Austrian Airlines

Read 12 Reviews of Austrian Airlines to check if it is legit.

Website & Phone:
 http://austrian-airlines.sk

Diego
8 months ago

Corona virus just a excuse for dodging refunds … surprise surprise as they belong to Lufthansa and there the same … ok when taking your money almost impossible to deal with if you have a problem … been 6 weaks or more since they cancelled my flight have phone , emailed , very very difficult to do both … have now contacted credit card company for refund and ombudsman … don鈥檛 be slow as they will probably go bankrupt before you get your refund … THIS IS a Disgusting way to test your customers

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Chiquita
10 months ago

BIG THIEFS

They stole our money.
When they cancelled our flights, they didn鈥檛 return our money, but only gave us a voucher for a year, which is completely useless, since all flight prices have changed since then.. they are corrupt thief's. Don鈥檛 fly with them. All who work there should be ashamed of themself

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Kari
10 months ago

Hopeless service!

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Cathy
1 year ago

Had a flight from Chicago to Iran December 2019. No free Wifi, not friendly staff. Not good quality food but free beverages. For the return flight, the flight was cancelled and awful costumer services. No response in Tehran office, no email notifications, useless employee in Vienna office. If you want to have a great experience with your flight, I would not recommend this airline at all.

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Raven
1 year ago

I was flying to Sofia on 21st of December but was left in Belgrade due to bad weather conditions. I was promised a refund for the transport that I find myself back to Sofia in the middle of the night. I sent at least 2 emails with the receipt from the taxi, my boarding pass, and everything – I got no confirmation or anything

My luggage was lost – to this day I got nothing. Again wrote at least 2 emails about it

I wrote so many emails to the airline and the airport in Serbia, it's ridiculous

I am not happy at all. I would never fly with Austrian ever again

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Mason
1 year ago

Flight VIE- BRUI am frequent traveler, flying in business class.
Rude , careless , lazy and very old cabin crew. No enough food for all passengers, mistake by Austrian airlines !!!!!!!!!!
Business class ticket cost very high, but extremely low quality service.

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Lorenzo
1 year ago

One word to describe this company would be amateurs. Will never fly with them again, ever. Even if I got paid to do it.

Do not count on any of their fights leaving on time. Even out of their main hub in Vienna.

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Janet
1 year ago

Rarely on time, lost or delayed baggage is a serious and common issue, plus very rude staff as when they forget your ordered special meal, they would say: next time bring your own food on board! Totally disappointing!

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Zackary
2 years ago

Austrian Airlines took my money but no extra leg room.

I paid 拢20 for extra leg room with reserve seat no in June, which shows in my reservation. However, without informing they changed to the different seat no which had no recliner so whole journey was very uncomfortable.

When I complaint to the air hostess that this is not my booked seat she just dismissed it without offering any support.

I would say that one need to find out rights how to claim money back with compensation without hassle.

Will update with outcome Hassle or happy outcome with Austrian Airlines

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Darrin
2 years ago

Flight from cph to vienna dt.23/07/18 at 20:05 – had an extra plastic bag with a new toy present weighing only 300-500gr and was not allowed onboard simply because it was an extra bag.
I was extremely surprised & speechless by the unwillingness to find a solution of the staff in Copenhagen. I wanted to pay for the extra bag & they said no without any explanation. They only said I should have taken care of it at the check-in. At the same time when the check-in lady said I might pay at the gate!

Had to throw the toy in the garbage!
Very inflexible & rude customer service! It felt it was directed to me personally as anything I asked was replied very rudely & with straight no-s.

Besides that we arrived in destination with 3,5 hours delay!!!

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Blake
4 years ago

I booked a ticket through sembo / dtf-travel to Beijing from Stockholm in spring 2013. Deparure july 2013 and return january 2014 and flew first to copenhagen and then beijing. I get a warning that i need to pay within the next hour or my booking will no longer be avaliable. Suddenly my return ticket had changed to austrian airlines and a stop in vienna instead of copenhagen. I tried in every way to change the ticket but both sembo and austrian airlines refused even though there were 9 months until the flight. I was not even allowed to talk to austrian airlines. I accept my situation and make then aware that i've booked a return ticket from vienna with german wing instead on the the return day, because i need to go to copenhagen. A month before my return home over vienna they cancel the flight and force me to go with lufthansa over frankfurt. I tell them i have a plane ticket home from vienna, but they dont care and in a treatening manner tell me to take the airplane over frankfurt or lose the ticket! They wont change the flight which i told them was made in some kind of mistake 9 months before, but then cancel on me 1 month before so i cant catch my comprimised flight in vienna. The worst part is that i couldnt catch my german wings flight, because they forced me to go on a lufthansa flight. German wings and lufthansa are the same damn company!

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Jarred
6 years ago

We were almost late due to delay of the connecting flight, had to run like crazy. When we got on a plane we were all red I guess so a flight attendant offered extra air conditioning and brought water specially for us. It was just what a doctor prescribed.

Is Austrian Airlines legit or scam? Can I trust Austrian Airlines?

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