Belong

Read 46 Reviews of Belong to check if it is legit.

Website & Phone: Lonsdale Street Melbourne Australia
 http://belong.com.au

Shari
5 months ago

Paid for both mobile and broadband services. Prolonged timeframes with no broadband and customer service only available via email to which they only respond every 3-7 days… meaning it can take months to resolve any issues with your services. Unwilling to provide compensation payments or refunds for services they charge you for that you cannot use due to their in capabilities. Recommend using alternate services.

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Jonah
5 months ago

These guys are hopeless, avoid them and go with a more reputable company.
After switching back to my old provider (TPG), I realise how poor both the internet quality and the customer service (non existent) for Belong really was.
When I was with Belong my internet was cutting out almost daily, sometimes several times a day.
They don't have a call centre which means you have to log a job and wait for them to call you. They ask you to provide a suitable time to call and they always fail to call. Happened to me many many times. You then have to go to work or go out and then they decide to call maybe 5 hours late.
When you finally get a hold of a human, they have TERRIBLE english and sound like they have no idea how to fix it so they just get you to reset the modem many many times. They also ask you things like "Is the power to the modem turned on at the powerpoint" after clearly explaining to them that the power light is on, but the internet and wifi light is off. So how can the power light be on if the modem is not plugged in at the wall, genius?
If I could give these clowns minus 5 stars I would.

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Sasha
5 months ago

Read the other 1 star reviews. All of it's true. I can't even be effed writing down my experience but literally exact same problems as the reviews posted. I've cancelled my contract and switched to another provider who in the back end could see the incompetence of the Belong internet and service I received.

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Gabriela
5 months ago

I have used Belong for four years with no problems. On the 10th of August my internet dropped out and I have now been without it for three weeks.
No call centre means no reliable support, and they can鈥檛 work out what鈥檚 wrong with my service.
Going elsewhere. It鈥檚 been a nightmare, as I teach online from home, and have lost hundreds of dollars in income, hotspotting from my phone while I teach 20-25hrs a week on Zoom.

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Adrienne
5 months ago

After being a Belong customer for over a year, today we decided to disconnect our service because of the awful experience we've had. My partner and I have been without internet for two days now and despite numerous emails and Facebook messages to Belong, we've had no proper response. The only response I've received was from a "customer service representative" who asked me what time I'd be available for a call. After I responded (within an hour) requesting a call between 8am – 10am, I'm still yet to receive a call OR response to my email from almost 24 hours ago now. Seriously? Belong has claimed that they "know this is an inconvenience" and yet I do not feel like they are taking the matter seriously. It's nearly impossible to get in contact with them!

Now that people are working from home, we're relying on the internet more than ever. I've now had to go two days without work (so two days without pay) because our issue isn't being resolved. If you need a reliable ISP with ACTUAL customer service then skip right past Belong! We called another provider and not only did they try to troubleshoot our BELONG issue, they offered us a much better deal and also assured me that they actually VALUE their customers. Their call centre (that's right, the other company will actually talk to you on the phone!) takes calls between 8am – 12pm and they aim to respond to emails as quickly as possible – none of this "it could take up to two days for a response" rubbish.

You definitely WON'T be in the right hands if you choose Belong as your ISP so please, don't do it. There are much better providers out there – ones that actually service their customers instead of ignoring them for hours on end! This company isn't worth the stress.

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Hugo
6 months ago

I use Belong for my mobile and NBN broadband service. Their low price has saved me heaps of money without compromising on quality. Setting up both services was very fast and hassle-free. So far the service on both has been very reliable. No complaints!

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Efrain
6 months ago

I booked to have NBN installed. Modem arrived with promises of installation, but then I'm told I'll have to pay for a private contractor to install the whole thing! Of course there's NO way to contact them by phone to discuss, so a 60 second conversation, takes two weeks by email. I was told they have NO technicians! It like I booked into a restaurant with no kitchen and the only way to talk to the wait staff, is by email!

If you want a service with technical capability; & NO way to speak to anyone, these might be your guys.

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Jodi
6 months ago

My experience with Belong has been genuinely awful. I had been using them in my apartment for around 18 months, and while the connection and speed were pretty poor, I stuck with them due to the price point. I have been moving house recently, and as I'm working from due to the stage 4 lockdown, I made sure to give them plenty of notice so that I didn't miss out on any work. I notified them of my intention to move two weeks prior to moving, and received confirmation that they had acknowledged my move.

I tried to contact them to confirm this a few days before the move, and learnt that they now only offer 'Digital Support' – which essentially means you won't get a response for at least 24 hours, and it's impossible to reach anyone on the phone. There is a chance they'll call you back, but if you miss the call you have to start the whole loop again and wait another 24 hours.

