Best Buy Canada

Read 18 Reviews of Best Buy Canada to check if it is legit.

Website & Phone:
 http://futureshop.ca

Noel
1 year ago

I bought a computer last November and they offered insurance on the item and also said that if I could cancel the insurance anytime, after 7 mos, I called Geek Squad for the Cancellation of my insurance but said I have to pay the cancellation fee which is the same as the cost of the monthly insurance of my computer till November of 2019. This things wasn't part of any conversation I had with the best buy employee who I talk to regarding the insurance, they just told me that If I felt I don't need the insurance then I could cancel it anytime.

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Kurt
2 years ago

Lol @ "geek squad"
Their knowledge of anything to even remotely do with a computer is laughable.
They told my friend her motherboard was fried – it was a brand new HP laptop, but it was one of those sensitive touch screen ones with what looked like a faint digital scratch on it.
A display issue doesn't mean that the motherboard doesn't work anymore, those mf r*tards.
Just as I suspected, I hooked the laptop up to a monitor using a simple HDMI cable and was able to see all her files, access everything, and everything worked fine.
It was just a simple issue with her display screen.

Your company and the monkeys you employ are a f****ing joke, lol.
A kid like myself can more quickly and accurately diagnose issues better than you buffoons. Shake my damn head.

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Janna
2 years ago

Best Buy staff was good, their freight company terrible . I will shop elsewhere .

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Tiana
3 years ago

Bought on line 2 times. Both times the article was slow to arrive and was not packaged correctly and the items were damaged.
Customer service was sarcastic. I will never buy from them again.

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Eddie
3 years ago

errible service. Don't take ownership of selling faulty products. Wasted 20+ hours going back and forth with computer issues (Both computers I purchased did not function for more then a week) and best buy failed to take ownership of the problem. Poor customer service, not accountable for their mistakes, and made minimal effort to win me back as a customer. This company and this location did not respect my time and I did not feel valued as a customer.

I first purchased an ACER (ever time I open or close the screen it would have green lines and would have to restart it) that did not work, returned it and purchased an ASUS laptop that also did not function (software issues as well as issues with the track pad which periodically gets stuck down so every time I click it it right clicks). Attempted to return this to get a new product. Was first told that it was not best buys problem, it was the manufacturers problem. Was then told I would be compensated for my time and hassle.
I returned to the store (Winnipeg, Pembina highway) and was told that I could not get the product I wanted because they never had in stock (even though the other location did. I was promised to get a discounted price on the new device I wanted by the managers.
I was then told that the new product was on order and I would hear from them in 5 business days. No one contacted me, kept track of my information (even though I was promised they would have my information on file). I called back to the store (now going on two weeks) after about 4 days of not getting any answer and had to explain myself to every individual there repeatedly.
The manager then told me that he did not order my product (which I was told it was by the customer service manger and the manager). The manager proceeded to tell me he did not care for my business, and I should get a refund and take my business elsewhere.

Worst Experience I have ever had with a company in my life. Wasted my time and my money with no desire to resolve the issue. If Best Buy made money off of you they no longer care for you as a customer. Take your business elsewhere and avoid at all costs!

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Darren
3 years ago

Thats it, never again will I deal with best buy. Placed online order paid extra for 3 day delivery, after 2 days still no tracking number. They wasted hours of my time jerking me around on phone, I finally got smart and cancelled order, bought a camera from the friendly staff at Henrys Camers Shop!

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Alice
3 years ago

If I could give zero stars I would like they don't even deserve one… I gave them a $1000 deposit to replace my broken phone, and when the time came to actually sent me the phone, they, without prior notice, send a piece of paper saying I will get a gift card instead. Keep in mind I didn't actually receive the e-gift card. So I went to my local best buy to sort this out and all they could tell me was that I had to wait for the gift card to be emailed to me, which could have taken days… so instead of replacing my cell phone like a normal company they made me PAY MORE for another phone to use until this gift card is supposedly emailed to me..
All in all as soon a I receive the iphone I played for I'm never dealing with best buy again..

