Bicknells Jewellers – G. L. Bicknell & Sons

Read 100 Reviews of Bicknells Jewellers – G. L. Bicknell & Sons to check if it is legit.

Website & Phone: 12-14 Vyse Street, Hockley, Birmingham B18 6LE
0121 523 3417
 http://bicknells.com

Stuart
1 year ago

Me and my fiance visited the jewellery quarter for the first time yesterday ,we came along G.L Bicknell & Son's .We were after wedding rings ,I was lucky I found just what I was after my perfect ring! plus I got my engagement ring adjusted half size smaller within just 30mins ,now fits alot better but was amazed how clean and shiny my platinum ring came up,never seen it look so good,the staff wernt pushy like some others and were very professional and pleasant especially Kate and lee.thanks for a good service

Kelly & Martyn

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Billy
1 year ago

Great service good advice would highly recommend

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Elizabeth
1 year ago

Kevin and I are always pleased with the service we get, and always see Liam as he is always very professional and has very good taste and knows what I like. my husband has bought me some beautiful jewellery from here. It鈥檚 my favourite jewellers.

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Orlando
1 year ago

Wonderful experience
Very happy customer

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Kerri
1 year ago

We visited Bicknells in January 2019 and, impressed with Katy and their jewellery, asked that Bicknells designed my wedding band. It was to match my engagement ring which was 9ct White Gold with two rows of 0.25 diamonds. Sadly, after wearing it on honeymoon, two diamonds fell out on the 14th day and two more the following day.

I discussed both occasions with Katy, who said the ring needed to be reviewed. After the second two stones fell out though, I felt the ring wasn鈥檛 fit for purpose, that I couldn鈥檛 rely upon the workmanship, and I would be seeking a refund. Katy told me that was a matter for her director, Adam, so I made arrangements to go to store.

I want to make clear that Katy has been a pleasure to deal with, and I don鈥檛 wish to criticise her at all. The real difficulty occurred upon us arriving at Bicknells and meeting Adam.

When Adam came to meet us in store, he immediately said 鈥楻ight so I鈥檓 here to book this ring in then?鈥?and I again said I鈥檇 like a refund.

Adam immediately became very rude, sarcastic and verbally aggressive. Over the course of the 20 minute conversation, His behaviour literally reduced me to tears … it really was quite shocking.

Adam鈥檚 comments included the following:

– you wouldn鈥檛 drive a car without brakes, why would you wear this ring? He told me this had been stupidity on my part.
– a wedding ring is not designed for life.
– That we should have confirmed in our design instructions that we鈥檇 want the diamonds not to fall out.
– That you cannot swim, gym, lift anything heavy or work whilst wearing a wedding ring. You cannot wear the ring every day.
– That we may have preyed the diamonds from the ring ourselves.
– That it鈥檚 not his fault we chose a cheap ring.
– That diamonds falling out of the ring within weeks did not make it less than fit for purpose.

This was all done in loud tone, talking over both my partner and I. It was the most confrontational discussion I think I have ever had in a personal setting. It was truly shocking.

When I explained that we would take the ring, and cease any further working relationship with Bicknells solely on the basis of his attitude, Adam did soften his tone and said he he鈥檇 like to review the ring and try to fix it to the point I could wear it once a week or once a month…. still not what I would describe as fit for purpose?!

APPROACH WITH CAUTION.

Above all, calling my ring cheap and asserting blame on us for 鈥榞oing cheap鈥?is so offensive and hurtful. It has really upset me and my husband. It鈥檚 not the most expensive ring and it doesn鈥檛 have big diamonds on it, but it was my ring, the ring my husband and I chose together and the ring We could afford and for Adam to be so scathing, hurtful and disrespectful is, in my view unforgivable. If the ring design wasn鈥檛 appropriate for 9ct gold, they should have advised us of that – obviously we wouldn鈥檛 have bought it – but to blame us for being cheap, is really awful.

(UPDATE – their review stated I had damaged the ring but they repaired it for free. I鈥檝e bought a replacement ring from a jeweller with a guarantee in place and now need to sell a wedding ring someone only wants to wear once a month…)

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Joe
1 year ago

Huge thank you to Sue for being so helpful in finding our wedding rings. She was very knowledgeable and provided great customer service

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Jamie
1 year ago

Visited on 9/7 after having been to several other jewellers in the Jewellery Quarter. The assistant, Jayne, was friendly, helpful and knowledgeable. We found the perfect eternity ring here.

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Chase
1 year ago

Very happy with the customer service when we went in to choose an engagement ring. Jayne was very helpful and informative and made us feel very at ease with all the choices/decisions! The ring is perfect and we were lucky that they were kind enough to have it altered within an hour for our engagement party that evening. Will definitely be back for our wedding rings! Thank you so much!

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Maya
1 year ago

I was very happy with the service and care taken in helping me decide on my purchase recently.
I am over the moon with the ring and a big thank you to Jayne for her time and her helpfulness and will definitely be returning in the future.
Will be recommending you to all my friends to visit your amazing shop.