I moved into my flat on the Friday. The connection had not been moved across. I eventually reached someone on Twitter (no phone support, remember?) who told me that I would need an FTTC box, and that it would be dispatched on my move date. It can take up to 5-7 days to arrive, so I'm not sure why this was not sent ahead of time, apparently they send it on your move date? Which makes no sense.

Anyway, knowing that I couldn't wait 5-7 days for internet to do my job, I asked if there were any other solutions. The Twitter guy told me to try and track down another FTTC NBN box and it should work. I paid $50 to get one on Facebook Marketplace, to then be told by another Belong employee that I'd have to wait for the box they had sent to arrive.

Good news! I got a text to say the FTTC box had arrived on the Tuesday (5 days after move date). Oh wait, it had been sent to my old address. Managed to get into the building to retrieve it. Did it work? Of course not.

Belong then told me if it didn't connect after 12 hours they would send someone from NBN out to check my service. NBN could come next business day, they said. 12 hours passed, no connection. They said they'd book me in an NBN engineer. The next appointment was a week away the following Tuesday. Great. They recommended I book a private cabling technician 鈥?I did, at my own expense 鈥?he couldn't find an issue.

On the Thursday a second FTTC box was inexplicably delivered to my old address, and Belong's Twitter support sent me a smiley and recommended I use it as a 'door stop', which seems incredibly wasteful – meanwhile I've burnt through 60gb of data and over $100 tethering my phone data so I can work.

It's now Thursday night, a week after my move, and I'm facing another 5 days before NBN can come out. It's also 25 days since I told them I was moving.

I understand it's hard for businesses to operate due to COVID, but my employer has a full team of 20+ support staff working as normal on the phones from there. The technology is there. Sort it out.

And stop sending chummy emojis when you're unable to offer even basic support. Luckily I'm on a month to month contract, so I can easily move away from these jokers.

AVOID AT ALL COSTS.

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Julianna
6 months ago

Without a doubt the worst ISP i have ever come across, 5-10 dropouts per day, have not had any internet service for 24hrs+ and the customer service has not got back to me after repeated outreach. The lack of a customer service number is a serious problem. Please take heed of my advice and steer waaaay clear of this truly terrible service. you'll thank me with your sanity. If i could give zero stars I would…

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Katy
6 months ago

Belong gives very poor customer service and no way of contacting Belong when there is a loss of internet.
Belong is worst Internet provider I have used.

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Amie
6 months ago

Impossible to get through to customer service by phone – they currently do not have any way of contacting except by sending a message. Takes days for someone to respond. I'm trying to cancel, but no response. Avoid at all costs – they are slightly cheaper, but cause hours of frustration.

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Miles
7 months ago

If you're interested in Belong then you're probably like me, wanting to find the cheapest option so you can just get connected. You don't care about having the fastest speeds on the planet, you just want to be connected and watch videos.

Yes, Belong's plans are cheaper than the others by a few dollars per month but let me promise you this: You will wish you were paying that extra $5 or $10 if ANYTHING goes wrong and you need to assistance. Think I am wrong? Try ring belong right now.. you can't! Unless they have changed things back, they have recently removed their help number so if you want help for ANYTHING AT ALL you have to lodge a support ticket via email and just wait for them to call you… I guess they will decide how urgent it is for themselves.

I lodged the simplest of requests and I did not hear back for 3 business days, then the poor lad who called me couldn't even help. To rub salt in my wounds he could not put me onto someone who could but had to lodge ANOTHER TICKET.

When you're in that situation, $5.00 is a very small cost to pay to just call up and talk to someone who can actually do something. Learn from my experience: go with pretty much any other provider.

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Donte
7 months ago

My experiences with Belong has been the worst ever, First, when they come home to install my internet, they leave a modem that wasn't working good. Second they don't have call center for customer service anymore. So It's impossible to communicate or complaint when something happen. It is frustrating because atm I don't have any internet connection but they already debt the money from my account, that is not fair that I'm paying for a service I don't have. I wrote a message but they didn't answer or call me back. Please don't use Belong, don't lose money and time with them.

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Kaitlyn
7 months ago

I am sick to death with belong over charging me all the time I will be going to contact consumer affairs because you will not sort it out and I will be closing my service as you are thieves a steal from your customers and don鈥檛 care
Do not go with these troglodytes can not get any results from them as you cannot get in touch

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Shana
7 months ago

Terrible customer service. You can not call anyone or instant chat, the call centre workers are poorly trained, they are hard to communicate with as English is not their first language. We have been left with no internet for 2 weeks because of misinformation from their staff. We have had no response from the complaints department and now when we 'request a call' they ignore it. I also had a man hang up on me when I requested to cancel the service. Absolutely do not go with Belong.

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Edith
8 months ago

Customer Service is the worst. Their given number doesn't work.

