Belastingdienst
Read 6 Reviews of Belastingdienst to check if it is legit.
Website & Phone:
⇗ http://belastingdienst.nl
Also, if the website all in all gives simplified but pretty much clear information in English, the Helpline in English for non-resident is a joke, operators speak a very poor English and struggle to express themselves or provide any piece of information, don't even try..weren't the Dutch the best in English in EU after UK and Ireland? So disappointing that a service which is meant to assist foreigners is so poor!
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So, I moved to the Netherlands in Sept 2019, I wanted to work in hospitality so I heard about a app called temper which friend has recommended to me. For temper I was asked whether or not I would like to have a freelancing account, This would require me to pay my own taxes. And hold that I would not have a name under the Chamber of Commerce.
Four months later, I wanted to apply for a extension on my tax. This was my first encounter with the Belastingdienst.
When I first called up I was on hold 10 minutesAnd then spent to someone who I gave all my details toAnd they told me that they were unable to help me and I would then be put on hold again. I was then put on hold for a further 10 minutesAnd then a man out of the blue said 'hello'. By this point I was very annoyed and disgruntled As I order waited20 minutes to speak to someone. This man did not have any informationAnd I had to repeat everything out of the first man.
Once I had asked him all about how to pay tax at a later date he informed me that I Should allow the tax dates to pass and I would receive a fine in the post 鈧?0. After this fine I should call them up ASAP and ask the extension of four months. This seemed very odd to me and I asked for him to give me 100% clarity that this truly was the advice that he would give people as it seemed quite dodgy. He confirmed that this was the advice that I should take and to wait for that letter to arrive.
Three weeks passed, and no letter had arrived and so I called to ask when it would and i was told that I should continue to wait. Finally a letter arrived and what I opened up was a 鈧?000 fine, plus a 150 euros fine, plus a 65 euro fine. I absolutely hit the roof. I could not believe it and started to cry immediately. This was the worst experience I've ever had and I immediately called up the Belastingdienst. Again I was put on hold for 10 minutes then a further 10 minutes, When I finally spoke to learn and he confirmedThat I have not paid and said this was the estimation of the fine. I was in pieces. Not only did I tell him that I have been given assurance from his colleague that this would not happen and that I would be given a fair amount of time to complain about the fine but also he told me he could not vouch for anyone giving advice and it seemed very odd. He refused to let me explain my situation any further and asked that I pay the fine of 65 and 50 euros. I asked him where I would need to pay this amount and he gave me a bank account with the payment reference number. I had never heard of a Tax Authority giving out account numbers as a way for them to receive payments- this seemed like such a scam. I then proceeded to ask him How I would pay the tax of 528 and he asked for me to do the same to send it to the bank account. A BANK ACCOUNT!! Thats it, not a formal way in any sense of the word…just a bloody bank account. Honestly, I wanted to scream. So then I asked At what point would I find out if Transfer has been excepted and he told me that I would receive a letter in opposing the next 2 to 3 weeks, by which point I could have a new fine. Honestly, all I can say is this is the worst company/ governmental body I have ever dealt with…just the worst. if you can, stay as far away from them as possible. awful awful awful….
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I have little hope that we will ever see the day, that these criminals operating under the flag of the government will be brought to justice.
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