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5 months ago
I was forced to use this company as the shower in the property I bought, was purchased from them. Ordering a spare part was literally like pully teeth. It involved waiting for them to give me a quote(a week), then a link to make the payment (another week) and then getting the goods, another 3 days. If you think this is bad, just think wait till you see how long it takes to get a refund! After reciving the wrong part, I was told to go into the shop. I went in and then told it all had to be done all online. What a waste of time!! Went online and then arranged the return on 4th August. It's now 25th, still waiting. Rang just now to speak to them and spoke with an Exteremly rude lady and I use that term loosely, who started questioning that even a refund was due. Luckily I had an email from her colleague but she still didnt believe me and then hung up when I asked fro her name! AVOID- a binch of cowboys who would be better placed on a ranch than in a shop.
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