Baxter Boo
,
They're unprofessional and clearly (by all these single stars!) they're not reputable at all.
Leave well alone.
,
,
,
,
,
,
,
I have ordered 3 different items in attempts to get a shirt that fit for a costume. 1 of them I ordered with out assistance. I indeed measured my dog, but, item had to be cut off him with scissors. I contacted customer service, giving them the measurements. He recommended 2 other tops to try in my dogs "size" (ha!!) Not even close.
The return policy is 14 days after order is placed, not when order arrives. It takes 2 weeks to arrive. I guess this is their way of not having to be responsible. Sure, I could have paid return shipping and gotten a store credit, but, clearly the sizes are not even close to being accurate, and I'd have to pay shipping (again) to get new items to me. Lesson learned.
Bottom line, their sizing is not even close to being accurate, their customer service is a scam. Beware of this company. This company is why people order from Amazon.
,
i have no clue where my item is .. the FEDEX tracking number i was emailed is a invalid Tracking number so I guess I m never going to receive my items. I have tried calling their help phone number religiously every day but apparently all reps are always busy on other call, Im assuming coz you're company is messing other customers just like me.
Also it says use live chat facility but LOL there is NO live chat facility.
what a big big disappointment.
i had more items in my basket that i intended to order but lord no way am i doing this again with this crappy company.
i have also emailed to the consumer forum with their details.
,
I have ordered 3 different items in attempts to get a shirt that fit for a costume. 1 of them I ordered with out assistance. I indeed measured my dog, but, item had to be cut off him with scissors. I contacted customer service, giving them the measurements. He recommended 2 other tops to try in my dogs "size" (ha!!) Not even close.
The return policy is 14 days after order is placed, not when order arrives. It takes 2 weeks to arrive. I guess this is their way of not having to be responsible. Sure, I could have paid return shipping and gotten a store credit, but, clearly the sizes are not even close to being accurate, and I'd have to pay shipping (again) to get new items to me. Lesson learned.
Bottom line, their sizing is not even close to being accurate, their customer service is a scam. Beware of this company. This company is why people order from Amazon.
,
,
This year I ordered the same product, Highline Fleece, for my other three dogs and the fleece were again perfect fits. My dogs love them. This product was just what I was looking for to keep my dogs warm inside the house. They are inside dogs, of course, and this fleece is just right. I can't speak to customer service as I have not had to return anything. The price is perfect and the discounts given make the whole experience great for me.
,
10 photos
Share review
Embed review
Edit review
1.0 star rating 4/3/2018
Items look so cute but the quality when it arrives is not there. I buy so many dog clothes from Amazon, Chuey, Petco and Petsmart as well as Etsy boutiques. I know how to measure a dog and these items listed measurements that are not accurate.
Worst customer service ever. There is one guy that answers the phone each time and has the worst phone personality. I had a problem ordering as their website kept rejecting my order and giving me error codes. I had to do my order over and over and Mr. no customer service would just say sorry our system says the security code is wrong. I actually got my bank on the phone and they verified it was his company rejecting the sale and my card was perfect. They offered to speak to him and he had no interest. I should have walked away then, but silly me used another card and did the order again with no help from him.
Then the order arrives and items did not fit and not even close to stated measurements. I get the same guy and this time he said they would measure the dresses when I sent them back and decide if they didn't fit. How shady. He then mumbled stuff about the sizing doesn't really have to fit to be accurate. Seriously. If you have a 23" waist and the pant says 23" waist it needs to fit. There isn't excuses. I would never buy from them again. There are so many options out there I would advise that you stick with a customer friendly company.
,
1.0 star rating
BUYER BEWARE
If I could give no stars I would!! Absolute worst experience I've ever had for an online purchase. I will NEVER Order from this site again and would not recommend it to my worst enemy. The "owner" Vickie basically accused me of fraud when I accidentally entered my shipping address 1 digit from my actual address and the item had to be returned. If i was going to commit fraud why would i give the proper billing and change 1 digit on my shipping address ensurinf i wouldnt actually receive the order???? That was after waiting almost 45 days for a delivery before it ws discovered there was an error albeit was my error but then I has told I would get refunded to my original credit card and after an out almost 100 days and many unanswered emails and calls I was given a gift certificate. I will never order from this place again and they give me a gift certificate. They tell me to donate or give it away… . why would I risk that with any charity or person???
Please keep in mind Vickie never once told me she ws the owner. She left that to an agent who after asking me to hold she would check with a manager told me SHE was the manager!!
Thier policy says they would refund to original cc if the return was requested in 15 days hiw is that possible when it took 20 days just to ship from their facilities!!!
Very unhappy please do not support this company. Keep in mind their items ship FROM JAPAN
Since I cannot reply to their response I will update this review. If you see the response below from the company you can see what type of service they provide. Calling me a child and enyitled. They are not mentioning that it took longer than the policy days to start the shipment so no possible way it could ve returned within 15 days. You'll also notice that in my original review I did say that the shipping error was my own. It took 4 months for the return AND I was told I would get my money back NOT a in store credit.
A reputable business would not say these type of things about any customer good or bad. Lol. Thank you Baxterboo for proving my point
,
Had free shipping on original order. Asked if I'd the reorder would be free shipping as well and was told they would refund it after I placed my new order. I paid $9.75 to ship that back. I was not given free shipping after two emails promised I would.
email: "Yes, I did say I would remove the shipping costs from your order! However, your order shipped out before I was able to remove it. Because of this, you got priority shipping. " AKA: $1.60
So now I have paid for all but a buck in shipping plus return shipping.
I have yet to be refunded on my original order either. The exclamation points in the emails while they are admitting to not doing their job correctly are beyond unprofessional.
Save yourself the hassle and go to a site that emails return shipping labels. This site is a joke and the quality of items are not high enough to deal with the garbage return policies.
,
,
Add to list Edit
Share Your Review
Share on Twitter
Share on Facebook
http://www.yelp.com/biz/baxterboo-centennial?hrid=NHILJ2o5UEQsfE_AUCSAkQ
That was fun. Lets write another!
,
Great products, speedy shipping and disgusting customer service. I will donate the size small shirt to an animal shelter and never order from Baxter Boo again. Order #886213
,
,
When I called them, they told me that was what I had ordered, and refused to pay return shipping. I returned the wrong sized suit and again, ordered a size small. They sent an extra large! And again, blamed the mistake on me. I am now out $15 for return shipping and will not order from them again. Their customer service people are unreasonable, and if I could give them a lower rating, I would.
,
,
,
,