BAUHAUS Deutschland
Read 9 Reviews of BAUHAUS Deutschland to check if it is legit.
Website & Phone: ⚑
Gutenbergstra脽e 21
Mannheim
68167
Germany
☎0800 3905 000
⇗ http://bauhaus.info
What happened?
I ordered a Philips Hue set, and on the website of Bauhaus, it explicitly stated that it was color-changing. What I received was not a set of color-changing lamps. I called customer service and explained their mistake. Instead of agreeing to send me the correct item, they said the color-changing feature on their website was a mistake and I could purchase a more expensive item that has that feature. You can briefly google "onlineshop falsche produktinformation" to see that they are legaly required to deliver a product with all the features that they advertise, mistake or not. Instead, they are trying to get away with their shady advertising, knowing that most people don't call their lawyer for some 20鈧?of damage. I'm now trying to see if the Online Dispute Resolution body of the EU can help.
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Called customer service, they said they will send a new set next week. Waited for it to arrive – nothing.
Called again, they said it will not arrive for approx. 20 days, I cancelled the order altogether. The customer service agent said I will get my money back by Friday.
Called again on Friday, got hung up on 4 times, called from a different number finally got service in English.
Their reply: the DHL has to go through their warehouse and send the furniture back to us, it will take at least 14 days, until then we will not refund you.
WHAT??! IS THAT EVEN LEGAL?
Also, checked their website and found out that they changed the price for the furniture down by 200 euros without notification. IS THAT LEGAL??
I will call again in 10 days from now, I am not sure what to do, would probably need to seek legal help to get my money back.
This company is a FRAUD.
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Is BAUHAUS Deutschland legit or scam? Can I trust BAUHAUS Deutschland?
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