BAUHAUS Deutschland

Read 9 Reviews of BAUHAUS Deutschland to check if it is legit.

Website & Phone: Gutenbergstra脽e 21 Mannheim 68167 Germany
0800 3905 000
 http://bauhaus.info

Amanda
7 months ago

I'm really trying hard not to shop from that big multinational company based in Seattle. But businesses like Bauhaus, which have customer services from the middle ages, where employees act like kings who treat their customers like peasants, they make it really hard for me to not go for a more convenient shopping experience.
What happened?
I ordered a Philips Hue set, and on the website of Bauhaus, it explicitly stated that it was color-changing. What I received was not a set of color-changing lamps. I called customer service and explained their mistake. Instead of agreeing to send me the correct item, they said the color-changing feature on their website was a mistake and I could purchase a more expensive item that has that feature. You can briefly google "onlineshop falsche produktinformation" to see that they are legaly required to deliver a product with all the features that they advertise, mistake or not. Instead, they are trying to get away with their shady advertising, knowing that most people don't call their lawyer for some 20鈧?of damage. I'm now trying to see if the Online Dispute Resolution body of the EU can help.

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Emma
8 months ago

I ordered patio furniture, got an asphalt flattening machine instead. The DHL delivery man returned it without even touching the package!
Called customer service, they said they will send a new set next week. Waited for it to arrive – nothing.
Called again, they said it will not arrive for approx. 20 days, I cancelled the order altogether. The customer service agent said I will get my money back by Friday.
Called again on Friday, got hung up on 4 times, called from a different number finally got service in English.
Their reply: the DHL has to go through their warehouse and send the furniture back to us, it will take at least 14 days, until then we will not refund you.
WHAT??! IS THAT EVEN LEGAL?

Also, checked their website and found out that they changed the price for the furniture down by 200 euros without notification. IS THAT LEGAL??
I will call again in 10 days from now, I am not sure what to do, would probably need to seek legal help to get my money back.

This company is a FRAUD.

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Carmen
8 months ago

Bauhaus = Scheisshaus 馃挬

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Reuben
10 months ago

I鈥檓 in chock of how wrong you as a company can do it and how slow it all is!! Was the first and last time I online would order something at Bauhaus – used then regular when all was open, but would change to better alternative from now on!

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Melody
1 year ago

Seite ist in Ordnung. Gro脽e Auswahl.

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Korey
1 year ago

Worst Customer Care!

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Janna
6 years ago

Guter Baumarkt. Finde ich Super!

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Leann
8 years ago

Gute Preise, guter Service

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Natasha
8 years ago

Pflanzen werden dort nicht gut gepflegt bzw. gegossen…. sind teilweise vollst盲ndig ausgetrocknet. F眉hrt dazu, dass sie bald nach Kauf eingehen

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