Babypark
Read 76 Reviews of Babypark to check if it is legit.
Website & Phone: ⚑
Batterijenweg 19
Kesteren
4041 DA
Netherlands
☎0488-488888
⇗ http://babypark.nl
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In addition, I used a gift card, but they did not deduct the gift card amount from the final payment so I ended up paying the gift card amount double.
230 euro stolen and when you call them they pretend to not speak english and they don't respond.
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I cannot express in words how disappointed I am in your lacking customer service. How can this be? Don鈥檛 you promote yourself on being that extra help for us parents? Sure not for us, quite the opposite; Extra work.
In August 2019 I ordered the majority of my baby stuff with you, to be delivered end of September (a month before due date). We ordered the following; Thule Sleek with extras (1.150 鈧?, Sebra bed (850 鈧?, Sebra madras (220 鈧?, Linen x 4 (80 鈧?, Stokke bath (50 鈧?, Baby Breeza (270 鈧?.
Adding up to a total of 2.620 鈧?(quite an investment made with you).
However when taking the Thule sleek into use (when the baby arrived in November), we noticed some defects with the lift. Due to the business of being new parents we do not have the chance to write before January 2020. But this is where the real trouble begins.
3 January 2020; First message to babypark.nl on the defect Thule Sleek.
3 January 2020; Babypark asking for serial number and a video of the issue.
6 January 2020; I provide video and pictures.
11 January 2020; I haven鈥檛 heard anything back from you, so I write again to hear on the status.
11 January 2020; Babypark claims a message from them is missing, where they are asking for serial number. The message isn鈥檛 missing, it was never sent.
16 January 2020; I send the serial number.
16 January 2020; Babypark sends an email saying the information has been shared with their supplier. I need to wait on their response.
In my opinion weird, as I didn鈥檛 buy it with the supplier but Babypark. But fine I鈥檓 waiting.
3 February 2020; Again haven鈥檛 heard anything from Babypark, so I write to them for a status.
3 February 2020; Babypark respond and ask for which store I would like to exchange it in.
7 February 2020; As I ordered everything online and got it delivered to my house, I expect the same when I have a defect product to exchange.
7 February 2020; Babypark claims I didn鈥檛 do that, and say anyway it is not protocol. They expect people to show up in their store for an defect exchange.
8 February 2020; Writing a bit back and forth until Babypark finally says they can pick it up.
They say I will hear from their Planning department shortly.
24 February 2020; For the third time in this process I again haven鈥檛 heard from them, and have to contact them for a status.
2 March 2020: For the fourth time I haven鈥檛 heard anything. So I鈥檓 writing again for a status.
8 March 2020; For the fifth time I haven鈥檛 heard back from them. It鈥檚 now been over a month since their last reply (and this was all before corona, so no excuse)
9 March 2020; Finally I get an email from the planning department. But no one from customer service either to follow up or apologize for their missing reply.
18 March 2020; Finally I get a new lift. 2.5 month after I first contacted them.
It took a lot of emails and a lot of waiting before I finally received the product I paid for and not a defect one. It has by all means been the WORST customer service I ever experienced, and I would not recommend Babypark to anyone.
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I also had to call customer service a few weeks later to get help uninstalling the car seat. They were patient to help walk me through it over the phone. It also had by far the best prices on the particular model of car seat we ended up purchasing.
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I only had one problem when I purchased my bugaboo donkey. They sold me with an adapter for the stokke car seat that does not fit. I went back to the store and they apologized for the mistake and gave my money back. But still I have a car seat that is not suitable for the very expensive stroller. What is a pitty.
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