Bahnbahn

Read 1 Review of Bahnbahn to check if it is legit.

Website & Phone:
 http://bahnbahn.com

Victor
3 years ago

Went to this restaurant on the recommendation of one their staff as I had previously tried to dine there but the kitchens were closed for the night.
Staff suggested that I return another time as the food is excellent.

In the early part of February 2017, I decided to treat my partner to a meal there with my two children. When we arrived there was a party going on at the back which I was told would finish in about 20 mins. Would I mind coming back after that time? Granted I had not reserved a table so was willing to come back.

However a female staff suggested I sit down at an available table after I explained about it being my partner's birthday. We were already seated when the head of staff/owner asked us to leave and return in 20mins. It did not seem to bother him that we were already seated and were willing to wait the 20mins. I explained it being a treat for my partner's birthday but he said "sorry" (in a way that certainly was not sincere) suggested we get up and leave and come back in 20mins.

Of course my partner wasn't having it and suggested we leave and come back. As we were leaving I saw another person take the seats we just vacated and no staff asked them to leave. I was left baffled. Why let your staff sit us down and then tell us a minute later to leave? In front of other customers. Very very bad customer service.

My partner works in the service industry and he was shocked that in this day and age when it is vitally important to treat the customer right, this kind of behaviour still exists. Of course I will be giving other Vietnamese restaurants a try in the future. If Bahn Bahn's name does come up, I will be telling others about my experience there. I had seen some awful reviews about this restaurant online but always like to judge situations for myself.

The female staff was exceptional in her behaviour but the man who was obviously the owner or head of staff needs to get some serious training in customer service. Very embarrassing for my family and I and left my partner in a bad mood for a little while and on his own birthday. My very young children were shocked that a grown ups could behave like this.

Anyway tried Lux Thai restaurant on Lordship Lane that night and enjoyed ourselves. Highly recommend the Thai restaurant.

Is Bahnbahn legit or scam? Can I trust Bahnbahn?

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