BeFrank

Read 1 Review of BeFrank to check if it is legit.

Website & Phone: Amstelplein 6 Amsterdam 1096 BC Netherlands
 http://befrank.com

Trina
1 year ago

BeFrank claims itself to be a modern pension company.
However, the way they manage their customers is anything but modern.
In April 2019 I had applied for a value transfer from my old BeFrank account to my new one (also BeFrank). It took them 5 months to confirm it, only after I had to follow up multiple times with them.
When I checked my pension overview again this month, I found out that the process had not yet gone through.
I followed up with BeFrank 2 times over the e-mail channel through which they had communicated with me. There was no response.
I finally managed to get in touch with them over Whatsapp, where I was informed that there was a "problem" with the process and that it hadn't gone through. They assured me that any loss of amount will be "compensated". I still haven't received any confirmation of how much that amount will be. So I sincerely doubt if this will go through.
There's a lot for BeFrank to improve as far as providing timely and relevant communication is concerned.

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