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Asia
8 months ago

Horrible service, will not return your call at agreed upon time, I have waited a week to have my service reinstated and I am sure I will be waiting much longer even tho I was promised that the service would be reinstated today between 1-5pm, no one attended to fix issue. I have asked for cell phone (also with belong) to be topped up with data in order for me to complete an online course I must complete and they would not even extend me the goodwill gesture of 10gb to remedy the situation.

These guys are a scam. Do not waste your time.

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Lionel
8 months ago

Iv paid 180 dollars to get a technician out to look at my internet due to belong not providing much help

Iv tried to receive help over a span of 3 weeks and only got back to after the 3 weeks.

My duplex neighbors were also with belong
They got a technician out to connect their internet which resulted in our internet line being disconnected and their internet line being connected to our active internet line
It cost 180$ out of my own pocket to figure that out
And 70$ for a month of internet for 3 weeks of no internet

Their call centres are also not receiving calls due to covid 19 so noone to contact until they contact you

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Caitlyn
8 months ago

Absolutely terrible service
Took over 3 weeks of repeated requests and follow ups to get the nbn connected. Each time I called no one knew what was going on and they had no record of my previous calls or requests. The nbn itself was no better than my previous adsl. I had to move house as the house I was renting was sold. To reconnect to my new address they wanted to start my 12 month contract again so they could get more money out of me and keep me locked in longer. No mention was ever made to this effect when I joined as I did mention I would eventually be moving when my new house was built. DONT USE BELONG TERRIBLE CUSTOMER SERVICE what even exists of it, you can't speak to anyone and it took forever for someone to email me back took 6 requests for a call back before they emailed me. I gave them 1 star because I couldn't give them less. I could go on but I'm sure people get the drift by now DONT USE BELONG

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Nora
8 months ago

Not one person to speak to re wanting to take up their nbn service (covid or no covide 1 sales rep is cheap to have – even offshore). Sent e-mails no response. Used their website to check connectivity availabilty – returns not available at my address. Try my neighbors on each side guess what available to them. Has it got to do with me being a telstra nbn customer at moment and my neighbors aren't!!!
Please explain.

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Lea
8 months ago

Last year I had terrible trouble with Belong, they disconnected our ADSL without warning and then it took almost 4 months of endless phone calls, emails and "chats" to finally get the NBN connected. It was a nightmare. However, things seemed OK after that. I have now tries to cancel the NBN and I can't. I tried to ring, they use Covid 19 as an excuse to not have a phone service any longer. They redirect you to their website. There is nowhere on the website where you can cancel a service. I finally went onto "live chat" and sent a message asking for the service to be cancelled. No chats were forth coming of course. I am still being charged and the service still has not been cancelled. I have put a complaint in and have only received an automatic email. Trust me, pay the extra money and get a reliable provider, Belong is just not worth it.

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Nadine
8 months ago

Belong mobile network is perfect for our entire household's mobile monthly budget. I've used this code IAFZYG8YD and got my first month free! (That's worth $20 of credits) That's really helpful, thanks Belong

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Lakisha
9 months ago

Belong cancelled my ADSL service without warning on the evening of March 9th.
After troubleshooting the issues for a day and a half over chat and phone, I was told that it had been disconnected because I was to move to NBN. There was no warning this would happen, and no communication to say that I should move to NBN.
Frustrated because I work from home, I asked if the ADSL service could be resumed while the NBN install is processed, but was told this is not possible.
I started the NBN sign up process with the person I was transferred to and was told I would receive an update in 24 to 48 hours. I would hear that a lot over the coming weeks, as I would never be contacted by Belong and would frequently be told the same script when I called in to follow up. I called every 2 days, and without fail be told the same thing. I would be refused when asking to speak to anyone more senior, and one person did break script to recommend that I go to another provider, as I was not the only person having the same problem and some people had been waiting longer than 3 months.
I contacted Aussie Broadband on March 30 and my NBN install was scheduled 27 minutes later.
What Belong could not do in 21 days, Aussie Broadband had done in 27 minutes.
To add insult to injury, Belong had taken payment for my service just before cancelling it, I have been asking for a refund since my first call, at the time of writing this, May 21, I have been assured that I will receive my refund in 7 to 10 business days.

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Edith
9 months ago

I definitely would not recommend. When calling customer support the staff are very difficult to understand and when you try to say something about the issue, you get called stupid because "you don't know what you're talking about because you don't work for us". I had not connection for nearly a month. Furthermore, even after the service was disconnected they continued to charge me for a service that wasn't even active! I took my business elsewhere and I definitely will not be using Belong or Telstra in the future!

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Ivan
9 months ago

The WORST telco I鈥檝e ever had to deal with.
I have spent over a month trying to deal with them. They have made continual mistakes such as sending technicians to the wrong address, sending me products I do not need and then requesting I send them back, not following up with questions and complaints. They assured me they would pay the excess data on my phone and now refuse to pay it and now won鈥檛 answer my emails. THE WORST!!!

Is Belong legit or scam? Can I trust Belong?

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