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Bryan
1 year ago

I cannot recommend highly enough! This might be a long review but I can鈥檛 stress enough how amazing they have been. My fianc茅 purchased my engagement ring from here. He told me that he chose this particular jeweller because they were the most helpful and friendly of the entire Jewellery quarter, I鈥檓 so glad he did! My ring was a few sizes too big so I travelled from Blackpool to get it resized, it was done within hours (Liam was the gentleman who had helped my fianc茅 with the ring initially and who had arranged for my ring to be resized so promptly). I later decided that it needed resizing just half a size extra, I decided to take to a local jeweller purely because of the distance I needed to travel. I wish I hadn鈥檛鈥? The local Jeweller turned my ring black!!!He placed it in an ultrasonic cleaner which he hadn鈥檛 used correctly and there was black all underneath the diamonds in the shoulders of the ring, he had scratched inside the ring and it looked an absolute mess!!!
After a very sleepless and tearful night I called GL Bicknell (in tears) asking for their help and spoke to Liam again. He was SO understanding,reassuring and friendly. He told me to send the ring to them and they would see what they could do. My ring is now back to its former glory (it鈥檚 such a beautiful ring as well). At every stage nothing was a problem or too much trouble for them. I can鈥檛 thank them enough, especially Liam and the jewellers who restored my ring back to it's glory.

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Ariana
4 years ago

I first bought Jewellery from Bicknell's 15 years ago and I won't go anywhere else. Excellent service and I have a very happy wife to be who loves her engagement ring. I have been to and bought from many shops in the Jewellery Quarter but this is the best. Particular thank you to Liam who served we this time. Great service in supporting he finding the right ring, sizing it for Jackie and finding us wedding rings.

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Doris
4 years ago

Bicknells are a well established and reputable jewellers. I would recommend them to be your first port of call. Their range of exquisite jewellery is unsurpassed; the craftsmanship second to none. Sue always looks after us and her advice and experience is invaluable; her customer service is excellent. Your budget is taken into consideration and there is no pressure selling. As a family we have been buying from Bicknells for many years and have never been disappointed.
A wonderful buying experience.

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Anna
4 years ago

I first visited Bicknells as a recommendation from a friend of mine, who also highly recommend "sue". Not only did she help me pick the perfect engagement ring for my fiance, but she has also just helped us choose our wedding rings too. Overall Bicknells were great to deal with and kept us well bellow our budget, so thank you bicknells for your highly professional services, and special thanks to sue. Highly recommended!!

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Julian
4 years ago

My husband and I visited Bicknells on the hunt for a diamond eternity ring. Bicknells was the first shop that I visited as I have previously purchased diamonds from Liam. Liam greeted with a friendly smile, showed us a fantastic range of diamond rings and once we had chosen, had the ring re-sized and ready for us to take away at the end of the day. An all round professional outfit. Would thoroughly recommend.

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Charlotte
4 years ago

We had a fabulous experience in G.L. Bicknell and Sons today!! Liam was extremely helpful, accommodating and professional. We felt valued and under no pressure whatsoever to buy any items. It was the first shop we visited and after looking and trying a large array of rings in 6 other retailers in the Jewellery Quarter, we returned to see Liam and purchased the perfect Eternity ring! We cannot recommend Liam and the store highly enough and would definitely return in the future!! Thanks again for making an expensive decision so comfortable and enjoyable!!

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Kaitlyn
4 years ago

I was so happy with the excellent service I received from Lisa, she was helpful and professional and helped me choose the perfect wedding band. Friendly staff and Managers with a great atmosphere. Definitely recommend others to visit the store.

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Glenn
4 years ago

I went to Bicknells & sons on the recommendation of a friend & I wasn't disappointed. The service was friendly & very helpful. Lisa guided me through the different options I had buying an engagement ring and I came away with a beautiful ring which my new fianc茅 loves! Thanks again for the help guys keep up the good work.

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Trent
4 years ago

we were given good ,sound advice without the salesman push and left to make our own decision in our own time
so we bought ,simple as it should be

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Cori
4 years ago

Very knowledgeable curtious staff who made the experience a memorable one. Would definitely shop here again the quality of the diamonds and value for money was outstanding.

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Josue
4 years ago

Sent off my engagement ring they kept it safe and updated me at all intervals. I was unable to go to the shop and Lisa called me and we spoke and emailed a lot throughout.
Beautiful product at the end of the day, they also cleaned and redipped my engagement ring and they are both sparkling now together!
Don't hesitate to use this company you'll love their service and results.

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Alfredo
4 years ago

Very pleased with the finished ring which was a bespoke manufacture to match my wife's existing rings. Very prompt (early) delivery.
If I had to say anything negative I would say a point for improvement could be to supply some sort of specification with the ring should it ever need to be re-made or subject of an insurance claim.

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Malcolm
4 years ago

We bought a diamond bracelet from Bicknells having had a previous good experience there.
Sue was very helpful giving us many choices and helping us to customise the design to exactly what we wanted. Nothing was too much trouble.
Cannot recommend too highly

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Precious
4 years ago

Really beautiful range of products and very helpful and knowledgeable staff. Spoilt for choice but with the aid of a very patient Shenaz we were able to make a decision. Thank you!

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Seth
4 years ago

From beginning to end, a fabulous experience. No detail is too small for Bicknell's attention. Would not hesitate to recommend. Shenaz is a complete joy to work with.

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Garry
4 years ago

Niko made our day. so friendly and very helpful. loved choosing our wedding rings here. He helped with his experience to choose a ring which we wouldn't of even looked at.
We are over the moon.
Thank you once again
See you soon

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