Best Island Hostel

Read 1 Review of Best Island Hostel to check if it is legit.

Website & Phone:
 http://bestislandhostel.com

Brendon
8 years ago

My fiance and I booked a five day stay at hostels.com at the Best Island Hostel in Istanbul. I am a wheelchair user and we were getting married in Istanbul, so we were happy to find that there was a hostel that advertised as wheelchair accessible and that was within range of our very tight budget. Upon arriving however, things went from surprising to bad to worse. We left feeling deeply offended, and this is no exaggeration to say so.
First, the overpriced airport transfer left the airport and left us stranded and when we arrived we found the hostel had stairs to enter it and no accessibility into the bathroom. Although they were apologetic about this they then tried to charge us for not receiving the airport transfer service! They did assist me in getting in and out of the hostel and did assist us with some details, but in the end this did not make up for what was next.
After less than a week into our stay Volkham asked us to do a review, a positive review of his hostel, even before the stay was complete. Obviously because of what had happened at this point, I had a moderate review ready and did not feel comfortable doing this so I declined and said I would fill it out after my stay was done. A few days later, when we needed a letter from the hostel for our wedding in Turkey, he pressured us to do a positive review so that we could get the document done. Stupidly, I relented and filled out a positive but not perfect review and he complained and wanted all the categories to be filled out excellent. I did this, just so he would get off my back about it. We could not afford to leave as the price was cheap and we had no idea how much our wedding would cost or how long it would take. We HAD to stay there.
Then, after the review is done, my new wife was taking my leg bags, which hold urine, to the toilet as she had to do each day to drain them, and Volkhams wife threw a complete fit of yelling and slamming doors and yelling about the smell. We are clean people and are experienced in having to deal with awkward scenarios and we were prepared with vinegar to kill as much as the smell as possible but I cannot emphasize how rude it is to mislead us about your place, us to be in the awkward position of not being able to leave it, and then to be forced to take abuse for an overbearing manager and a bitchy insensitive woman for adapting the best we can.
The place is vile and it has a evil energy.
We could have complained about many things such as the bubbling down the wall of our suite of leakage from the toilet upstairs or virtually no privacy as our only choice at ground floor was a suite right beside the 24 hour front desk. The list goes on….no window in the bathroom, cold water, their internet service choked with viruses, but we never complained to them because we felt intimidated and bullied.
You should seriously consider fining them or investigating them if you have such procedures.

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