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Lindsay
3 years ago

I purchased a TV through the Rbc reward program from Best Buy Canada. This has been the WORST EXPERIENCE of my life with delivery.
I was phoned on Thursday by an automated robot letting me know that Friday my tv would be delivered in between 9:30am and 12:30pm.
At 12:30, nothing. I phone Rbc to know what's going on, to which they direct me to Best Buy. I phone Best Buy and of course it's automated messages. I get to my order and now the time slot has changed. Another automated robot tells me my delivery is scheduled in between 10:30am to 1:20 pm. Again the time arrives and still no delivery. Be reminded I took off work to way for this. Again I call Best Buy and get the same automated message that my delivery will be done in between 10:30am and 1:20pm, but now it's already 2pm! At this point it's starting to get frustrating. I call Best Buy again and press on all the options and get a hold of a live person. This person verifies my order in their system and let's me know there's an issue with their automated system and my delivery is schedule for Saturday! I wasted a full day of work. And guess what today it's Saturday and I'm still waiting and the delivery is not done. I've called and complained numerous times and yet none of the employees at Best Buy costumer service are able to reach the delivery guys. I was assured my tv would be here today. It's 9:30 pm and nothing. I wasted another day. They don't have any idea what's going on. At this point I've wasted two days in total for waiting purposes. This company I will never use again. They are completely clues less! I will never recommend. EVER!!!

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Chester
3 years ago

Poor customer service and the staffs are not very knowledgeable. I don't have a problem with people who don't know, but if you don't know and you pretend to know and I have to waste a lot of time, I think the employees need training.

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Racheal
3 years ago

Best Buy return process for the extra warrantee is terrible. I purchased a Garmin watch and the strap broke. i took it back to the store and was told i had to call a rep. the rep then sent me a ups label and i had to package the device and apply the ups label. i then had the choice to get ups to pickup or take it to UPS. after a few days i got a online giftcard in my email. When i tried to order a new watch the local store was under reno and had little stock and the online store didnt recognize my postal code and the help desk couldnt help. The survey which I selected not to do called anyway and the questions were about the staff and knowledge and nothing about the terrible experience with managements crappy process. A similar experience with Costco……l got the cash refund in the store right away…

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Angelo
3 years ago

Poor customer service and staff not very knowledgable

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Celia
4 years ago

Futureshop or Best Buy as known today.
I ordered the drone for my kids. The delivery was very fast.
The price a little bit high for that toy ( you can find for cheaper value in Walmart). However the difference is not critical, but support in Best Buy is better. They also have stock of what they are selling and ship it very fast.

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April
4 years ago

Though future shop and best buy is same company but i think FS die already, now redirect to bestbuy.ca

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Beth
6 years ago

They had a special online only for a TV which of course I got because I saved like 200$! and asked for delivery and I thought it would take a while and was worried that maybe the TV would get damaged but tried for the heck of it. I was shocked it did not take long and everything was perfect. Thumbs up!

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Rex
6 years ago

Nice choice of products to choose from.

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Raven
6 years ago

Buying stuff that you know what you want and you have done your research.

Avoid getting advices – online reviews are better especially if you are investing on high end stuff.

To those who have failed items: don't forget they have a 10-14 return policy – if it fails on you – just return for a refund rather than dealing with their service.

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Nathan
7 years ago

Although same company as bestbuy, they carry more "higher end" stuff.
Decent products but not too many alternatives around where they are located

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Traci
10 years ago

I purchased a computer and there was a problem with it. A Brand new computer had for 2 days.

Took it back as it would shutdown on its own. Their service center had my computer for a week, and still had not fixed it. I had to wait 2 weeks for them to do a system recovery.

Very Poor Service!!!

Is Best Buy Canada legit or scam? Can I trust Best Buy Canada?

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