(I am giving an extra 鈽?is because my Baseus USB-C wireless charger with a fan is still working fine and I quite like it. I also never noticed any issues with the USB-C to C cable that came bundled with the faulty USB-C 65W multi-port charger that I am going to talk about below. Regardless, Baseus is not for me.)
So I bought a Baseus 65W USB-C charger that has 3 USB ports on the official Baseus Shopee store for RM139, and immediately out of the box I noticed a weird problem with the charging.
Plugging and unplugging a new device into another USB port ALWAYS restarts the charging of the already connected device(s). The charger always restarts the charging of my laptop cooler whenever I plug in or unplug my phone, which is very distracting and annoying. This never happens with my Anker charger, or with any of my other multi-port chargers. One time, the charger even randomly stops charging my phone but I haven't been able to reproduce this problem.
Needless to say, I lost my trust in the safety and reliability of the charger.
I wanted to know if this happens with Baseus chargers, and if it's normal. That's the question I asked the seller/a customer service representative on the official Shopee online store and it seemed too hard for him/her to be able to answer. They simply couldn't understand me (not even when I gave a Chinese translation), and said that my Google Drive link that has videos showing the problem didn't work at all. Communication was very poor 鈥?to the point where at times I could not understand them. The only thing they were willing to do for me was to give me a cheap RM10 coupon for a RM139 charger. I even tried asking them to use their native language or the language they are fluent in while I use a translator, but they simply continued to communicate in bad barely understandable English. I even tried French, which is a language I speak a bit, and no luck. It's infuriating.
I have a really long screenshot of the "conversation" in my Google Drive. It's frustrating but funny. I wish I could include the link here.
Oh and I've already sent emails to the email addresses found on their websites. No reply. I tried contacting their phone number which I got from one of their websites, and no reply whatsoever.
These are all the reasons why I want a full refund. Yes, present tense. Still an ongoing issue as of 18 July 2020.
鈥?Update 鈥?br />
Baseus UK replied to me and, surprise, they cannot help me at all as "they are just a franchisee"!
鈥?Update 鈥?18 July 2020
I've just tried another one of their phone numbers. Fingers crossed.