Biblio

Read 136 Reviews of Biblio to check if it is legit.

Website & Phone: PO Box 1211 Asheville 28801 United States
1-800-813-9432
 http://biblio.com

Abby
1 month ago

I experienced a situation similar to other reviewers: USPS has bungled the delivery process, book is lost, and Biblio.com personnel keep sending me these canned, even arrogant, responses from about a dozen different "representatives" on unusual days and at unusual times, sometimes in ungrammatical English, that reveal they are not seriously looking into the problem, not taking any responsibility for an investigation, or at least getting the bookseller involved in a professional way: personally investigating with real personnel at USPS and responding with a real report. Sometimes I wonder if these people are even located in the US and if it's a legitimate company, or if it is just a bot programmed to broadcast canned responses.

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Aisha
2 months ago

I ordered a book and on the day it said the order went through with my account, now the order is nowhere to be found and I have no book coming.

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Rodney
2 months ago

All of my orders on Biblio are professionally taken care of. If anyone complains it might have to to do with the seller. It is not mandatory to belong to ABAA to sell on Biblio. ABAA is a fully vetted antiquarian organization and uses Biblio for the website. The books still come from the dealers who are honest and knowledgeable.

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Jared
2 months ago

I happily ordered Hennessey On Roses, an old book, and later in the day they email me to say the FREE SHIPPING I clicked on was a MISTAKE and I would have to pay for shipping. What kind of phony garbage is this?! So I cancelled the order but I'm waiting to see if they send me a bill anyway.

OK, they just sent me an email saying the order was cancelled and any charges would be refunded in 2-3 business days. We'll see. I'm just mad that they would change the shipping fee after I ordered.

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Selina
3 months ago

First, let me say that the majority of the bad taste left in my mouth is from one of their sellers, COLD BOOKS. They list themselves in NY and they may have someone there who deals with their returns, but the company is almost assuredly in New Delhi, India, which is where my "ships from NY" book arrived from. I ordered two books and never received the second. I never received a tracking number, and the original tracking for the first book was for 1 piece only, and yet they claim the second book was sent (it never was; see below).

COLD BOOKS has horrible customer service, they are listing AND SELLING books they don't have, they respond with non-intelligible emails that skirt around the issue and they try to waste your time/wear you down, at which point if you're still hanging on they will now issue partial refunds and pretend they don't know what you're talking about.

Having said that, Biblio is also not without fault in this. They were reluctant to get involved, instead forwarding my emails directly to Cold Books despite me feeling that they should be contacting their sellers directly for resolution. After 4 emails directed to Biblio customer service I finally had to say enough is enough, and I had to suggest that I would be reporting them to the Federal Trade Commission for online shopping fraud. At this point my complaint was finally escalated and a refund released (which took another 4 days to land in my account, but I did receive it).

A friend of mine ordered the same book from Cold Books and had the same runaround; they accepted her order, but then sent her the wrong book and even that was a used copy when she ordered new. They offered a partial refund only if she sent the book back and paid for shipping herself. She too, had to escalate this to Biblio and just today got her refund in full. Neither of us will order from Biblio again.

I think Biblio has some things to learn about more immediate customer service resolution, but more importantly I hope they have removed Cold Books from their sellers list. If they have not, then I would be suspicious about ordering from anyone on their site because it may well be just more of the same.

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Kellen
6 months ago

Package was 3 days late and had been stuck in transit in my local usps hub for 5 days. Biblio claimed the tracking "showed movement." When I called them on their blatant lie they forwarded me to the seller who then decided to extend the ETA an editional 7 days (after is had already shipped and was apparently in my home city?) Then when I called them out for unprofessionalism they kept spamming me the same robotic email.
Started a claim through paypal as I do not expect my package to arrive. (This has happened many times before with USPS)
Also, I had requested the 3rd party seller (discover books) use first class mail, which I paid for, to ship the book to avoid such an issue and they ignored me while shipping the RARE BOOK as bound-printed matter.
I am disgusted with both companies at the moment and will never use either again.

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Earl
7 months ago

Shipping on the order place was quoted 7-14 days. A request for a tracking number was ignored. Book finally arrived on day 30.

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Jay
8 months ago

Some people don't understand that Biblio.com is a service that connects them to booksellers that have listed their books online with Biblio. Biblio is not selling the books, they are only the intermediary. I never had a problem with a bookseller (and there have been many) that Biblio.com hasn't resolved for me when direct communication with the seller has failed. Research the bookseller reputation before placing your order.

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Tyrell
9 months ago

Book arrived promptly but dented/bent (poorly packaged in mylar envelope, no protection) AND not as advertized.
"Dust cover intact…" NO dustcover.

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Jarvis
10 months ago

They were great. My order came even faster than I expected, the book was in great shape as described, and it was packaged well. I would order through Biblio again for sure!

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Terence
10 months ago

Fantastic service.

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Joel
10 months ago

Book set arrived as described, on time. Also had no trouble finding exactly what I wanted!

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Spencer
10 months ago

Trustworthy site

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Hillary
10 months ago

Unbelievably low price on like new music transcription book. Very satisfied with purchase.

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Clarence
10 months ago

Choices are abundant and delivery is prompt. The prices are very reasonable. I like this website a lot.

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Glenn
10 months ago

bibio is the best of the independent online book sellers! perhaps the ONLY one…this is a big part of why i buy from you!

your service is great!

as matter of fact, imo order another book from in a few minutes

cheers! paul

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Elisha
10 months ago

This purchase went very smoothly.

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Margarita
10 months ago

Books were shipped and received very quickly – within days. All titles were in condition described. It would be hard to ask for more.

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Katelyn
10 months ago

Great service and good well priced products

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Andrew
10 months ago

My order was received quickly and the book was as advertised

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Monica
10 months ago

first order worked out very well

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Jack
10 months ago

Good source for rare and unusual books

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Micheal
10 months ago

I have placed several orders with Biblio & all have been just as I expected.

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Lacy
10 months ago

Fast shipping and amazing quality for a great price!! Definitely will be shopping here from now on for books!

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Jarrod
10 months ago

Prompt delivery with a reasonable price for an out of print in the condition advertised – pristine with fully intact cover.

Is Biblio legit or scam? Can I trust Biblio?

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