchely Road to sort the issue out. In November the service manager agreed that head office would send a replacement glove box and they would fit it free of charge. It is now nearly the end of March and nothing…. I have left several messages and emailed Finchely Road and Head Office and no ressponse. Surely if you were paying for this would you expect to wait 5-6 months for a replacement?

We have several Audi's in our family and I have to say none of us think their customer service is great.. Shame we like the cars but would I consider buying another from them in the future – Not sure!

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Marie
1 year ago

Beautiful a 6 thanks

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Lorena
1 year ago

Placed and order for the car on 23/02/19
Amersham Audi dealer asked me to come to the retailer as need to sign the paperwork told me the car will be delivered on 4/3/19
Later come up with a worst excuse they are
Worst Dealership And very bad customer service
They took all my details and took the deposit told me delivery would be in a week time
In the mid week informed me the finance was approved need to sign the document for. The car registration
On 4 th afternoon called me the car will be delivered and later asking for my bank statements and etc… as they need to check documents for manual processing
I don鈥檛 understand they advised me it was approved and in place later need to process manual order
It鈥檚 another trick by the dealer
Call Audi customer care another waste of time calling them therapy said they don鈥檛 even know any of my information
What a con pls stay out from this dealer
Utterly worst customer service and worst dealer

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Shawna
2 years ago

They make amazing cars

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Bobby
2 years ago

Southampton Audi / Audi UK – Poor Customer Service.

Only achieve 1 star as 0 does not appear to be an option. To summarise:

I took my car to Southampton Audi for a routine service in June 2018, only to receive it back with the bodywork and driver's side window heavily scratched. The damage was highly visible and obvious for anyone to see, yet I had to highlight this to Southampton Audi. After much back and forth and several attempts to repair the damage over a 6 month period, I am still left with a damaged car.

During this time, my car has been damaged (scratches and chips) on 3 separate occasions whilst in the care of Southampton Audi. Also during this period, I have essentially been called a liar, Southampton Audi have denied any responsibility for vehicles in their care, they have periodically not returned calls (I have also been promised contact by the Southampton Audi Business Manager and Customer Service Manager – which has never happened), they have claimed that the damage is wear and tear but that as a 'gesture of goodwill' they have repaired some of it. On several occasions, having been advised that all repairs had been completed, I have left work early to collect my car only to arrive find it still with obvious damage present.

I have also complained to Audi UK, who appear to be unable or unwilling to meaningfully assist.

2 of the Southampton Audi service team have been helpful during this entire process.

Over 7 months since my car was originally damaged whist in the care of Southampton Audi, it still has some of the original scratches and new scratch damage caused whilst in their care. The customer service I have received form Southampton Audi has been appalling. They have provided curtesy cars whilst they were performing repairs to my car, but later claimed that this was also a 'gesture of goodwill'.

I want no further association with Audi.

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Donald
2 years ago

Audi TT, I bought this car from Audi in Tetbury. Fantastic car and I have always received very good service from this place.

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Randy
2 years ago

Loving my A5 but the customer service could have been stronger

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Mary
2 years ago

I know Audi from the time when Indian cricketer Ravi Shastri got an Audi car in Benson & Hedges tournament in 1985 for his excellent all round performance.

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Tonya
5 years ago

Sch枚ne Seite mit Konfigurator! Top Qualit盲t welche aus Ingolstadt geliefert wird. Die Fahrzeuge sind wirklich zu empfehlen.

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Tyrone
6 years ago

Orignales Internetportal von Audi

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Blair
6 years ago

Sehr gute Seite. Seri枚s und Professionell.

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Mollie
7 years ago

Einmal angemeldet wird man mit Infos zugem眉llt.
Der Konfigurator st眉rzt dauernd ab. Kann ich nicht empfehlen

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